企业解决方案工程师 - 新加坡
Enterprise Solutions Engineer - Singapore
职位描述
作为解决方案工程师，你将作为一支有进取心的团队的一员，为不断增长的客户群充分发挥我们的语音AI平台的潜力。你的使命是高效地将我们的技术解决方案扩展到众多企业客户，直接或通过改进内部流程并支持销售团队来实现。
作为解决方案工程师，你将：
- 与客户经理战略性合作，提升销售过程中的技术方面。
- 直接与客户和潜在客户的的技术联系人合作，提供定制化支持并设计解决方案。
- 制作有说服力的技术演示，清晰传达我们产品的价值主张。
- 创建技术赋能资源，提高销售团队的效率和技术熟练度。
- 开发自助工具和文档，使客户能够独立实施解决方案。
- 识别常见集成模式或功能的产品化机会，并与我们的产品团队合作将其变为现实
要求
我们寻找在处理客户技术问题方面表现出色并渴望与我们高效扩展的优秀人才。如果你：
- 热爱AI、技术和ElevenLabs产品。
- 喜欢直接与客户合作，迭代解决方案并提供定制化支持。
- 具有识别可标准化和扩展模式的才能。
- 对客户、销售和产品团队有很强的同理心。
- 有扎实的技术背景，能够帮助客户设计我们的解决方案与其现有系统的集成。
- 有与客户合作的经验。如果你只在学生俱乐部或副项目中与客户合作过也没关系，只要你有兴趣在技术层面与他们紧密合作。
- 精通Python，包括对软件开发、软件架构和常见集成模式的深入理解。
- 优秀的沟通能力，能够根据不同的受众调整信息传递方式。
- 多语言：中文/英文
地点
随着我们在新加坡办公室组建团队，我们希望成功候选人能够在新加坡工作。需要定期出差至客户现场。需要英语和中文流利，并深入了解该地区和文化细节。
查看英文原文
ABOUT THE ROLE
As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.
As a Solutions Engineer, you can expect to:
- Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
- Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
- Craft compelling technical demonstrations that clearly communicate our product's value proposition.
- Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.
- Build self-service tools and documentation that empower customers to implement solutions independently.
- Identify opportunities to productise common integration patterns or features, and work with our product teams to make these real!
REQUIREMENTS
We're looking for exceptional individuals who excel at working with customers on technical problems and excited to work with us to scale this efficiently. You'll thrive with us if you:
- Are passionate about AI, technology and ElevenLabs products.
- Enjoy working directly with customers, iterating on solutions and providing tailored support
- Have a talent for identifying patterns that can be standardised and scaled.
- Have strong empathy for customers, sales and product teams.
- Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions
- Experience working with customers. It’s ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity
- Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.
- Excellent communication skills with the ability to adapt messaging to different audiences.
- Multi-lingual: Mandarin/English
LOCATION
As we build out a team in the Singapore office, the successful candidate is preferred to be based within Singapore. Expect regular travel for customer onsites. Fluency in English and Mandarin and a deep understanding of the regional and cultural nuances is required.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.