排班运营专员
Scheduling Operations Specialist
我们正在寻找一名排班运营专员加入我们的人才招聘与排班运营团队。该职位在支持我们医院网络中的临时兽医人员配置方面发挥关键作用，包括协调排班、管理覆盖需求、支持临时兽医，并与诊所经理、区域总监、招聘团队和运营团队紧密合作。排班运营专员是临时排班的中心联系人，帮助确保医院具备成功运营所需的兽医覆盖。该职位需要出色的沟通能力、组织能力、解决问题的能力，以及在快节奏环境中管理多个市场并完成优先任务的能力。
职位概述
排班运营专员负责通过 Vetcher（我们内部的排班平台）支持和协调美国兽医集团医院的临时兽医排班。该职位管理日常排班流程，包括班次请求和审批、空缺班次覆盖、取消和替补、排班变更以及临时兽医的沟通。排班运营专员还监测人员配置趋势，识别覆盖风险，支持临时兽医的参与和留存，并与医院和运营管理层合作，为难以配置人员的市场制定解决方案。除了日常排班职责外，该职位还负责维护排班数据的准确性，支持平台的使用和故障排除，并利用排班指标识别提升覆盖效率、兽医参与度和整体排班运营的机会。
该职位的薪酬包括基本工资加上季度绩效奖金。
主要职责
临时排班覆盖管理
- 使用 Vetcher 排班平台，在多家医院和市场中协调临时兽医排班。
- 审核和管理待处理的班次请求和审批，确保及时做出排班决策。
- 监控空缺班次，主动识别即将出现的覆盖风险。
- 与诊所经理和区域总监合作，优先处理关键人员配置需求并制定覆盖策略。
- 管理临时兽医的取消、排班变更和替补需求，以最小化对医院运营的干扰。
- 支持紧急和临时代替的覆盖需求，同时平衡各项任务。
查看英文原文
We are seeking a Scheduling Operations Specialist to join our Talent Acquisition and Scheduling Operations team. This role plays a critical part in supporting relief veterinarian staffing across our hospital network by coordinating schedules, managing coverage needs, supporting relief veterinarians, and partnering closely with Practice Managers, Regional Directors, Recruiting, and Operations.The Scheduling Operations Specialist serves as a central point of contact for relief scheduling and helps ensure hospitals have the veterinarian coverage needed to operate successfully. This position requires strong communication, organization, problem-solving, and the ability to manage multiple markets and completing priorities in a fast-paced environment.Job Summary
The Scheduling Operations Specialist is responsible for supporting and coordinating relief veterinarian scheduling across American Veterinary Group hospitals through Vetcher, our internal scheduling platform.This role manages the day-to-day scheduling process, including shift requests and approvals, open shift coverage, cancellations and backfills, schedule changes, and relief veterinarian communication. The Scheduling Operations Specialist also monitors staffing trends, identifies coverage risks, supports relief veterinarian engagement and retention, and partners with hospital and operational leadership to develop solutions for difficult-to-staff markets.In addition to daily scheduling responsibilities, this position helps maintain scheduling data integrity, supports platform adoption and troubleshooting, and uses scheduling metrics to identify opportunities to improve coverage, efficiency, veterinarian engagement, and overall scheduling operations.
Compensation for this role includes a base salary plus quarterly performance-based bonuses.
Key Responsibilities
Relief Scheduling Coverage Management
- Coordinate relief veterinarian scheduling across multiple hospitals and markets using the Vetcher scheduling platform.
- Review and manage pending shift requests and approvals to ensure timely scheduling decisions.
- Monitor open shifts and proactively identify upcoming coverage risks.
- Partner with Practice Managers and Regional Directors to prioritize critical staffing needs and develop coverage strategies.
- Manage relief veterinarian cancellations, schedule changes, and backfill needs to minimize disruptions to hospital operations.
- Support urgent and last-minute coverage needs while balancing veterinarian availability, hospital needs, and cost considerations.
- Coordinate with approved relief staffing agencies when additional coverage is needed, including managing shift requests, agency communication, scheduling needs, and ensuring agency utilization aligns with company processes and expectations.
- Maintain accurate and up-to-date schedules within Vetcher.
- Assist with new hospital openings, market expansions, and other changing staffing needs.
Relief Veterinarian Communication Engagement
- Serve as a primary scheduling contact for relief veterinarians across the organization.
