增长客户成功经理
Growth Customer Success Manager
创新有目标
在 BILL，我们相信赋能推动经济发展的企业。通过用创新工具取代过时的财务流程，我们帮助各类企业——从初创公司到知名品牌——做出更明智的决策并掌控其运营。而我们不止于此：我们正在创造财务自动化的未来，让企业能将更多时间用于重要的事情。
在这里工作意味着你将成为一个以愿景为导向的团队的一员，准备好迎接挑战并打造前沿解决方案。我们重视目标感、动力和好奇心——并在快节奏、不断变化的环境中蓬勃发展。我们以远程办公为主，设有圣何塞、加州和德普勒、犹他州的办公室——在需要的时候也有机会面对面交流。BILL 的员工协作以实现对需要更多时间的企业产生实际影响。
BILL 构建高效团队，我们为每个职位寻找最优秀的人才。我们致力于打造一个促进包容和多元视角的工作环境，重视每个人独特的技能和经验。我们期待听到你的声音——无论是在这个职位还是其他职位，你都可能是我们需要的人。
✨ 让企业拥有更多时间去做重要的事。
在快速发展的金融科技公司中创造影响力
加入 BILL 担任增长型客户成功经理，帮助我们的成长型中小企业客户在应付账款、应收账款以及支出和费用管理方面充分实现我们财务自动化平台的价值。
你将负责一批具有增长潜力的账户，这些账户复杂度适中，需推动产品采用、扩展和订阅续费，并达成月度配额。你将管理每个账户的多个联系人，包括财务主管和会计负责人，独立地优先安排时间并执行任务，无需经理每天指导优先级。
你将主动监控客户健康状况，根据每个客户的业务目标进行高管业务回顾，并通过持续的探索和管道建设积极发现扩展机会。你还将作为 Scaled CSM 团队的非正式资源，分享操作手册知识，并提供对客户情况的见解。
如果你是一位积极主动、注重客户关系的客户成功经理，擅长在问题出现前防止客户流失，并在现有客户群中增长收入，那么这个职位适合你。
职责
- 推动产品采用、扩展/销售和订阅续费
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Innovate with purpose
At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. We're remote-first, with office spaces in San Jose, CA and Draper, UT — and opportunities to connect in person when it counts. BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.
✨ Let’s give businesses more time for what matters.
Make your impact within a rapidly growing Fintech Company
Join BILL as a Growth Customer Success Manager and help our growing SMB customers realize the full value of our financial automation platform across AP, AR, and spend and expense management.
You'll own a book of growth-potential accounts with moderate complexity, driving product adoption, expansion, and subscription renewals against a monthly quota. You'll manage multiple contacts per account, including controllers and accounting leads, independently prioritizing your time and executing without needing manager direction on daily priorities.
You'll proactively monitor customer health, conduct executive business reviews tailored to each customer's goals, and actively uncover expansion opportunities through consistent discovery and pipeline building. You'll also serve as an informal resource for Scaled CSM teammates, sharing playbook knowledge and offering perspective on customer situations.
If you're a proactive, account-ownership-minded CSM who thrives on building strong customer relationships, preventing churn before it surfaces, and growing revenue within an existing book of business, this role is for you.
Responsibilities
- Drive product adoption, expansion/upsell, and subscription renewals of the BILL platform to meet or exceed a monthly quota.
- Proactively monitor customer health, product utilization, and spend trends to catch early signs of churn, address issues before they escalate, and identify expansion opportunities
- Independently prepare and deliver executive business reviews tailored to each customer's goals and health metrics, owning the narrative from start to finish.
- Drive comprehensive adoption across the full AP, AR, and S&E product suite, providing in-depth demonstrations, user training, and best practice guidance to help customers achieve their desired outcomes.
- Actively uncover and drive cross-sell, subscription upsell, and transaction revenue growth opportunities through consistent discovery and pipeline building
We'd love to chat if you have
- 3+ years in customer-facing, revenue-owning SaaS roles (such as Customer Success Manager or Account Manager), with a track record of meeting or exceeding quota.
- Experience managing and retaining SMB or growth-segment accounts, including responsibility for renewals and identifying expansion opportunities.
- Demonstrated ability to independently prioritize a book of business, knowing which accounts need high-touch vs. low-touch and to manage accounts where the decision maker and day-to-day user are different contacts.
- Proven track record of proactively monitoring customer health and addressing churn risks before they become formal issues.
- Strong communication and presentation skills, with the ability to present effectively to controllers and accounting/finance leaders and to explain complex product concepts in clear, business-friendly language.
This role is eligible to participate in BILL’s sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
The On Target Earnings (OTE) range noted below are remote based roles in the specific geographic zone
Zone 1: San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County
$114,800—$137,800 USD
Zone 2: CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts
$103,300—$124,000 USD
Zone 3: Utah (includes Utah office), Dallas TX, Houston TX, Florida, North Carolina, Illinois, Colorado, Arizona, Georgia, Oregon, Pennsylvania
$97,600—$117,100 USD
What’s in it for you?
Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.
BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact . To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification.
Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.
Originally posted on Himalayas