产品支持专员，教育团队（全职，1年合同）
Product Support Specialist, Education Team (Full time, 1-year contract)
加入我们，重新定义世界体验设计的方式。
你好，大家好，您好，你好，你好，你好！
准备好产生有意义的影响了吗？你来对地方了。
感谢您的关注。我们知道找工作可能会花一些时间，您可能希望尽快了解有哪些机会，所以我们直入主题。每个支持Canva的职位都为更大的目标做出贡献。以下是这个合同机会的内容以及我们寻找的人选。
工作地点和方式
这是一个为期12个月的独立承包商机会，您将在一个明确的范围内提供服务，并有灵活的方式来实现您的影响。
适合混合办公方式，这个机会是远程的，面向印度任何地区的候选人，您可以与我们的内部团队和全国的教育合作伙伴协调关键接触点。虽然您将自行管理时间，但预计每周需要投入大约40小时来完成这些服务。
关于团队
我们是印度的Canva教育团队，致力于将创造力、协作和视觉沟通带入全国各地的课堂。我们与各州政府、国家教育机构和大型学校网络合作，使Canva成为一个安全、包容的教学和学习平台——从农村地区到城市学校——始终与印度的优先事项如《国家教育政策2020》、基础学习和数字公平保持一致。AI是我们实现让全世界都能设计这一使命的加速器。我们正在将其作为强大的工具，帮助我们更快前进，激发创意，简化工作并释放创造力。
我们真诚地好奇人们是如何思考和尝试新技术以扩大影响力，因此在面试过程中您可能会谈到这些内容。
您将从事的工作
随着Canva教育业务的持续增长，变化是我们前进的方式。这意味着您提供的服务可能会有所演变，我们会不时与您讨论这些变化。
目前，大多数学校和学校系统在开始使用技术方面比预期更困难——单点登录、域名验证以及连接他们的Google或Microsoft后端可能需要比任何人都希望的更长时间，而州级合作通常同时涉及多个不同的认证路径。您将是让这一切变得顺畅的人。
您将被聘请提供以下服务：
· 为教育机构提供技术支持，包括单点登录、域名验证和连接Google或Microsoft后端
· 协助建立和维护与州政府及教育机构的合作关系
· 提供有关如何优化Canva在教育环境中的使用的建议
· 与内部团队和教育合作伙伴协作，确保项目顺利推进
· 根据需要进行文档编写和知识共享
查看英文原文
Join the team redefining how the world experiences design.
Hey, g'day, namaste, kia ora, 你好, hallo, vítejte!
Ready to make meaningful impact? You're in the right place.
Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Every role supporting Canva contributes to something bigger. Here's what this contract opportunity involves and what we're looking for.
Where and how you can work
This is a 12-month independent contractor opportunity, where you'll provide services within a defined scope, with the flexibility to shape how you deliver your impact.
Designed for a hybrid way of working, this opportunity is remote and open to candidates based anywhere in India, so you can align on key touchpoints with our internal team and our education partners across the country. While it'd be up to you to manage your time, the expected time commitment to deliver these services is approximately 40 hours per week.
About the team
We're the Canva Education team in India, working to bring creativity, collaboration, and visual communication into classrooms across the country. We partner with state governments, national education bodies, and large school networks to make Canva a safe, inclusive platform for teaching and learning — from rural districts to city schools — always aligned with India's priorities like NEP 2020, foundational learning, and digital equity. AI is an accelerant to our mission to empower the world to design. We're embracing it as a powerful tool to help us move faster, spark ideas, streamline work, and unlock creativity.
We're genuinely curious about how people are thinking about and experimenting with new technologies to amplify impact, so you can expect it to come up in conversation during the interview process.
What you'll be working on
As Canva Education continues to grow, change is part of how we move forward. That means the services you'll provide may evolve, and we'd discuss that with you from time to time.
Right now, most schools and school systems find the technical side of getting started harder than it should be — Single Sign-On, domain verification, and connecting their Google or Microsoft backends can take far longer than anyone would like, and State partnerships often run across several different authentication pathways at once. You'll be the person who makes all of that smooth.
You'll be engaged to provide services aimed at:
· Guiding school systems and Education Depts through SSO setup, domain verification, and account provisioning, so teachers and students can get into Canva Education quickly and securely.
· Supporting integration with Google Workspace and Microsoft (Entra ID / Microsoft 365) backends, and troubleshooting authentication, provisioning, and directory-sync issues end to end.
· Acting as the technical point of contact for State partnership rollouts that run across different authentication pathways, making sure each one lands cleanly.
· Diagnosing and resolving onboarding blockers alongside school IT admins, DIETs, and district teams, and escalating product issues to internal Canva teams (Partnerships, Product, Engineering) when needed.
· Creating clear, localized setup guides and self-serve resources so schools can onboard with less hand-holding over time.
· Tracking common support issues and integration patterns, and feeding them back internally to reduce friction at scale.
· Supporting training and enablement for administrators and master trainers on account setup, access management, and everyday troubleshooting.
You're probably a match if
· You've supported SSO, SAML/OAuth, or identity and access setups before, and you can explain how they work to non-technical people without losing them.
· You know your way around Google Workspace and Microsoft 365 / Entra ID administration, including domain verification, provisioning, and directory sync.
· You've spent at least 3 years in technical support, implementation, or solutions roles — ideally supporting schools, government systems, or large organizations.
· You stay calm and methodical when an integration breaks, and you're happy owning a problem until it's genuinely fixed.
· You communicate clearly in English and Hindi, both in writing and on calls.
· You're comfortable juggling multiple school systems, timelines, and stakeholders at once, and you flag risks early with a plan to fix them.
Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!
Please note that interviews are conducted virtually.