实施负责人，企业应用
Implementation Lead, Enterprise Applications
团队：全球企业应用与平台（GEAP）
地点：远程 — 安大略省，加拿大
直接下属：无 — 此职位负责并主导涉及多个团队的跨职能项目。
关于 Wunderkind
Wunderkind 是一个性能营销解决方案，利用人工智能和数据，通过网站、电子邮件、短信和广告向客户发送一对一的个性化信息，确保收入增长。自 2010 年成立以来，我们的目标是通过网站、电子邮件、短信和广告，提升品牌创建和扩展客户关系的能力。我们认为，个人应该有选择他们想要的互联网的自由。一个促进与品牌真实关系的互联网。一个将人类视为真正的人而不是“网络流量”的互联网。我们还相信，赋予品牌以客户为个体的方式，满足他们的独特需求，提供定制体验和用心的沟通。通过专业化的个性化、自动化和规模化的一对一体验，Wunderkind 帮助品牌大规模获取新客户，并让他们终身忠诚。
关于该职位
我们正在寻找一位高度有条理的实施负责人，负责管理技术变更在业务中的落地。您将主导涉及多个团队的跨职能项目，与系统管理员、实施合作伙伴和业务负责人合作，明确需求并成功交付实施。
这是一个交付责任职位，不是平台管理职位。我们的管理员负责配置和构建；您负责项目 —— 要构建什么、按什么顺序、何时完成，以及是否成功被采用。
Salesforce 是核心，Atlassian 紧随其后，还有其他业务系统和内部开发的应用程序。您不需要是管理员，但需要足够的技术理解力来有效领导工作。
关键职责
项目与交付责任
- 从需求收集到上线和稳定期，主导实施、增强和迁移工作。
- 负责项目计划、里程碑、依赖项、风险、时间线和整体交付。
- 在多个团队和利益相关者之间主导项目，建立责任机制而无需直接汇报权限。
- 协调系统管理员和实施合作伙伴的工作，保持团队无障碍并管理不断变化的需求。
- 推进项目节奏，沟通状态，尽早识别风险，
查看英文原文
Team: Global Enterprise Applications & Platforms (GEAP)
Location: Remote — Ontario, Canada
Direct Reports: None — this role leads and owns cross-functional projects involving multiple teams.
About Wunderkind
Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. Founded in 2010, Our goal is to scale a brand’s ability to create and grow customer relationships through websites, email, text, and ads. We believe individuals should have the freedom to choose the kind of internet they want. An internet that fosters genuine relationships with brands. An internet that treats humans like real people instead of “web traffic.” We also believe in empowering brands to treat their customers as individuals, satisfying their unique needs with tailored experiences and thoughtful communication. By expertly personalizing, automating, and scaling beautiful one-to-one experiences, Wunderkind helps brands acquire new customers at scale and keep them loyal for life.
About the Role
We're looking for a highly organized Implementation Lead to own how technology changes land across the business. You'll lead cross-functional projects involving multiple teams, partnering with system administrators, implementation partners, and business owners to scope requirements and deliver successful implementations.
This is a delivery ownership role, not a platform administration role. Our administrators own configuration and build; you own the project — what gets built, in what order, by when, and whether it gets successfully adopted.
Salesforce is the center of gravity, with Atlassian a close second, alongside other business systems and internally built applications. You don't need to be an administrator, but you need enough technical understanding to effectively lead the work.
Key Responsibilities
Project & Delivery Ownership
- Lead implementations, enhancements, and migrations from intake through go-live and stabilization.
- Own project plans, milestones, dependencies, risks, timelines, and overall delivery.
- Lead projects across multiple teams and stakeholders, creating accountability without direct reporting authority.
- Coordinate work across system administrators and implementation partners, keeping teams unblocked and managing changing requirements.
- Run project cadence, communicate status, identify risks early, and proactively re-plan when timelines are threatened.
- Coordinate UAT, defect triage, cutover planning, and go/no-go decisions.
Requirements & Solution Scoping
- Lead discovery with business owners to understand the underlying business need.
- Translate business needs into clear requirements, user stories, and acceptance criteria.
- Partner with administrators to evaluate solutions and bring clear recommendations back to the business.
- Translate technical concepts for non-technical stakeholders and turn ambiguous requests into actionable requirements.
- Identify scope changes early and manage their impact on timelines and priorities.
Process & Adoption
- Own training, documentation, hypercare, and handoff to ongoing support.
- Build repeatable intake processes, project standards, and templates that improve future implementations.
Qualifications
- 2–4 years of implementation leadership for enterprise applications as an accountable project lead or senior analyst.
- Experience taking at least two implementations or major releases through requirements, UAT, go-live, and stabilization, including Salesforce.
- Demonstrated ability to lead complex, cross-functional projects involving multiple teams without direct authority.
- Strong requirements experience, including user stories, acceptance criteria, process maps, and requirements documentation.
- Experience partnering with both technical teams and business stakeholders.
- Enough technical grounding to participate effectively in solution discussions, understand tradeoffs, challenge assumptions, and plan around technical effort.
- Familiarity with Salesforce and exposure to platforms such as Atlassian, ERP, CPQ, marketing automation, or internally built applications.
- Experience with Agile and hybrid or waterfall delivery models and tools such as Jira, Confluence, Smartsheet, MS Project, or equivalent.
How You Work
You're organized, accountable, and comfortable leading through influence rather than authority. You communicate effectively with technical teams and business leaders, keep an accurate view of project status, and surface risks before they become misses.
You follow up persistently and professionally, document decisions as you go, and create repeatable processes rather than reinventing the approach for every project. When something slips, you identify and address the underlying cause — not just the symptom.
Compensation: The expected salary range for this role is $100,000–$120,000 CAD annually, depending on experience, skills, and qualifications.
Originally posted on Himalayas