合作伙伴成功经理（洛杉矶 - 远程）
Partner Success Manager (Los Angeles - Remote)
关于我们
在Tutored by Teachers，我们相信当老师面对学生时，奇迹就会发生。我们得到了GSV、A-Street Ventures和TMV等教育科技领域知名机构的支持，我们的使命是缩小机会差距，需要一位具有战略眼光、数据驱动和结果导向的成员加入我们的参与管理团队。这是一个远程职位，但我们希望你能够支持洛杉矶本地的工作！如果你是一个以客户幸福和成功为动力的人，并且希望加入一个以使命为导向、正在快速发展的公司，那么这个职位非常适合你！
职位描述
作为合作伙伴成功经理，你将：
- 作为战略合作伙伴与学区和学校团队合作，确保项目成功和长期增长
- 主导新客户的入职流程，明确期望、时间表和里程碑
- 管理你的客户群：制定区域计划以支持客户健康状况、续约和扩展机会
- 整合客户反馈，向内部团队和高级管理层提供有意义的见解
- 领导续约和升级工作，根据客户目标和成果识别扩大合作的机会
- 主动识别高风险客户，并与内部团队合作减少流失
- 在内部团队之间建立信任和协作的关系，以满足合作伙伴的需求并提供无缝的客户体验
要求
- 3-5年以上客户成功或客户管理经验
- 具有K-12教育、学区和学校领导经验者优先
- 强大的组织和项目管理能力；能够战略性地进行优先级排序
- 有推动积极客户成功成果的记录：留存率、扩展、减少流失、客户倡导和客户终身价值
- 有解决客户挑战的经验，包括内部和外部
- 愿意每周出差高达40%
- 对TbT缩小机会差距和促进包容性的使命有承诺
福利
我们目前提供以下福利：
- 优秀的医疗保障 - 我们为您和您的家人覆盖某些医疗保险计划的100%费用！
- 401k计划，帮助您为未来储蓄
- 全面的健康福利，包括免费和低成本的心理健康资源和支持服务
- 完全远程的工作环境
- 公司提供的笔记本电脑
- 灵活的带薪休假：我们提供灵活的带薪假期，让员工可以自由安排时间
查看英文原文
About Us
At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong strategic, data-driven, and results-oriented member of our Engagement Management team. This is a remote position, but we are looking for someone who can support Los Angeles locally! If you’re a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you!
The Role
As a Partner Success Manager you will:
- Serve as a strategic partner to district and school teams, ensuring program success and long-term growth
- Lead onboarding for new clients, setting clear expectations, timelines, and milestones
- Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
- Synthesize client feedback to provide meaningful insights to internal teams & senior management
- Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
- Proactively identify at-risk accounts and partner internally to mitigate churn
- Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience
Requirements
- 3-5+ years experience in Customer Success or Account Management
- Experience in K-12 education, district and school leadership preferred
- Strong organizational and project management skills; ability to prioritize strategically
- Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
- Experience navigating and resolving client challenges, both internally and externally
- Willingness to travel up to 40% of work week
- Commitment to TbT’s mission to close the opportunity gap and promote inclusivity
Benefits
We currently offer the following benefits:
- Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family!
- Access to 401k to help save for the future
- Well-rounded wellness benefits including access to free and low cost mental health resources and support services
- Fully remote work environment
- Company-owned laptop
- Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval.
Tutored by Teachers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.
The expected base salary range for this position is $90,000-$110,000.
Originally posted on Himalayas