工程总监
Director of Engineering
在TTEC Digital，我们指导客户，确保他们的员工感到被重视并得到充分支持，因为卓越的客户体验首先是一个员工优先的过程。我们的愿景一致，是一个员工知道他们可以茁壮成长的地方。
TTEC Digital正在寻找一位工程总监加入我们的团队。这个职位是全职且完全远程的工作！
工作内容：
我们是TTEC（纳斯达克股票代码：TTEC）内部的一个创新团队，正在打造下一代AI CX工具——自动化QA、对话分析、知识辅助和代理自动化，为全球最大的品牌以及他们服务的数百万客户提供支持。我们像一家早期初创公司一样运作，但背后有这家自1982年以来一直专注于客户体验的公司的规模、分发能力和企业客户基础。
这是少数真正能在大规模中发挥作用的职位之一。TTEC是一家处于AI转折点的上市公司。将正确的产品部署到数千个实际的企业环境中，你不仅仅是在提升一个指标——你是在改变公司的轨迹和股票的价值。这种杠杆效应真实存在，工作会不断积累。
我们招聘的人——DNA
- 自主启动者和实干家，有毅力——以最好的方式理解黑客精神，具有创业心态和展示成果的倾向：注重可工作的软件，而非幻灯片；注重原型，而非提案。
- 想要学习，热爱新技术。这个平台建立在最新的技术之上，而这些技术每月都在变化和进步。你能快速适应变化——新的工具、新的模型、新的优先级——没有抱怨。
- 精通调试和问题解决。你喜欢解决复杂的问题，你会跳出常规思维，并且在多个领域中同时处理任务而不丢失主线。
- 以AI为核心。你在各个层面与AI合作——你了解周围的科技（LLMs、SLMs、RAG、知识图谱、代理、训练、评估），并且每天使用AI工具来成倍提高你的效率。
- 懂得分布式系统。高效、事件驱动、低延迟的系统是我们的世界；你明白这意味着什么。
- 创新者，能够交付成果。你能够轻松展示想法，快速失败并继续前进。你制定明确的时间表并按时完成。
- 你认为自己很优秀——并且你喜欢获胜。我们也是。
没有人会具备这份描述中的所有条件。我们寻找的是全面、聪明、行动迅速的人。
#LI-JF1
#LI-Remote
你将负责：
职位职责：
- 负责工程团队的日常运营，向工程总监汇报工作
查看英文原文
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a Director of Engineering to join our team. This role is a full-time and fully remote opportunity!
The work:
We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for the world’s biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that’s been obsessed with customer experience since 1982.
This is the rare seat where getting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don’t just move a metric — you move the trajectory of the company and the value of the stock. The leverage is real, and the work compounds.
Who we hire — the DNA
- Self-starters and do-ers with grit — hackers in the best sense, with a startup mentality and a show-me bias: working software over slides, prototypes over proposals.
- Want to learn, love new technology. This platform is built on the latest technology, and that technology changes and advances monthly. You adapt to change quickly — new tools, new models, new priorities — without drama.
- Master debuggers and problem solvers. You love solving complex problems, you think outside the box, and you multitask across domains without losing the thread.
- AI-native. You work with AI on all levels — you understand the technology around you (LLMs, SLMs, RAG, knowledge graphs, agents, training, eval) and you use AI tools daily to exponentially increase your velocity.
- Distributed-systems literate. High-efficiency, event-driven, low-latency systems are our world; you understand what that demands.
- Innovators who ship. You demonstrate ideas easily, fail fast, and move forward. You make committed timelines and hit them.
- You consider yourself exceptional — and you like winning. So do we.
No one will have everything in this description. We're looking for well-rounded, smart people who move fast.
#LI-JF1
#LI-Remote
What You Will Do:
The role:
- Run the engineering org day-to-day, reporting to the engineering leader. This is a fast-moving train — real timelines, real customers, working software demoed every Friday.
- You own delivery across all squads, the hiring pipeline, and the standards that keep a senior-IC team shipping fast without ceremony.
- This is not a body shop and you don't run it like one: it's a startup environment inside a bigger company, and the plan will change under you — new tech, new priorities, new customer asks.You absorb the change, re-plan in hours not weeks, and keep the train moving.
What you'll own:
- Delivery — timelines and quality, both, no trade-off allowed to hide weekly
- Friday demos of working software (show-me culture: if it doesn't run, it didn't happen)
- Tech-lead and squad performance
- Hiring (you personally own the funnel and the bar)
- Translating business requirements into technical scope the squads can build
- Cross-squad dependencies and the engineering operating rhythm ·
- Escalation path for blocked work — you move it, not track it.
Who you are.
- A delivery persona with a show-me mentality.
- You trust demos, not status decks. A self-starter with grit who has run fast trains before and likes winning.
- You've kept the respect of very senior engineers because you're still technically credible in the room.
- You challenge an architecture, and they listen.
- You use AI tools yourself, daily, and expect the org to use them to multiply velocity.
What You Will Bring;
- 10+ years engineering leadership in SaaS or platform companies; at least one stint scaling an org from <10 to >30 IC engineers — ideally in a startup or startup-speed environment.
- Delivery-first track record: shipped on aggressive timelines at a weekly cadence without letting quality slip. You can point to the dates you hit.
- Hands-on enough to read Go, Python, and TypeScript and call architecture out in review — you have not stopped being an engineer. High-level engineers respect you because of it.
- Strong working knowledge of the modern AI stack — LLMs, SLMs, RAG, knowledge graphs, agents, fine-tuning/training, eval. Not a researcher, but you can engage on all of it, make build-vs-buy calls, and smell a bad AI design.
- Captures business requirements from executives and customers and translates them into technical needs the squads execute — you're the bridge, in both directions.
- Change is your default state: you re-plan around shifting tech and priorities quickly and manage the team through it without drama.
- Loves hiring. Has a bar and holds it. Can tell an A from a B from a C in 30 minutes.
- Drives AI-assisted engineering (Claude Code-class tooling) across the org as a velocity multiplier — and measures the gain.