关键客户经理 - 德语区
Key Account Manager - DACH
关于 Ibexa
Ibexa 是一个欧洲的营销协调平台，使组织能够在整个数字旅程中提供无缝、数据驱动的客户体验。通过整合内容管理、客户数据、互动、产品信息和交互式数据收集功能——包括 Qualifio、Raptor、Quable、Actito 等解决方案——Ibexa 使营销和数字团队能够打破孤岛，规模化地打造高影响力、个性化的体验。我们是欧洲超过 350 名专业人士组成的团队。随着 Ibexa 在欧洲及更广泛地区持续扩展，我们正在寻找有抱负的销售专业人员，帮助组织转型其营销生态系统并解锁新的增长机会。
职位简介
我们正在寻找一位高度积极、以客户为中心的关键客户经理，负责 DACH 地区的战略客户组合。在此职位上，您将作为客户的可信顾问，推动客户成功、留存和收入增长，同时确保客户最大化我们的平台和服务的价值。
您将与跨职能团队和高级利益相关者紧密合作，建立长期合作关系，对齐业务目标，并发现扩展机会。
主要职责
战略客户管理
- 作为战略客户的首要联系人。
- 与关键利益相关者建立信任关系，并将平台使用与业务目标对齐。
- 定期进行业务回顾，监控 KPI 的执行情况，并推荐优化策略以最大化客户价值和投资回报率。
客户留存与增长
- 监控账户健康状况、采用率和客户满意度，主动识别风险和机会。
- 主导合同续签、谈判和商业讨论。
- 通过交叉销售、升级销售和扩展机会推动账户增长。
跨职能协作
- 与内部团队协调，确保顺畅的客户体验和成功的产品采用。
- 为客户的需求发声，并与产品、市场、销售和支持团队分享反馈。
- 为账户管理流程和最佳实践的持续改进做出贡献。
企业客户领导力
- 管理复杂、多产品和国际化的客户关系。
- 深入理解客户的业务挑战和需求。
查看英文原文
About Ibexa
Ibexa is a European marketing orchestration platform that empowers organisations to deliver seamless, data-driven customer experiences across the entire digital journey. By unifying content management, customer data, engagement, product information, and interactive data collection capabilities — including solutions such as Qualifio, Raptor, Quable, Actito — Ibexa enables marketing and digital teams to break down silos and orchestrate high-impact, personalised experiences at scale. We are a team of more than 350 professionals across Europe. As Ibexa continues to expand its footprint across Europe and beyond, we are looking for ambitious sales professionals who are eager to help organisations transform their marketing ecosystems and unlock new growth opportunities.
About the Role
We are looking for a highly motivated and customer-centric Key Account Manager to manage and grow a portfolio of strategic clients for the DACH region. In this role, you will act as a trusted advisor, driving customer success, retention, and revenue growth while ensuring clients maximize the value of our platform and services.
You will work closely with cross-functional teams and senior stakeholders to develop long-term partnerships, align business objectives, and identify opportunities for expansion.
Key Responsibilities
Strategic Account Management
- Act as the primary point of contact for a portfolio of strategic customers.
- Build trusted relationships with key stakeholders and align platform usage with business objectives.
- Conduct regular Business Reviews, monitor performance against KPIs, and recommend optimisation strategies to maximise customer value and ROI.
Customer Retention & Growth
- Monitor account health, adoption, and customer satisfaction to proactively identify risks and opportunities.
- Lead contract renewals, negotiations, and commercial discussions.
- Drive account growth through upselling, cross-selling, and expansion opportunities.
Cross-Functional Collaboration
- Coordinate with internal teams to ensure a seamless customer experience and successful product adoption.
- Advocate for customer needs and share feedback with Product, Marketing, Sales, and Support teams.
- Contribute to the continuous improvement of Account Management processes and best practices.
Enterprise Account Leadership
- Manage complex, multi-product, and international customer relationships.
- Develop a deep understanding of customers’ business challenges and act as a strategic advisor.
- Ensure alignment between headquarters, regional teams, and internal stakeholders.
Requirements
What We're Looking For
- Proven experience in Account Management, Customer Success, or a related customer-facing SaaS role.
- Strong commercial mindset with experience managing renewals, upselling, and revenue growth.
- Excellent stakeholder management and relationship-building skills, including executive-level interactions.
- Analytical mindset with the ability to interpret data and translate insights into actionable recommendations.
- Experience managing complex, multi-stakeholder, and international accounts.
- Outstanding communication, negotiation, and project coordination skills.
- Fluent in Germa, and English.
- Ability to thrive in a fast-paced, collaborative, and customer-focused environment.
What We Offer
Join a growing European software company where you'll work alongside a diverse and collaborative team. We offer a flexible work environment, competitive compensation, and plenty of opportunities for professional growth. You'll be part of a supportive culture that values teamwork, knowledge sharing, and social connection, while making a meaningful impact in an inspiring and innovative environment.
Originally posted on Himalayas