实施分析师
Implementation Analyst
帮助我们改变世界停车的方式
停车不仅仅是空间的问题——它关乎创造无缝的体验、可持续的解决方案和更智能的城市。在 Flash，我们不仅思考当今的停车挑战；我们正在积极塑造停车与充电的未来。加入我们，共同改变世界的停车方式。
加入我们的 Flash 团队，成为实施分析师！
我们正在寻找一位以客户为中心、具有强烈问题解决能力、天生具备教学能力、能够在快节奏环境中独立工作的实施分析师。你是否有条理且具备良好的人际沟通能力？你是否有强烈的解决问题的愿望，并享受团队合作？这个职位可能正是适合你的。成功的实施分析师还需要具备出色的演示能力，并能够灵活切换并操作多个系统。
实施分析师将是我们客户不断演进的产品线的专家，负责管理客户入职体验，并进行在线和面对面的培训课程。在这个职位上，你将与新客户紧密合作，确保 FLASH 硬件和软件安装的成功实施。这通过理解客户的业务目标和需求、建立良好的关系以及执行 SaaS 软件配置来实现。作为运营团队的一员，你将在推动长期客户成功和展示所有 FLASH 解决方案的价值方面发挥关键作用。
地点：远程
出差：最多 25% 的时间前往 Flash 客户所在地（全国范围内）进行培训和协助操作 Flash 产品；识别新的培训需求；并创建相关内容来满足这些需求。
你将负责：
- 理解并把客户的运营目标和交付成果转化为一个包含成功软件配置的计划
- 记录 SaaS 软件配置，使用标准工具准备并执行测试和数据转换，并遵循既定的流程和指南
- 利用 Google/微软套件、JIRA 和自定义 SaaS 软件评估和处理入职数据
- 协助客户处理入职过程中的技术方面，包括 FLASH/PK 产品的初始配置以满足客户运营需求
- 解决与平台使用和配置相关的客户问题
- 跟踪并维护准确的客户记录
查看英文原文
Help us change the way the world parks
Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks.
Join Our Flash Team as an Implementation Analyst!
We are looking for a customer focused person with a strong sense of problem solving, teacher by nature, independent individual who is comfortable in a fast-paced environment for an Implementation Analyst position. Are you organized and have strong interpersonal skills? Do you have a strong desire to help resolve problems and enjoy working as part of a team? This may be the perfect role for you. A successful Implementation Analyst also possesses strong presentation skills and is comfortable switching gears and operating within multiple systems.
The Implementation Analyst will be the subject matter expert for our client's ever-evolving line of products and manage the onboarding experience while conducting online and in-person training sessions. In this role, you will work closely with our new customers to ensure the successful implementation of FLASH hardware and software installations. This is achieved through understanding customer business goals and objectives, developing strong rapport, and executing SaaS software configuration. You would be a critical player, as a member of the Operations team, in driving long-term customer success and demonstrating the value of all FLASH solutions.
Location: Remote
Travel: Up to 25% to Flash customer locations (nationwide) to train and assist operations on Flash products; identify new training needs; and create content to address them.
What You'll Do:
- Understand and translate customer operational goals and deliverables into a plan with successful software configuration
- Document SaaS software configuration, prepare and execute testing and data conversions using standard tools, and follow established processes and guidelines
- Evaluate and process onboarding data utilizing Google/Microsoft suite, JIRA, and custom SaaS software
- Assist customers in navigating the technical aspects of the onboarding process, including the initial configuration of the FLASH/PK product to meet the customer’s operational needs
- Troubleshoot customer issues pertaining to platform usage and configuration
- Track and maintain accurate client records and hit key onboarding services milestones using Salesforce, Jira, and project management tools
- Work with customers to understand their unique operational needs and advise on solutions and best practices
- Maintain, test, and review existing training materials
- Manage and prioritize a training schedule
- Collaborate with support techs to ensure customer training needs and knowledge gaps are addressed.
What You Bring:
- Ability to work independently at a rapid pace
- Effective and professional communicator
- Critical thinking and proven ability to solve complex problems
- Ability to resolve problems on the spot, calmly, and professionally
- Aptitude for technical applications
- Experience with troubleshooting methodologies
- Customer-first mentality; ability to empathize and build customer relationships
- Strong project management and computer skills
- Experience with general project management software
- Solid technical aptitude with project configuration experience
- Exceptional interpersonal skills
- Strong online and in person presentation skills
- Respect processes and be adaptable to facilitate change
- Strong organizational and analytical skills with keen attention to detail
Qualifications:
- 2+ years of experience in a customer-facing support role required
- 2+ years prior training experience in an external customer capacity required
- High School Diploma or equivalent is required; a bachelor’s degree is a plus
- Spanish bi-lingual is a plus
Salary Range: $68,000.00 - $75,000.00 a year
*Final salary will be determined based on the candidate's skills and experience level.
Competitive Rewards Package includes:
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible work environment
- Opportunities for professional growth and development
Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.