技术顾问
Technical Consultant
我们从工程师Fred Luddy开始，他编写了代码来自动化同事Phyllis的繁琐任务。她喜极而泣。那一刻激发了Fred创建一家公司，让每个人都能实现这样的自动化——让人们摆脱琐碎工作，专注于有意义的事情。如今，ServiceNow是业务重塑的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何流程，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在构建一个AI原生的文化，让技术和人才携手不可阻挡。而我们才刚刚开始。
加入我们，让AI为人们工作。
在本职位中，您将负责：
Customer Outcomes高级技术顾问负责根据最佳实践配置Logik应用（配置、定价、报价），以提供实现客户成果的解决方案。高级技术顾问是客户项目中的功能和技术专家。
· 参与与客户的研讨会，评估现有流程并建立未来状态流程。
· 设计并交付Logik解决方案，其技术架构旨在长期成功，并遵循ServiceNow的技术标准和最佳实践。
· 对合作伙伴或客户员工开发的代码进行监督和单元测试。
· 建议客户如何利用Logik应用的功能来改进他们的业务流程。
· 向产品开发团队提供反馈，基于与客户的实际经验改进产品。
要在这个职位上取得成功，您需要：
· 有利用或批判性思考如何将AI融入工作流程、决策或问题解决的经验。这可能包括使用AI驱动的工具、自动化流程、分析AI驱动的洞察，或探索AI对职能或行业的影响。
· 有实施企业软件的经验，尤其是在前台办公领域。
· 能够出差最多50%
· 有成功推动复杂问题通过分析和解决的经验
· 有协作工作的经验
对于该地点的职位，我们提供基本薪资146,400至256,200美元，加上股权（适用时）、可变/激励薪酬和福利。销售职位通常提供具有竞争力的On Target Earnings（OTE）激励薪酬结构。请注意，显示的基本薪资仅供参考，个人总薪酬将根据多种因素有所不同。
查看英文原文
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
What you get to do in this role:
The Customer Outcomes Senior Technical Consultant is responsible configuring the Logik application (Configure, Price, Quote) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.
· Participate in workshops with customers to assess current processes and establish future-state processes.
· Design and deliver Logik solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
· Provide oversight and unit testing of code developed by partner or customer employees.
· Advise customers on how to take advantage of the Logik Application capabilities to improve their business processes.
· Provide feedback to product development to improve the product based on experiences gained with customers.
To be successful in this role you have:
· Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
· Experience implementing enterprise software, particularly in the front office.
· Ability to travel up to 50%
· Success driving complex issues through analysis and resolution
· Experience working collaboratively
For positions in this location, we offer a base pay of $146,400 - $256,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.