人力资源协调员
People Operations Coordinator
关于Melita
Melita是一家人力资源、福利和薪酬外包公司，为美国及海外的中小型企业建立并维护长期合作关系。我们30多年前成立时秉持一个简单原则：通过创新、服务和支撑客户的人力资源、员工福利和薪酬需求，帮助客户取得成功。作为一家注重成果的组织，我们对承诺负责，并庆祝客户的成功。我们以一套共享价值观为指导，所有工作都由这些价值观驱动，我们以高诚信度的方式与客户和合作伙伴建立关系。
关于该职位
这是一个全远程职位。People Operations Coordinator（人事运营协调员）是Melita集团与其客户组织之间的人事联络人。作为值得信赖的合作伙伴和专业人员，该职位在员工整个生命周期内提供全面的人事运营支持——从新客户实施到持续的员工管理，负责代表客户执行入职和离职流程。
理想的候选人具备扎实的人力资源信息系统平台（ADP、Paylocity、Rippling）基础、雇佣合规知识以及客户关系管理能力，并能平衡高接触度的客户服务与可扩展、流程驱动的执行。
主要职责
客户参与与关系管理
- 作为指定客户账户的人事运营联系人。
- 主导并组织定期客户会议，按照结构化议程进行，确保所有未解决的人事运营事项得到处理并跟踪至解决。
- 主动识别人事风险或服务缺口，并及时向上级汇报。
新客户实施
- 与人事运营经理合作，参与新客户人力资源工作流程和沟通计划会议。
- 参与客户实施的所有阶段，确保人事运营准备就绪。
- 开发和定制客户特定的人事模板（如录用通知书、入职检查清单、政策确认书、离职通知等）。
- 监督现有客户I-9文件的收集和整理；协调审计和记录转移至在职员工档案中。
- 协调背景调查的沟通节奏，确保在人事工作流程会议前传达背景调查要求。
员工入职
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About Melita
Melita is an HR, Benefits, and Payroll outsourcing company, serving and building lasting relationships with small and mid-sized employers in the U.S. and abroad. We were founded over 30 years ago on a simple principle: to help our clients succeed by innovating, serving, and supporting their Human Resources, Employee Benefits, and Payroll needs. As a results-driven organization, we hold ourselves accountable for our promises, and we celebrate the successes of our clients. We live by a set of shared values that drive everything we do, and we are known for our high-integrity approach to building relationships with our clients and partners.
About the Role
This is a fully remote position. The People Operations Coordinator serves as HR liaison between Melita Group and its client organizations. Acting as a trusted partner and subject matter expert, this role delivers comprehensive HR operational support across the full employee lifecycle—from new client implementation through ongoing employee administration—responsible for executing onboarding and offboarding functions on behalf of clients.
The ideal candidate brings a strong foundation in HRIS platforms (ADP, Paylocity, Rippling), employment compliance, and client relationship management, and is adept at balancing high-touch client service with scalable, process-driven execution.
Primary Responsibilities
Primary Responsibilities
Client Engagement & Relationship Management
- Serve as the People Operations contact for assigned client accounts.
- Lead and facilitate regularly scheduled client meetings, following structured agendas and ensuring all open HR Ops items are addressed and tracked to resolution.
- Proactively identify HR risks or service gaps and escalate appropriately to leadership.
New Client Implementation
- Partner with the People Operations Manager in new client HR Workflows & Communications planning meetings.
- Participate in all phases of client implementation, ensuring HR operational readiness.
- Develop and customize client-specific HR templates (offer letters, onboarding checklists, policy acknowledgments, termination notices, etc.).
- Oversee the collection and organization of existing client I-9 documentation; coordinate audit and transfer of records to active employee folders.
- Coordinate background check communication cadence, ensuring background check requirements are communicated prior to the HR Workflow meeting.
Employee Onboarding
- Send onboarding communications to client new hires, including welcome emails and new hire orientation (NHO) instructions.
- Enter and/or review new hire records transfer to HRIS, ensuring data accuracy across all required fields.
- Ensure required pre-employment and new hire paperwork (direct deposit forms, tax withholding elections, policy acknowledgments) is collected timely.
- Conduct FLSA assessments to determine exempt/non-exempt status for each new hire.
- Assess visa status for eligibility of tax treaty exemptions (F-1, J-1, M-1, Q-1, Q-2) and coordinate with relevant parties to obtain this information early in the process.
- Monitor and continuously improve the onboarding workflow, including evaluation of NHO software platforms and collaboration with the Benefits team on benefits orientation content.
- Coordinate new hire orientation scheduling and logistics, for client new hires.
- Ensure New-hires receive state-mandated notifications.
- Refresh the New Hire Orientation (NHO) deck annually or upon significant policy/benefit changes.
Employee Offboarding
- Develop and maintain process documentation for all termination types (voluntary and involuntary), leveraging the Melita knowledge base where applicable.
- Partner closely with the client HR team throughout the involuntary termination process; maintaining clear and timely communication at each step.
- Ensure compliant separation documentation is prepared and executed.
- Coordinate final pay information and confirm final paycheck issuance in accordance with applicable state law.
- Confirm benefits termination dates and coordinate any rollover or continuation elections.
- Complete and submit state unemployment insurance separation documentation (e.g., EDD forms).
HR Compliance
- Maintain and update HRIS home pages with current compliance-related information.
- Conduct semi-annual minimum wage audits and recommend corrective actions where applicable.
- Partner with Compliance Specialist to coordinate EEO-1-;VETS 4212, and California Pay Data reporting
Employee & Client Change Management
- Process and/or review employee data changes in ADP and Salesforce, including hire date corrections, manager updates, department transfers, and time & attendance adjustments.
- Remind employees of tax election requirements when relocating to a new state; coordinate updates accordingly.
- Assess and communicate benefits enrollment implications resulting from qualifying life events or employment status changes.
- Manage HR operational updates resulting from client legal company name changes or address changes (holiday schedules, NHO documentation, termination templates, etc.).
Employment Verification & Administrative Support
- Complete employment verification requests (VOEs) accurately and within SLA.
- Complete EDD unemployment claim forms and other state agency inquiries as assigned.
- Maintain organized, audit-ready employee and client records.
Oversight of HR Administrator (HRA) Service Delivery & Data Management
- Serve as the day-to-day liaison and escalation point for HRA staff supporting assigned clients.
- Learn and utilize our advance internal and external cloud-based software systems to support our clients and track work activities. Extensive use of Salesforce for our internal client management as well as a robust HR technology platform utilized by our clients.
- Identify, escalate, and resolve service delivery issues in partnership with leadership.
Qualifications
Required
- Bachelor’s degree in human resources, Business Administration, or a related field (or equivalent experience).
- 3+ years of HR operations, HR generalist, or HR services experience, preferably in a PEO, ASO, or HR outsourcing environment.
- Demonstrated hands-on experience with ADP Workforce Now / Paylocity / Rippling (or equivalent HRIS) for new hire entry, employee changes, and reporting.
- Working knowledge of employment compliance requirements: I-9/E-Verify, FLSA, FMLA, COBRA, EEO-1, and state-specific regulations.
- Strong client-facing communication skills with the ability to facilitate meetings, present data, and manage competing priorities across multiple client accounts.
- Proficiency in Microsoft Office Suite; comfort with HRIS systems.
Preferred
- Experience with Salesforce (SF) or similar CRM used in an HR context.
- PHR, SHRM-CP, or equivalent HR certification.