客户经理II - 1073
Account Manager II - 1073
在申请前的重要信息：
工作授权：为尊重您的时间，我们目前或未来都无法为该职位提供就业签证担保。请在申请前确认您有权在美国工作，无需当前或未来的雇主担保。
客户成功经理II（AM II）负责为其所服务的客户组合提供可信的顾问和专业支持。该角色负责完整的客户生命周期，通过Lightcast的产品和服务帮助客户实现可衡量的业务成果，同时推动客户留存、续约和账户增长。理想的候选人具备咨询思维，能够评估客户需求，制定成功计划，展示价值和投资回报率，并将结果转化为有说服力的数据故事。
主要职责：
客户策略与关系
· 通过主动、持续的互动以及对每个客户目标、挑战和优先事项的深入了解，建立信任的客户关系。
- 通过开展业务评估并推荐符合客户需求和期望成果的解决方案，担任战略顾问。
- 与多个层级的利益相关者互动，识别风险、机会和变化的业务需求。
客户成果与价值
· 制定并管理包含明确目标、里程碑、职责和成功指标的客户成功计划。
- 监控产品使用情况、客户参与度、账户健康状况及客户成果的进展。
- 主动解决采用、价值实现或续约方面的风险和障碍。
- 通过价值叙述、战略演示和业务评审展示Lightcast产品和服务的影响和投资回报率。
- 与内部团队合作，协调客户入职流程，加快客户价值实现速度。
续约与账户增长
· 负责完整的续约生命周期，包括早期规划、价值确认、价格讨论、谈判、合同签订、预测和成交。
- 在客户生命周期中保持持续的商业沟通。
- 通过将客户需求与合适的解决方案对接，识别并执行交叉销售和升级销售的机会。
- 在平衡客户和公司目标的同时，处理价格变动、合同条款、预算和采购流程。
- 保持准确的账户计划、续约预测、活动记录和机会文档。
跨职能执行
· 与团队协作
查看英文原文
Important information before applying:
Work Authorization: To respect your time, we cannot provide employment visa sponsorship for this position now or in the future. Before applying, please confirm that you are authorized to work in the United States without current or future employer sponsorship.
The Customer Success Manager II (AM II) serves as a trusted advisor and subject matter expert for an assigned customer portfolio. This role owns the full customer lifecycle, helping customers achieve measurable business outcomes through Lightcast products and services while driving retention, renewals, and account growth. The ideal candidate brings a consultative mindset and can assess customer needs, develop success plans, demonstrate value and ROI, and translate results into compelling data stories.
Major Responsibilities:
Customer Strategy and Relationships· Build trusted customer relationships through proactive, consistent engagement and a strong understanding of each customer’s goals, challenges, and priorities.
- Serve as a strategic advisor by conducting business assessments and recommending solutions aligned with customer needs and desired outcomes.
- Engage stakeholders at multiple levels to identify risks, opportunities, and changing business needs.
Customer Outcomes and Value
- Develop and manage customer success plans with clear goals, milestones, responsibilities, and measures of success.
- Monitor product adoption, engagement, account health, and progress toward customer outcomes.
- Proactively address risks and barriers to adoption, value realization, or renewal.
- Demonstrate the impact and ROI of Lightcast products and services through value storytelling, strategic presentations, and business reviews.
- Coordinate onboarding and accelerate customer time-to-value in partnership with internal teams.
Renewals and Account Growth
- Own the full renewal lifecycle, including early planning, value confirmation, pricing discussions, negotiation, contracting, forecasting, and closing.
- Maintain consistent commercial conversations throughout the customer lifecycle.
- Identify and execute cross-sell and upsell opportunities by connecting customer needs to appropriate solutions.
- Navigate rate changes, contract terms, budgets, and purchasing processes while balancing customer and company objectives.
- Maintain accurate account plans, renewal forecasts, activity records, and opportunity documentation.
Cross-Functional Execution
- Collaborate with Sales, Product, Support, Services, and other internal teams to resolve customer needs and deliver a seamless experience.
- Manage multiple accounts, renewal timelines, commitments, and competing priorities in a fast-paced, results-driven environment.
- Consistently follow through on customer actions, risks, and opportunities.
- Share customer insights and feedback to improve products, services, and the overall customer experience.
- Adapt to changing customer needs, business priorities, products, and processes while continuously building industry and product expertise.
- Set specific goals, coordinate the successful onboarding, and measure account health according to established targets. Ensure customers achieve fast time-to-value. Keep clients engaged and regularly using our product and services.
Education and Experience:
- 3+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
- Experience within a SaaS, DaaS, technology, data, or subscription-based environment.
- Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion.
- Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contracting, and closing.
- Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI.
- Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills.
- Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels.
- Strong analytical, organizational, and problem-solving skills.
- Ability to manage multiple competing priorities and maintain a high level of customer activity.
- Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools. A continuous learner focused on creating sustainable, mutually beneficial outcomes for customers and the company.
Lightcast is a global leader in labor market insights, headquartered in Moscow, ID (US), with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions, companies, and communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
Originally posted on Himalayas