网络操作中心经理
NOC Manager
关于DMI
DMI是数字服务和技术解决方案的领先提供商，总部位于弗吉尼亚州泰森斯角。专注于端到端的管理IT服务，包括管理移动性、云、网络安全、网络运营和应用开发，DMI为全球的政府机构和商业企业提供了支持。作为一家顶级工作场所，DMI致力于提供安全、高效且成本效益高的解决方案，以实现可衡量的结果。了解更多信息，请访问 www.dminc.com
职位机会
DMI, LLC正在寻找一名NOC经理加入我们。运营团队经理带领技术人员团队，确保最大网络正常运行时间、快速事件响应和高质量的都市光纤连接。这个角色在我们的战术团队和客户关系之间架起桥梁。NOC经理将负责日常网络操作中心（NOC）功能，包括安排和协调NOC工程师的日常工作量，审查并分配升级的问题和故障单，同时协助NOC团队的工作流程。
职责与任务：
- 监督日常运营，确保工作准确完成并在规定时间内关闭。
- 所有客户协调和关系的主要联系人
- 管理和指导网络操作中心（NOC）的员工，包括绩效评估。
- 协助新员工的招聘和培训。
- 监督所有标准操作程序（SOP）和操作方法（MOP）文档，确保所有NOC技术人员准确理解和掌握。
- 监督分配的特殊项目。
- 根据合同要求向客户提供所有必要的报告
资格要求
教育背景和工作经验：
- 本科学历或同等经验。
- 10年以上网络运营经验，专注于光纤网络运营。
- 5年以上监督/管理经验。
所需技能与认证：
- 对都市光纤服务交付有深入理解。
- 精通光测试设备（OTDR、ONT、红光、OLTS等）的实际操作知识。
- 优秀的书面和口头沟通能力。
- 能够在高压环境下多任务处理，同时保持面向客户的专业素养。
- 精通第1/2/3层协议，包括DWDM、Sonet/SDH、VLAN、生成树、MPLS、OSPF和BGP。
- 具有网络监控系统和工单系统的经验
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About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About the Opportunity
DMI, LLC is seeking a NOC Manager to join us. The Operations Team Manager leads a team of technicians to ensure maximum network uptime, rapid incident response, and high-quality metropolitan fiber connectivity. This role bridges the gap between our tactical team and client relations. The NOC Manager will manage the day-to-day Network Operations Center (NOC) functions, to include scheduling and coordinating daily workload for NOC Engineers, reviewing and assigning escalated issues and trouble tickets while assisting in the workflow of the NOC team.
Duties and Responsibilities:
- Oversees day to day operations to ensure work is completed accurately and closed in a timely manner.
- Main point of contact for all client coordination and relationships
- Manage and coach the staff of Network Operations Center (NOC) to include performance evaluations.
- Assist in the hiring and training of new personnel.
- Oversee all Standard Operation Procedures (SOP) and Method of Procedure (MOP) documentation, ensuring accuracy and understanding by all NOC Technicians.
- Oversees special projects, as assigned.
- Provide all required reporting to the client per the contract requirements
Qualifications
Education and Years of Experience:
- Bachelor’s degree or equivalent experience.
- 10+ years of Network Operations experience, focusing on fiber network operations.
- 5+ years of Supervisory/Managerial experience.
Required Skills & Certifications:
- Expert understanding of metro fiber service delivery.
- Expert hands-on knowledge of optical test equipment (OTDR, ONT, Redlight, OLTS, etc).
- Exceptional written and verbal communication skills.
- Able to work in a multi-tasking aptitude under high pressure scenarios while maintaining customer-facing professionalism.
- Expert knowledge of Layer 1/2/3 protocols including DWDM, Sonet/SDH, VLAN, Spanning Tree, MPLS, OSPF and BGP.
- Experience with network monitoring systems and ticketing/ITSM platforms.
- Ability to read and understand GIS Maps, engineering drawings and route schematics.
- Must carry strong abilities in Customer Service, Team Leadership, Written/Verbal skills, Organization, Time Management and Adaptability to Change.
Preferred Skills & Certifications:
- Cisco, Nokia, Ciena or other primary fiber optic/network equipment manufacturer certification(s).
- Deep understanding of BICSI Standards.
- 5+ years in a government support role.
- ITIL v4/v5 certification.
Citizenship Status Required: No restrictions
Physical Requirements: None required for this position.
Location: Remote, US
Minimum Salary Rate
$136,668Median Salary Rate
$170,834Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:
- Do What’s Right – We lead with honesty and integrity.
- Own the Outcome – We take responsibility and deliver.
- Deliver for Our Customers – We are relentless about delivering value.
- Think Bold, Act Smart – We innovate with purpose.
- Win Together – We collaborate and celebrate our success.
These values aren’t just ideals—they show up in how we support every part of your well-being:
- Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
- Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
- Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
- Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
- Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
Originally posted on Himalayas