市场运营专员
Specialist, Market Operations
准备好开展职业生涯中最有影响力的工作了吗？在 Coinbase，我们对提升经济自由的使命毫不妥协。标准很高，环境紧张，而我们正是喜欢这样的氛围。这里不是安于现状的地方，而是让你突破自我认知极限的地方。如果你准备与那些不愿满足于“足够好”的人一起打造金融的未来，你就在正确的地方。Coinbase 是以远程优先的公司，但并非完全远程。你将每季度参加一次高强度的线下工作会，称为“冲刺”（surges）。了解更多关于在 Coinbase 工作的信息。
作为市场运营专家，你将为两个交易所提供一线运营支持：Coinbase 衍生品交易所（CDE）和 Deribit。这个团队全天候运行，确保交易、清算和连接系统对客户和内部利益相关者保持健康。你将实时解决各种问题，协调跨职能团队解决复杂问题，并执行部署测试以保护生产环境。
你将负责：
- 负责 CDE 和 Deribit 上电子交易、清算系统和交易所应用的实时功能和技术支持。
- 调查并解决与交易所功能、市场事件、连接性、产品日程和业务技术相关的客户咨询。
- 为与交易所运营相关的内外部调查提供一线支持，包括错误交易分析和解决。
- 与产品和开发团队协作，推出新产品，实施平台更新，并在预生产环境中执行部署测试。
- 支持两个交易所客户的持续运营赋能，包括在 CDE 上列出的预测市场和事件合约。
- 识别、记录并建议符合业务目标和平台增长的运营流程改进。
所需技能和经验：
- 信息系统的学士/硕士学位，或经济学、金融学或技术领域的学士/硕士学位，有1年以上金融市场的操作经验或技术操作岗位经验。
- 在上市期货或期权方面具备明显的产品和运营知识，包括在错误交易分析和解决方面的实际经验。
- 具备诊断和向技术及非技术人员阐述复杂技术问题和解决方案的能力。
- 有多渠道支持经验（电话、电子邮件等）
查看英文原文
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Specialist, Market Operations, you'll provide frontline operational support across two exchanges: the Coinbase Derivatives Exchange (CDE) and Deribit. This team runs 24/7, keeping trading, clearing, and connectivity systems healthy for clients and internal stakeholders. You'll troubleshoot issues in real time, coordinate cross-functional resolution for complex problems, and execute deployment testing to protect production environments.
What you'll do:
- Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and Deribit.
- Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
- Provide front-line support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
- Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
- Support onboarding and ongoing operational enablement of clients and vendors across both exchanges, including prediction markets and event contracts listed on CDE.
- Identify, document, and recommend operational process improvements aligned with business objectives and platform growth.
Required Skills and Experience:
- BA/BS in Information Systems, Economics, Finance, or a technical field, with 1+ years of experience in financial markets operations or a technical operations role.
- Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution.
- Proven ability to diagnose and articulate complex technical problems and solutions to both technical and non-technical audiences.
- Experience delivering multi-channel support (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions.
- Familiarity with prediction markets, event contracts, FIX protocol, network protocols, SQL, or CRM tools such as Salesforce and JIRA is a plus.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
#LI-Remote
P77935
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
Annual base salary range (excluding equity and bonus):
$117,420—$123,600 SGD
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.