IT运维专员
IT Operations Specialist
我们是谁：
Alpaca 是一家总部位于美国的全球领先代理优先经纪基础设施公司，提供股票、ETF、期权、加密货币、固定收益、24/5 小时交易等服务。
在我们的子公司中，Alpaca 是一家持牌金融服务公司，通过我们机构级 API 为全球 40 个国家的数百家金融机构提供服务。这包括经纪自营商、投资顾问、财富管理公司、对冲基金和加密货币交易所，总计超过 1000 万笔经纪账户。
我们的全球团队由经验丰富的工程师、交易员和经纪专业人士组成，致力于实现我们让全球每个人都能享受金融服务的使命。我们高度重视开源贡献，积极培育活跃的社区，持续提升我们获奖的、开发者友好的 API 以及其背后的强大基础设施。
Alpaca 获得了来自顶级全球投资者的 4 亿美元融资，包括 Portage Ventures、Spark Capital、Tribe Capital、Social Leverage、Horizons Ventures、Opera Tech Ventures、SBI Group、Derayah Financial、Unbound、Peak XV、Elefund 和 Y Combinator。
我们的团队成员：
我们是一个由 400 多名分布在世界各地的成员组成的充满活力的团队，大家在世界最喜爱的地方工作，团队成员遍布美国、加拿大、日本、匈牙利、尼日利亚、巴西、英国等地！
我们正在寻找渴望为 Alpaca 的快速发展做出贡献的热情人士。如果您认同我们的核心价值观——保持好奇、富有同理心、勇于负责，并准备好产生重大影响，我们鼓励您申请。
您的职责：
我们正在寻找一位经验丰富的 IT 运维专家，协助团队成员处理与 IT 相关的任务，并确保我们组织的安全性。
IT 团队完全分布式且远程办公。此职位将直接向 IT 支持主管汇报。
您将参与的工作内容包括：
- 成为 IT 帮助台请求的“第一联系人”
- 根据需要诊断并提供 IT 支持
- 与人力资源和安全团队合作，管理入职和离职流程
- 设置和部署笔记本电脑、设备、软件和其他硬件
- 协助硬件资产的运输和接收
- 管理 MDM 系统，包括自带设备（BYOD）
- 维护公司所有 IT 资产的库存
- 在安全团队的指导下管理并保护终端设备
- 为员工提供与 IT 相关主题的培训
- 协助变更管理及其它相关工作
查看英文原文
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role:
We are seeking an experienced IT Operations Specialist to help support our team members with IT-related tasks and help ensure the Security of our organization.
The IT Team is 100% distributed and remote. This role will report directly to the IT Support Lead.
Things You Get To Do:
- Be the “Go-to-Person- for IT helpdesk requests
- Diagnose and provide IT support for staff as required
- Work with the HR and Security team to manage onboarding and offboarding activities
- Set up and deploy laptops, devices, software, and other hardware
- Assist with shipping and receiving of hardware assets
- Manage MDM systems, including BYOD
- Maintain the firm's inventory of all IT assets
- Manage and secure endpoint devices at the direction of the Security Team
- Provide training to staff on IT-related topics
- Assist with change management and procurement activities
- Other related duties as required
Who You Are (Must-Haves):
- Excited about Alpaca’s mission and what we’re building
- 3+ years of experience in an IT support or helpdesk role
- Deep expertise in Linux, MacOS, and Windows system administration, including device management, patching, and operational support
- Experience with automation workflows, SSO configurations, and scalable onboarding processes
- Good scripting skills with a drive for automation.
- Proven experience managing enterprise SaaS platforms.
- Experience with cloud-centric environments and cybersecurity capabilities
- Experience with traditional on-prem LAN/WAN environments
- Strong analytical and problem-solving skills
- Excellent communication skills, fluent in English (both written and verbal), and committed to working collaboratively across the Firm
- Ability to cover standard EU hours
- Available for on-call rotations and after-hour responses as needed
- Proactive self-starter and self-motivator with a focus on continuous improvement
Who You Might Be (Nice-to-Haves):
- Bachelor’s degree in Information Technology or a related field
- IT or Security-related certifications
- Understanding of financial and privacy regulations
- Experience in the financial services industry
- Business acumen to be able to balance tradeoffs between stakeholders, technology feasibility, and budget constraints
How We Take Care of You:
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
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