高级分析师，流程优化工程
SENIOR ANALYST, PROCESS OPTIMIZATION ENGINEERING
职位概述
职位：高级分析师，流程优化工程团队（POET）
职位描述
作为Qualfon流程优化工程团队（POET）的高级分析师，该职位将作为团队的一员参与客户项目（内部或外部），并负责解决问题。
该职位将在数据收集与分析、为客户设计和构建解决方案方面发挥关键作用。该职位预计将参与公司内部及不同行业的客户的各种项目。它将有助于客户的业务战略，协助执行所提出的策略，成为客户组织和行业的专家，并将数据转化为有意义的洞察和变革性解决方案。
职责
· 识别改进机会
- 协助流程负责人识别改进机会。
- 在以下框架内对目标和需求进行情境化和概念化：
- 使命宣言
- 使命领导角色定义
- STRIDES 价值观
- 管理运营信息
- 与业务团队合作，必要时利用技术。
- 协助流程负责人改进现有流程并解决流程相关问题。
- 召开会议、收集数据、分析信息并记录流程。
- 研究并改进现有流程。
- 提供教育以在各区域、部门和地理区域统一术语。
- 流程研讨会主持
- 主导流程重新设计研讨会。
- 主持流程映射和业务流程再造。
- 记录目标、分析和结论。
- 提供流程改进工具的培训。
- 协助记录改进流程所产生的政策和程序。
- 支持向利益相关者展示改进后的流程以进行讨论。
- 高管和客户支持
- 支持负责战略客户关系的高管在流程优化项目中的工作。
- 向客户高层展示流程改进项目和成果。
- 监督、评估并为交易性和战略性问题（包括超出工作范围的问题）推荐解决方案。
- 建立强大的直线管理关系，以确保与业务目标一致。
- 基于信任和保密建立强大的客户关系。
- 审计与评估
- 执行中等复杂度的内部流程审计和评估，以确保
查看英文原文
Overview
Role: Senior Analyst, Process Optimization Engineering Team (POET)
GENERAL DESCRIPTION
As a Senior Analyst, Process Optimization Engineering Team (POET) member at Qualfon, this position will work on client projects (internal or external) as part of a team and take responsibility for problem-solving.
This role will play a key management role in gathering and analyzing data, designing and building solutions for clients. The role is expected to work on varied projects across the company and with clients leading different industries. It will contribute to the client’s business strategy, aid in the execution of the proposed strategy, become an expert in the client’s organization and industry, and turn data into meaningful insights and transformative solutions.
Responsibilities
·
Identify Improvement Opportunities
- Assist process owners in identifying improvement opportunities.
- Contextualize and conceptualize objectives and needs within the framework of:
- Mission Statement
- Mission Leader role definition
- STRIDES values
- Manage Operational Information
- Work with business teams, leveraging technology as needed.
- Assist process owners in improving current processes and resolving process-related issues.
- Conduct meetings, collect data, analyze information, and document processes.
- Study and improve existing processes.
- Provide education to standardize terminology across areas, departments, and geographic locations.
- Process Workshops Facilitation
- Lead process redesign workshops.
- Facilitate process mapping and business process reengineering.
- Document objectives, analysis, and conclusions.
- Provide training on process improvement tools.
- Assist in documenting policies and procedures resulting from improved processes.
- Support presentations of improved processes to stakeholders for discussion.
- Executive and Client Support
- Support executives responsible for strategic client relationships on process optimization initiatives.
- Present process improvement initiatives and results to clients at executive levels.
- Monitor, assess, and recommend solutions for both transactional and strategic issues, including those beyond the scope of work.
- Develop strong line management relationships to ensure alignment with business objectives.
- Build strong client relationships based on trust and confidentiality.
- Audits and Assessments
- Perform moderately complex audits and assessments of internal processes to ensure compliance.
- Conduct audits related to:
- Newly hired employees
- Technology management
- Project and program management
- Supplier management
- Draft audit reports and present issues with practical cross-functional solutions.
- Complete assigned audits within budgeted timelines.
- Identify emerging risks and recommend improvement solutions.
- Contribute to audit process improvements, including automated routines.
- Apply internal audit standards, policies, and regulations.
- Continuously plan for future quality department operations and procedural improvements.
Qualifications
- Bachelor’s Degree required
- Engineering, IT, or Business degree preferred
- Six Sigma BLACK Belt certification is required
KNOWLEDGE, SKILLS, AND ABILITIES
- Minimum of 5 years of relevant work experience
- Knowledge of continuous improvement methodologies such as Lean, 5S, and Theory of Constraints (preferred)
- Knowledge of Business Process Reengineering (preferred)
- Familiarity with ERP, CRM, BPM, BI, and basic statistical analysis tools (preferred)
- Excellent verbal and written presentation skills
- Full English language proficiency
- Strong analytical and questioning skills to understand client needs and priorities
- Strong representation and ambassadorship for Qualfon
- Willingness to travel
COMPETENCIES
- Business and Financial Analysis
- Business Software Applications
- Critical Thinking
- Management
- Communication
- Project Management
About the company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
Originally posted on Himalayas