护理导航员
Care Navigator
Care Navigator
职位类型：
全职
工作地点：
全远程（美国）
汇报对象：
Care Navigator 主管
薪资：
每小时22美元
职级：
非豁免/计时制
您是否是一名医疗保健专业人士，能够在快节奏的环境中茁壮成长，并希望超越“仅仅是电话中心工作”的期待？myLaurel 正在招聘一名一级 Care Navigator，作为患者与 myLaurel 护理团队之间的关键第一联系人。
这是一个适合想要在医疗导航、临床问题解决和跨职能协作方面建立基础技能的职位——有真正的成长空间。您将成为患者和照护者在家中护理旅程中寻求预约、教育和支持的首选联系人。
我们寻找表现优异、积极主动、适应性强并希望在高影响力初创公司中成长的人才。
主要职责
- 首要联系人：通过高流量的来电和外拨电话，成为患者和照护者的首要联系人。
- 预约安排：高效准确地协调和安排居家及虚拟护理访问。
- 患者教育：向患者介绍 myLaurel 项目服务，并为其护理旅程设定清晰、富有同理心的期望。
- 诊后支持：管理关键的诊后需求，包括设备协调、药房请求和临床文档。
- 系统管理：在我们的内部系统和电子健康记录（EHR）中保持高质量的每项互动记录。
- 跨职能合作：每天与临床和运营团队合作，提供无缝的“白手套”患者体验。
- 能够稳定地在太平洋时间下午12点至晚上8点工作，包括周末。
您具备的条件
- 在医疗电话中心或面向患者的环境中拥有2年以上专业经验。
- 需熟练使用电子健康记录（EHR）平台（如 Epic、Athena、Cerner 或类似系统）。
- 需配备专用、私密且符合 HIPAA 标准的工作空间，并配有门。
- 需具备可靠的高速互联网（最低下载速度20 Mbps / 上载速度5 Mbps）。
- 需具备出色的主动倾听能力，并能在同时使用多个软件系统的同时保持富有同理心的电话沟通。
- 需具备高中文凭或同等学历。
- 西海岸候选人优先考虑，鼓励申请。
为什么与我们合作
- 加入一个致力于将医院级护理带入患者家中的使命驱动型团队。
- 踏上一条明确的职业发展道路。
查看英文原文
Care Navigator
Job Type:
Full-Time
Location:
Fully Remote (U.S.)
Reports To:
Care Navigator Supervisor
Pay:
$22.00 per hour
Classification:
Non-Exempt / Hourly
Are you a healthcare professional who thrives in a fast-paced environment and wants more than “just a call center job”? myLaurel is hiring a Care Navigator, Level 1 to serve as the critical first connection our patients have with the myLaurel care team.
This is a specialized role for someone who wants to build foundational skills in healthcare navigation, clinical problem-solving, and cross-functional collaboration — with real room to grow. You'll be the voice patients and caregivers turn to for scheduling, education, and support as they navigate their care journey at home.
We're looking for high-performers who are proactive, adaptable, and eager to grow within a high-impact startup environment.
Key Responsibilities
- Primary Point of Contact: Serve as the lead contact for patients and caregivers via high-volume inbound and outbound calls.
- Scheduling: Coordinate and schedule in-home and virtual care visits efficiently and accurately.
- Patient Education: Educate patients on myLaurel program services and set clear, empathetic expectations for their care journey.
- Post-Visit Support: Manage critical post-visit needs, including equipment coordination, pharmacy requests, and clinical documentation.
- Systems Management: Maintain high-integrity documentation of every interaction within our internal systems and Electronic Health Record (EHR).
- Cross-Functional Partnership: Collaborate daily with clinical and operations teams to deliver a seamless, “white-glove” patient experience.
- Ability to work 12 PM to 8 PM PST, including weekends consistently.
What You Bring
- 2+ years of professional experience in a healthcare call center or patient facing environment.
- Proficiency with Electronic Health Record (EHR) platforms (e.g., Epic, Athena, Cerner, or similar) required.
- A dedicated, private, HIPAA-compliant workspace with a door.
- Reliable high-speed internet (minimum 20 Mbps download / 5 Mbps upload).
- Exceptional active listening skills and the ability to multitask across multiple software systems while maintaining an empathetic phone presence.
- High school diploma or GED required.
- West Coast Candidates are highly preferred and encouraged to apply.
Why Work With Us
- Join a mission-driven team bringing hospital-level care into patients' homes.
- Step onto a defined Care Navigator career path, with room to grow into senior and specialist roles.
- Fully remote role with a supportive, collaborative team culture.
- Be part of a high-growth startup transforming acute and transitional care for frail, elderly, and medically complex patients.
About myLaurel
myLaurel was founded on the belief that a meaningful portion of hospital care can — and should — be delivered in the comfort of home. As a tech-enabled medical group, we provide on-demand acute and transitional care to frail, elderly, or medically complex patients at home, helping them avoid the traditional pathway of ambulance, emergency department, hospital admission, and post-acute facility care.
For high-risk populations, myLaurel achieves 33% lower ED utilization, a 49% absolute reduction in readmissions, and a Net Promoter Score of 97. myLaurel has been named to Fast Company's Most Innovative Companies and the New York Digital Health 100. Learn more at mylaurelhealth.com.
Originally posted on Himalayas