- Communicate with veterinarians regarding shift opportunities, approvals, cancellations, schedule changes, platform questions, and other scheduling needs.
- Build and maintain positive relationships with relief veterinarians to support long-term engagement and retention.
- Lead proactive re-engagement efforts with inactive or underutilized relief veterinarians to increase participation, strengthen market coverage, and support current and future staffing needs.
- Help connect newly onboarded relief veterinarians with available shift opportunities and support successful first-shift placement.
- Partner with Talent Acquisition to identify markets where additional relief veterinarian recruiting is needed.
- Escalate veterinarian concerns, operational feedback, or recurring scheduling issues to the appropriate leadership team.
Hospital Operations Partnership
- Partner closely with Practice Managers, Regional Directors, Talent Acquisition, and Operations to align on veterinarian staffing needs and priorities.
- Serve as a liaison between relief veterinarians and hospital leadership when scheduling questions or concerns arise.
- Communicate staffing risks, coverage gaps, cancellations, and other scheduling changes that may impact hospital operations.
- Help ensure relief scheduling decisions and expectations are clearly communicated across teams.
- Support hospital teams with Vetcher processes, scheduling expectations, and platform best practices.
- Identify recurring communication or process gaps and escalate opportunities for operational improvement.
Scheduling Platform Process Support
- Support the day-to-day administration and accuracy of the Vetcher scheduling platform.
- Assist relief veterinarians and internal teams with scheduling platform questions and basic troubleshooting.
- Identify system issues and coordinate with internal partners for resolution when needed.
- Maintain accurate veterinarian profiles, scheduling information, and shift records.
- Support the development and implementation of scheduling processes, standard operating procedures, and best practices.
- Help train and educate hospital teams on scheduling workflows and platform expectations.
Reporting Staffing Analysis
- Monitor key scheduling metrics including open shifts, relief coverage, pending requests, cancellations, backfills, veterinarian participation, and other staffing trends.
- Identify markets experiencing low veterinarian engagement or increased coverage risk.
- Track scheduling activity and provide updates on high-priority or difficult-to-staff markets.
- Support analysis of relief veterinarian rates and labor costs to help balance coverage needs with responsible staffing decisions.
- Partner with leadership to identify trends and develop data-driven strategies to improve scheduling performance.
- Maintain accurate scheduling documentation and reporting.
Problem Solving Operational Support
- Proactively identify scheduling challenges and work with internal partners to develop solutions.
- Manage multiple markets, priorities, and time-sensitive staffing needs simultaneously.
- Escalate potential dark days, significant coverage gaps, or other high-risk staffing concerns.
- Help resolve scheduling discrepancies between relief veterinarians, hospitals, and operational teams.
- Adapt quickly to staffing changes, cancellations, hospital needs, and evolving business priorities.
- Support additional scheduling and staffing initiatives as the organization continues to grow.
Skills, Knowledge and Expertise
- Bachelor's degree or equivalent combination of education and relevant work experience.
- Strong organizational, prioritization, and time-management skills.
- Excellent written and verbal communication skills.
- Strong customer service and relationship-building skills.
- Ability to manage multiple markets, schedules, and competing priorities simultaneously.
- Strong problem-solving skills and ability to make decisions in a fast-paced environment.
- Detail-oriented with a high level of accuracy.
- Comfortable working with scheduling platforms, reporting tools, and technology.
- Ability to interpret scheduling data and identify trends or areas of concern.
- Ability to work collaboratively across Talent Acquisition, Operations, Accounts Payable, IT, and hospital leadership teams.
- Comfortable navigating difficult or time-sensitive conversations with professionalism.
- Ability to adapt to changing staffing needs and evolving processes.
- Previous experience in scheduling, staffing, recruiting, workforce management, veterinary medicine, healthcare, or a related field is preferred.
- Experience supporting a multi-location organization is a plus.
Benefits
- Health Care Plan with Medical, Dental, and Vision options.
- 401(k) match.
- Generous paid time off (PTO).
- Six (6) weeks of paid Parental Leave.
- One (1) annual Work/Life Balance Day off.
- Short-term and long-term disability options.
- Supplemental insurance options.
- Discounted veterinary care.
- Hands-on and e-learning opportunities.
- Professional development and career growth opportunities.
Originally posted on Himalayas