客户服务中心经理

THE·TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Our brands and properties group partners with iconic brands and rights holders to turn relevance into revenue through integrated strategy and consulting, creative, live experiences and commercialization. We help clients understand, connect to and inspire global audiences by bringing together brands, properties and talent/creators to build meaningful relationships that drive measurable business outcomes.

Shaped by our belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence. For more information, please visit .

To strengthen our ambitious growth in the German speaking DACH region we are currently looking for a resourceful and tenacious Account Manager to join our team. You will be supporting a high profile new Global client account as part of the international account team, with responsibility for local German market strategy and execution, supporting in the establishment of a new agency unit in market centered around youth and student marketing.
You’ll become part of an entrepreneurial growing team in Germany that helps brands and rights holders make more impactful marketing campaigns and experiences. You’ll act as an advisor and internal collaborator and help to be the driving force behind one of our most exciting client programmes. You’ll support a key client relationship, help to shape strategic and creative direction, and ensure flawless delivery of best-in-class work. This role requires a strong blend of creative curiosity and operational excellence. This is a role for someone who thrives on delivering quality work, values attention to detail, and is energized by both working in fast paced small teams and independently.
Through the THE·TEAM global eco-system, you’ll have the support of expert professionals and the space to grow your expertise. The ideal candidate is comfortable working in a dynamic environment that requires them to toggle between various capabilities and projects, with the ability to collaborate across international teams and adapt to ambiguity and changing client needs.
Responsibilities

• Support, nurture, and grow a significant client relationship

• Understand client business goals, brand strategy, audiences and commercial pressures

• Support the development of annual plans, campaign frameworks, and strategic/creative responses, with the ability to help draft and create compelling presentations in PowerPoint

• Confidently deliver ideas, proposals and strategic recommendations to client stakeholders

• Support KPI setting, measurement frameworks, and robust campaign evaluation

• Manage the end-to-end delivery of campaigns and live events

• Project manage, determining critical milestones and reporting cadence

• Collaborate closely with Creative, Strategy, Production and Operations teams internationally

• Manage partnerships with rights holders, talent, venues and key delivery partners

• Ensure accurate project financial tracking, reporting, scopes of work development

• Maintain a positive and professional relationship with both internal colleagues and external clients

• Support THE·TEAM Global teams on client projects and new business opportunities

• Help position THE·TEAM activation capabilities in market, reinforcing our global leadership

Skills and Attributes

• Fluency in German and English at business competency level is essential

• At least 3+ years’ agency account management experience

• Experience in Social Media, Content and Creator Marketing is highly desirable

• Experience in student marketing and working knowledge of German university set up desirable

• An interest in innovative new technology

• Possess exceptional written and oral communication skills, with a demonstrated ability to craft ideas into PowerPoint and other presentation media to tell a visually compelling story

• Strong Excel skills

• Proven experience influencing clients and supporting complex, multi-stakeholder projects

• Commercially minded

• Multi-task and self-manage to meet deadlines and handle competing priorities

• High level of initiative and ability to work well independently and in a team environment

• Understanding of consumer behaviour, as well as creativity to build client brands effectively

• Open-minded, allowing thorough exploration of all ideas and thought starters

• Thrives in a fast-paced environment and possesses a ‘can do’ attitude continuously

• Focused and strong-minded individual with ambition to help grow the agency

• Superior interpersonal skills, with the ability to create a rapport with clients and colleagues alike, including interfacing with internal THE·TEAM global teams

• Ability to work under pressure and in a fast-paced environment, deliver on tight deadlines and seamlessly adapt to ambiguity and changing needs

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Originally posted on Himalayas