远程邮轮与岛屿度假协调员
Remote Cruise & Island Vacation Coordinator
关于职位：
我们正在寻找一位有条理、注重细节的远程邮轮与岛屿度假协调员，协助客户研究、规划和协调难忘的邮轮和岛屿度假体验。在这个远程职位中，您将成为旅行者的首要联系人，帮助他们了解海洋和河流邮轮行程、热带岛屿目的地、度假村住宿、游览选项和旅行物流，从开始到结束全程协助。
这个职位适合自我驱动、沟通能力强、对旅游和酒店业充满热情，并能在远程环境中独立工作的个人。
职责：
- 通过电话、电子邮件、视频或数字消息与客户沟通，了解他们的旅行偏好、预算和期望。
- 研究、整理并呈现定制化的邮轮行程、岛屿度假套餐和目的地活动。
- 协调旅行物流，包括邮轮舱房选择、航班、接送、度假村住宿、游览项目和旅行保险选项。
- 管理客户预订，监控确认详情，跟踪付款时间表，并审核旅行文件的准确性。
- 在旅行前后及时与客户保持专业沟通。
- 保存客户互动、偏好和预订详情的有序记录。
要求：
- 基础计算机技能，熟悉使用网络浏览器、基于云的工具、电子邮件和数字预订平台。
- 稳定的高速互联网接入、台式机/笔记本电脑和智能手机。
- 强大的书面和口头沟通能力，具备专业态度。
- 优秀的组织能力、时间管理能力和细致入微的注意力。
- 以客户服务为导向的心态，能够倾听并理解客户需求。
- 自我驱动的工作态度，具备有效管理远程工作时间的自律性。
- 有客户服务、行政支持、销售或旅行协调经验者优先，但非严格要求。
- 必须依法获得在所列市场/国家工作的授权。
福利：
- 灵活的远程工作时间表
- 支持且协作的团队环境
- 有机会在酒店业和邮轮行业获得经验
- 接触各种目的地、住宿和旅行供应商
- 达到资格要求后可享受与旅行相关的折扣和优惠
查看英文原文
About the Role:
We are seeking an organized, detail-oriented Remote Cruise & Island Vacation Coordinator to assist clients with researching, planning, and coordinating memorable cruise and island getaway experiences. In this remote role, you will act as the primary point of contact for travelers, helping them navigate ocean and river cruise itineraries, tropical island destinations, resort accommodations, excursion options, and travel logistics from start to finish.
This role is ideal for self-motivated individuals with strong communication skills, an enthusiasm for the travel and hospitality industry, and the ability to work independently in a remote environment.
Responsibilities:
- Consult with clients via phone, email, video, or digital messaging to understand their travel preferences, budgets, and expectations.
- Research, organize, and present customized cruise itineraries, island resort packages, and destination activities.
- Coordinate travel logistics, including cruise cabin selections, flights, transfers, resort stays, excursions, and travel protection options.
- Manage client bookings, monitor confirmation details, track payment schedules, and review travel documents for accuracy.
- Maintain professional and timely communication with clients before, during, and after their travel.
- Keep organized records of client interactions, preferences, and booking details.
Requirements
- Basic computer skills and comfort using internet browsers, cloud-based tools, email, and digital booking platforms.
- Reliable high-speed internet access, a desktop/laptop computer, and a smartphone.
- Strong written and verbal communication skills with a professional demeanor.
- Excellent organizational skills, time management, and attention to detail.
- Customer-service oriented mindset with an ability to listen and understand client needs.
- Self-directed work ethic with the discipline to manage a remote schedule effectively.
- Prior experience in customer service, administrative support, sales, or travel coordination is a plus, but not strictly required.
- Must be legally authorized to work in the listed market/country.
Benefits
- Flexible remote work schedule
- Supportive and collaborative team environment
- Opportunity to gain experience in both hospitality and cruise industry
- Exposure to a variety of destinations, accommodations, and travel suppliers
- Access to travel-related discounts and perks after eligibility requirements are met
- Opportunity to strengthen customer service, communication, organization, and marketing skills
- Rewarding work helping clients enjoy seamless and memorable travel experiences
Originally posted on Himalayas