离岸技术支持与API实施专员
Offshore Technical Support & API Implementation Specialist
职位：海外技术支持与API实施专家
地点：南亚
用工类型：全职
级别：中级
薪酬：薪资+奖金+绩效奖金+健康福利
关于Veem
Veem正在改变全球资金流动方式。传统的跨境支付速度慢、成本高且不透明——我们构建了一个平台，使其变得无缝、透明且可扩展。
我们的解决方案结合了全球支付、外汇优化和嵌入式金融工具，帮助各类企业——从中小企业到大型平台——自信地开展和拓展国际业务。
我们采用以合作伙伴为先的方法，与客户紧密合作，挖掘收入机会并推动实际的业务影响。
为什么加入Veem
* 影响力：帮助企业在全球范围内更高效地移动数十亿美元
* 成长：成为快速发展的金融科技和嵌入式金融领域的一部分
* 主人翁意识：有意义地做出贡献并迅速看到成果
* 协作：跨职能与产品、销售和运营团队合作
* 创新：塑造B2B支付的未来
职位概览
中级个人贡献者角色，结合一线技术支持与客户及合作伙伴的API实施。该职位将通过电话、邮件和聊天支持客户，并指导从配置到测试、上线以及上线后稳定化的集成工作。
理想候选人背景
- 3年以上API实施、技术入职、SaaS支持或其他面向客户的工程技术岗位经验。
- 熟练使用REST API、JSON、认证/OAuth、Webhooks、Postman和OpenAPI。
- 能够测试API、检查日志/数据包、隔离根本原因，并清晰地记录复现步骤。
- 能够引导技术和业务利益相关者完成集成。
- 在电话、邮件和实时聊天中具备良好的客户服务责任感。
- 有条理，能够平衡队列覆盖、多个实施项目、文档编写和后续跟进。
- 具备AI经验：能够测试和优化提示、代理或自动化流程并监控质量。
优先背景
- 金融科技、支付、银行、金融服务或其他受监管的环境。
- 支付流程：交易处理、对账、国际支付、KYC、企业验证。API监控、SQL、脚本、开发工具、中间件或自动化平台。
- 与工程团队合作的经验，能够撰写高质量的技术问题报告或实施文档。
最初发布于喜马拉雅山
查看英文原文
Role: Offshore Technical Support & API Implementation Specialist
Location: South Asia
Employment Type: Full-time
Level: Intermediate
Compensation: Salary + Bonus + OTE + Health Benefits
About Veem
Veem is transforming global money movement. Traditional cross-border payments are slow, expensive, and opaque—we’ve built a platform that makes them seamless, transparent, and scalable.
Our solution combines global payments, FX optimization, and embedded financial tools to help businesses—from SMBs to large platforms—operate and grow internationally with confidence.
We take a partner-first approach, working closely with customers to unlock revenue opportunities and drive real business impact.
Why Join Veem
* Impact: Help businesses move billions globally, more efficiently
* Growth: Be part of a fast-scaling fintech and embedded finance space
* Ownership: Contribute meaningfully and see results quickly
* Collaboration: Work cross-functionally across Product, Sales, and Ops
* Innovation: Shape the future of B2B payments
Role snapshot
Intermediate individual-contributor role blending frontline technical support with customer and partner API implementation. The hire will support customers by phone, email, and chat while guiding integrations from configuration through testing, launch, and post-launch stabilization.
Ideal candidate profile
- 3+ years in API implementation, technical onboarding, SaaS support, or another client-facing technical role.
- Hands-on REST APIs, JSON, authentication/OAuth, webhooks, Postman, and OpenAPI.
- Can test APIs, inspect logs/payloads, isolate root causes, and clearly document reproduction steps.
- Comfortable guiding both technical and business stakeholders through an integration.
- Strong customer support ownership across phone, email, and live chat.
- Organized enough to balance queue coverage, multiple implementations, documentation, and follow-ups.
- AI experience: able to test/refine prompts, agents, or automated workflows and monitor quality.
Preferred background
- Fintech, payments, banking, financial services, or another regulated environment.
- Payment workflows: transaction processing, reconciliation, international payments, KYC, business verification. API monitoring, SQL, scripting, developer tools, middleware, or automation platforms.
- Experience partnering with Engineering and writing high-quality technical issue reports or implementation documentation.
Originally posted on Himalayas