高级IT支持人员

**Senior IT Supporter**

_Are you passionate about technology, solving complex IT challenges, and delivering exceptional support to colleagues across the globe? Do you thrive in an international environment where no two days are the same, and where your expertise helps keep the business running smoothly? Then you might be our new Senior IT Supporter at PanzerGlass HQ._

PanzerGlass is globally recognised as one of the leading brands in screen protection. As our new Senior IT Supporter, you will play a key role in ensuring a stable, secure, and efficient IT environment across our global organisation. You will provide advanced IT support to users worldwide, contribute to infrastructure and improvement projects, and act as a trusted technical expert within the IT team.

**Key responsibilities**

You will be responsible for delivering high-quality IT support and helping drive continuous improvements across our global IT environment. Your responsibilities will include:

• Providing IT support to employees across multiple locations

• Handling and coordinating support tickets, escalations, and complex technical issues

• Supporting Microsoft 365, Azure/Entra ID, endpoint management, hardware, and software platforms

• Managing onboarding, offboarding, user administration, and access rights

• Maintaining asset management processes and supporting device lifecycle management

• Supporting local offices and remote users worldwide

• Assisting with network, security, backup, and infrastructure-related tasks

• Driving process improvements, automation initiatives, and IT documentation

• Participating in IT projects, implementations, and system upgrades

• Mentoring colleagues and sharing technical knowledge across the team

• Collaborating with external vendors and service providers to ensure reliable IT services

**Your profile**

You have a solid technical foundation combined with a strong service mindset. You enjoy helping others, troubleshooting complex issues, and continuously improving the way things are done.

We imagine you bring:

• Relevant IT education or equivalent practical experience

• Minimum 3-5 years of experience in IT Support, IT Operations, or a similar role

• Experience supporting users within a global organisation

• Strong knowledge of Microsoft 365, Azure/Entra ID, and endpoint management

• Excellent troubleshooting and analytical skills

• A customer-focused and service-oriented approach

• Communication skills in English, both written and verbal

• A structured and detail-oriented way of working

• The ability to prioritise and manage multiple tasks simultaneously

• A proactive and collaborative mindset

• A positive attitude with a "no job too big, no job too small" approach to work

**We offer**

• A company with best-in-class employee survey results – we are listed among the best workplaces in Denmark and Europe

• A culture of inclusivity and global collaboration, valuing and celebrating diverse perspectives

• An opportunity to join our trial for a 4-day working week

• A unique opportunity to join a global, fast-growing organisation

• Great opportunities for professional and personal development

• Professional and highly skilled colleagues who set the bar high

• Flexible working hours

**Questions and application**

We screen and interview candidates on an ongoing basis, and we encourage you to submit your application as soon as possible.

**Due to GDPR regulations, we are unable to accept applications sent by email. Please submit your application on our Careers Page.**

**Start date**: As soon as possible.