高级参与经理，前向部署工程 - 拉丁美洲
Sr. Engagement Manager, Forward Deployed Engineering - LATAM
CSQ327R29
高级参与经理是Forward Deployed Engineering组织中在拉丁美洲（LATAM）客户团队和客户中值得信赖的顾问，负责成功实施和价值实现。您将独立领导大型、复杂的跨职能项目，在最少监督的情况下，应对模糊的情况，对所负责的客户产生重大影响。
您将产生的影响：
- 战略领导力：独立规划和领导涉及多个工作流和多样化利益相关者的大型复杂项目。
- 高级销售：推动标准和定制化专业服务与培训（PS&T）项目的全周期销售，引入卓越中心（CoEs）和迁移的最佳实践。
- 客户增长：在现有客户中识别并追求升级和交叉销售机会，以达到或超越营收目标。
- 跨职能协作：与销售和GTM团队合作，优先考虑符合增长目标的区域PS&T目标。
- 客户情绪：主动监控客户情绪，并采取纠正措施或向上级汇报，以确保高满意度。
我们寻找的人选：
- 7-10年管理专业服务业务的经验。
- 10年以上在面向客户的高级职位上工作，兼具影响力和执行力。
- 对PS&T产品有深入了解，包括合作伙伴资助计划（微软、AWS、谷歌）。
- 对Databricks架构、竞争对手和迁移优势有扎实的知识。
- 在管理大规模项目计划和服务交付方面有可证明的业绩记录。
- 根据需要能够进行25-50%的差旅。
关于Databricks
Databricks是数据和AI公司。全球超过20,000家组织——包括阿迪达斯、AT&T、拜耳、Block、万事达、Rivian、联合利华，以及70%的财富500强企业——依赖Databricks数据+AI平台来构建和扩展数据和AI应用、分析和代理。Databricks总部位于旧金山，在全球拥有30多个办事处，提供一个统一的平台，包括Genie、Lakebase、Agent Bricks、Lakeflow、Lakehouse和Unity Catalog。要了解更多，请关注Databricks在LinkedIn、X、YouTube和Instagram上的账号。
福利
在Databricks，我们努力提供全面的福利和优惠，以满足所有员工的需求。有关您所在地区提供的福利的具体详情，请点击此处。
我们对多元化和包容性的承诺
在Databricks，我们致力于营造一个多元化的环境
查看英文原文
CSQ327R29
The Senior Engagement Manager is a trusted advisor within the Forward Deployed Engineering organization to account teams and customers in Latin America (LATAM) for successful implementation and value realization. You will independently lead large, complex, cross-functional programs with minimal oversight, navigating ambiguous scenarios to drive significant impact on your assigned accounts.
The impact you will have:
- Strategic Leadership: Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.
- Advanced Selling: Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations.
- Account Growth: Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets.
- Cross-Functional Alignment: Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals.
- Customer Sentiment: Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction.
What we look for:
- 7-10 years running a Professional Services line of business.
- 10+ years in senior customer-facing roles with a mix of influencing and execution.
- Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google).
- Strong knowledge of Databricks architecture, competitors, and migration benefits.
- Proven track record of managing large-scale program plans and service delivery.
- Ability to travel up to 25-50% as required.
About Databricks
Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.