持证调色师- Sally Beauty
Licensed Colorist- Sally Beauty
职位名称：持证调色师
**必须持有有效的美容美发执照，才能考虑此职位机会
主要职责
持证调色师是DIY爱好者的信任顾问，通过数字调色咨询指导他们完成整个染发过程。持证调色师无可比拟的专业知识使Sally Beauty品牌成为染发领域的无可争议的领导者，同时提高销售和盈利能力。该职位利用Sally Pro-In-The-Know技能与每位客户建立长期关系，提供专业建议和推荐，确保DIY爱好者有信心实现其染发目标。持证调色师熟悉使用技术，能够根据客户需求进行连接和互动，通过短信和电子邮件跟进，确保100%客户满意度。
主要职责
拓展业务：70%
- 通过数字调色咨询与客户建立联系、互动并激发他们的兴趣，旨在与每位DIY爱好者建立长期关系。
- 倾听并理解每位客户的需求；提供专业产品推荐，创建定制购物车，并确保DIY爱好者在染发旅程的每一步都能成功。
- 为每位客户提供无与伦比的专业知识，提供建议；解决染色问题，确保客户获得积极的结果。
- 展示“构建购物车”技巧，推荐互补产品以进一步提升DIY体验。
- 评估每位客户的技能水平；教授并建议产品和技巧，以确保他们的成功。
- 利用教程展示Sally互动模型，提供咨询书面总结并跟进以确保客户满意度。
- 达到或超越既定指标和染发增长目标。
- 拓展团队和文化：15%
- 了解Sally Beauty的最新动态；展示“我能行”的价值观。
- 在持证调色师团队中分享调色专业知识和销售技巧，以提升整体团队技能。
- 与支持中心合作伙伴沟通新兴趋势、产品问题和客户问题。
- 自我成长：15%
- 完成所有要求的公司和供应商培训项目。
- 寻找内部和外部的学习机会，发展在染发技术知识和销售技能方面的无与伦比的专业能力。
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查看英文原文
Job Title: Licensed Colorist
** MUST HAVE ACTIVE COSMETOLOGY LICENSE TO BE CONSIDERED FOR THIS OPPORTUNITY
Essential Function
The Licensed Colorist is the trusted advisor to the DIY enthusiast providing digital color consultations to guide them through every step of their hair color journey. The unrivaled expertise of the Licensed Colorist elevates the brand of Sally Beauty to be the undisputed leader in hair color, while generating increased sales and profitability. This role builds lasting relationships with each client leveraging Sally Pro-In-The-Know skills, and offering professional advice and recommendations to ensure the DIY enthusiast has the confidence she needs to achieve her hair color goals. The Licensed Colorist is comfortable using technology to meet the client where they are, connecting and engaging digitally, and communicating via text and email to follow up and ensure 100% client satisfaction.
Primary Duties
Grow the Business: 70%
- Connect, engage, and inspire clients through digital color consultations with the intent to build a lasting relationship with each DIY enthusiast.
- Listen and understand each client’s needs; make expert product recommendations, build a customized shopping cart, and ensure the DIY enthusiast is setup for success across every step of their hair color journey.
- Provide unrivaled expertise to each client offering advice; troubleshoot color situations to ensure the client achieves a positive outcome.
- Demonstrate ‘build the basket’ techniques to offer complimentary products that will further enhance the DIY experience.
- Assess the skill level of each client; teach and advise on products and techniques that will ensure their success.
- Demonstrate the Sally Engagement Model utilizing tutorials, provide written summary of the consultation and follow up to ensure client satisfaction.
- Meet or exceed established metrics, color growth goals.
Grow Team and Culture:15%
- Keep abreast of what’s happening at Sally Beauty; demonstrate the CAN DO values.
- Share color expertise and selling techniques across the team of Licensed Colorists to promote overall team skillset.
- Communicate with support center partners on emerging trends, products concerns and client issues.
Grow Yourself: 15%
- Complete all required company and vendor training programs.
- Seek out internal and external learning opportunities to develop unrivaled expertise in all areas of hair color technical knowledge and selling skills.
- Strive for continuous improvement; grow and develop techniques to retain clients and increase sales.
Experience and Skills Required
- High school diploma or equivalent
- Valid Cosmetology Licensed required, with emphasis in Color Theory preferred
- Minimum of 2 years retail, customer service, salon, or one year with Sally Beauty
- Ability to pass a detailed Hair Color Knowledge Check
- Strong professional image and ability to interface positively with clients
- Ability to use technology including, software platforms, Microsoft Office, and digital video conferencing systems, clientelling and digital appointment scheduling tools
- Strong written and verbal communication skills, at all levels within and outside the organization
- Proficient problem-solving skills and ability to correct complex hair color situations
- Ability to attend virtually or travel to meetings and vendor training, as scheduled.
- Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs. Weekend, evening and holiday hours may be required.
- Strong time management and organization skills and the ability to successfully manage multiple projects at once
Nature and Extent of Direct or Indirect Controls Exercised
Project Level High
The amount of discretion or freedom this position has
Interprets and Adapts Guidelines
Working Conditions /Physical Requirements
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc.
This job description is a representation of the duties and responsibilities associated with the position and does not limit the position to only those functions delineated above. The company may add other duties and responsibilities at any time, with or without notice or consultation. This job description does not create a contract and does not alter the employment-at-will relationship between an employee and the company.
All job functions are considered to be essential functions unless otherwise indicated.
Originally posted on Himalayas