Oracle 云 HCM 福利资深顾问 - 客户服务
Oracle Cloud HCM Benefits Principal Consultant - Client Services
职位概述：
高级顾问，客户服务中心在为中大型企业客户提供有影响力的Oracle HCM解决方案方面发挥关键作用。该职位与客户和内部团队合作，了解业务需求，领导战略举措，交付解决方案，并确保成功采用、客户满意度和长期合作关系。
该职位要求对Oracle HCM福利有深入的专业知识，并且熟悉以下任一模块：薪酬、招聘或劳动力薪酬，具备其他HCM模块经验者优先。
如果您热衷于Oracle HCM实施，解决复杂的业务挑战，并帮助组织转型其人力资源技术，我们期待您的加入。
职责：
- 作为中大型客户的首要联系人，保持定期沟通并及时解决问题，以确保高客户满意度。
- 将业务需求转化为Oracle云功能，识别差距，并设计和配置解决方案来弥补这些差距——包括应用设置文档和测试脚本执行。
- 解决功能问题，主动识别长期解决方案，并向客户提供选项、风险和后续影响的建议。
- 将客户实践与验证过的HCM云方法和最佳实践解决方案对齐，然后在内部和客户面前进行领导和展示。
- 在Oracle云领域担任思想领袖，推动创新解决方案、知识转移以及内部培训和协作。
最低和/或优先资格：
教育背景：
· 相关领域的学士学位，如工商管理、市场营销、经济学、金融或工程；MBA或其他高级学位优先。
工作经验：
- 需要5–10年在多客户环境中的托管服务经验。
- 具有3次以上完整的Oracle HCM云实施生命周期经验。
- 在福利模块以及以下任一模块中的专业经验：薪酬、招聘或劳动力薪酬；在专业模块中获得Oracle认证优先。
- 能够理解基本系统设计并将其转化为业务背景。
- 具备独立领导和管理中型客户项目的能力——包括规划、估算和交付，并作为专家支持销售。
- 具有建立长期客户关系、交付复杂解决方案的记录
查看英文原文
JOB SUMMARY:
The Principal Consultant, Client Services plays a key role in delivering impactful Oracle HCM solutions for mid-to-large enterprise clients. This role partners with clients and internal teams to understand business needs, lead strategic initiatives, deliver solutions, and ensure successful adoption, satisfaction, and long-term partnerships.
This position requires deep expertise in Oracle HCM Benefits and one of the following: Payroll, Recruiting, or Workforce Compensation, with experience across additional HCM modules considered a plus.
If you're passionate about Oracle HCM implementations, solving complex business challenges, and helping organizations transform their workforce technology, we'd love to hear from you.
RESPONSIBILITIES:
- Serve as the primary point of contact for mid-to-large clients, maintaining regular communication and resolving issues promptly to ensure high client satisfaction.
- Translate business requirements into Oracle Cloud functionality, identify gaps, and design and configure solutions to close them — including application setup documentation and test script execution.
- Troubleshoot and resolve functionality issues, proactively identifying long-term fixes and advising clients on options, risks, and downstream impacts.
- Align client practices with validated HCM Cloud methods and best-practice solutions, then lead and present findings both internally and to clients.
- Act as a thought leader in the Oracle Cloud space, driving innovative solutions, knowledge transfer, and internal training and collaboration.
MINIMUM AND/OR PREFERRED QUALIFICATIONS:
EDUCATION:
· Bachelor's Degree in a relevant field such as Business Administration, Marketing, Economics, Finance, or Engineering; MBA or other advanced degree preferred.
EXPERIENCE:
- 5–10 years of Managed Services experience in a multi-client environment is required.
- Experience with 3+ full life cycle Oracle HCM Cloud implementations.
- Module-specific experience in Benefits and one of the following: Payroll, Recruiting, or Workforce Compensation; Oracle certification in your modules of expertise preferred.
- Ability to understand fundamental system design and translate it into business context.
- Proven ability to lead and manage mid-size client projects independently — including planning, estimating, and delivery — and to support sales as a subject matter expert.
- Track record of building long-lasting client relationships, delivering complex solutions, and managing multiple clients with shifting priorities.
- Strong written and verbal communication skills, able to engage effectively at both business and technical levels; self-motivated and able to work autonomously and collaboratively within a team.
Originally posted on Himalayas