高级总监，数据科学与分析
Sr Director, Data Science and Analytics
职位描述
我们正在寻找一位运营数据科学总监，负责在两个相关领域——我们的运营核心和财务分析中领导数据科学和应用人工智能。您将与运营和财务领导合作，将复杂的数据转化为智能系统、决策和可衡量的影响——涵盖内部运营效率和关键业务分析。这是一个需要亲力亲为的领导角色：您将设定技术方向，同时也会亲自交付项目。
这个职位有较大的自由度来开展和发明高回报的新项目——唯一的限制是您的创造力。
职责内容
- 负责G&A的数据科学和应用人工智能路线图——包括代理系统、预测、潜在客户评分和决策支持，以提高处理能力、可靠性和单位经济性。构建不仅预测还能行动的代理和AI工作流。
- 领导、招聘和培养一个执行运营和产品相关工作的数据科学和分析团队；制定技术严谨性、评估和生产质量的标准。
- 与运营和产品领导合作，识别高杠杆问题，明确问题，并将其转化为运营决策和发布的AI功能。
- 负责支持整个财务部门（会计、财务规划与分析、定价）的财务分析团队。
- 与数据工程、机器学习工程和平台团队合作，确保这些系统依赖的基础设施、数据质量、编排、工具和规范。
- 向高管利益相关者传达发现和建议，平衡技术深度与业务清晰度。
- 在团队中倡导以人工智能/代理为核心的做事方式——作为亲力亲为的技术领导者（例如Claude Code），并通过发明使团队更快的代理系统。
任职要求
- 8年以上数据科学或应用人工智能/机器学习经验，其中5年以上团队领导和成长经验。
- 管理分析团队的扎实背景。
- 在基于机器学习系统的内部运营决策方面有显著成果（例如预测和潜在客户评分）。
- 扎实的统计学和机器学习基础，以及现代人工智能的深入知识：大语言模型、代理系统、编排（例如工具使用、MCP）、检索以及这些所需评估实践。
- 在分析方面有实际经验——通过深入分析推动决策。
- 精通SQL和Python；熟悉现代数据和AI堆栈（云仓库、dbt、大语言模型/代理部署流程）。
查看英文原文
About the Role
We're seeking a Director of Data Science for Operations to lead data science and applied AI across two connected domains: our operational core and finance analytics. You'll partner with operations and finance leadership to turn complex data into intelligent systems, decisions, and measurable impact—spanning internal operational efficiency and critical business analytics. This is a player-coach leadership role: you'll set technical direction, but also be hands on delivering projects.
This role has significant latitude to work on and invent new high ROI projects- the only limit is your creativity.
What You'll Do
- Own the data science and applied AI roadmap for G&A—agentic systems, forecasting, lead scoring, and decision-support that improve throughput, reliability, and unit economics. Build agents and AI workflows that don't just predict but act.
- Lead, hire, and develop a data science and analytics team executing on operational and product-facing work; set standards for technical rigor, evaluation, and production quality.
- Partner with operations, and product leadership to identify high-leverage problems, frame them, and translate them into operational decisions and shipped AI capabilities.
- Responsible for our finance analytics team that supports all of finance - accounting, FP&A, and pricing.
- Collaborate with data engineering, machine learning engineering, and platform teams on the infrastructure, data quality, orchestration, tooling, and guardrails these systems depend on.
- Communicate findings and recommendations to executive stakeholders, balancing technical depth with business clarity.
- Champion an AI/agent-first way of working within the team—both as a hands-on technical leader (e.g., Claude Code) and by inventing agentic systems that make the team faster.
What You'll Bring
- 8+ years in data science or applied AI/ML, with 5+ years leading and growing teams.
- Strong background managing analytics teams
- Demonstrated track record in influencing internal operational decisions based on ML systems (e.g. forecasts and lead scores).
- Strong foundation in statistics and ML, plus depth in modern AI: LLMs, agentic systems, orchestration (e.g., tool use, MCP), retrieval, and the evaluation practices these require.
- Proven expertise in analytics- driving decisions through deep analysis.
- Fluency in SQL and Python; familiarity with modern data and AI stacks (cloud warehouses, dbt, LLM/agent deployment pipelines).
- Proven ability to partner with non-technical executives and translate ambiguous business problems into tractable work.
- Comfort operating in a fast-moving, data-rich environment where decisions carry real operational and cost consequences.
Nice to Have
· Background in B2B SaaS, marketplaces, logistics, or field operations.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role isZone 1: $319,600 USD - $479,400 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WAZone 2: $298,700 USD - $448,100 USD Applicable for: All other US locations.International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.Originally posted on Himalayas