经理支持
Manager Support
如果你正在寻找一份有意义的职业，希望与充满激情的人一起工作，重新思考现有问题并不断追求最佳解决方案，那么你来对地方了。我们开发未来技术，不断改进供应链。
我们是供应链软件解决方案的领导者，帮助组织优化运营、降低成本并提高效率。
日常的工作内容包括：
- 在组织内部充当客户的声音，倡导他们的支持/技术需求和关注点。
- 管理团队的案例队列，确保IT支持团队及时正确地处理案例。
- 作为支持代理无法独立解决的复杂客户技术问题的升级点。
- 管理升级事项，并根据需要向服务交付组织（SDO）领导和经理报告。
- 监督团队表现，提供定期反馈，并进行绩效评估以确保个人和团队的成功。
- 持续寻找改进支持流程和工作流的方法，以提升客户满意度和效率。
- 鼓励团队成员之间的知识共享，以提高集体专业水平。
- 定期进行团队能力检查，确保当前和未来的增长有计划，并从文档、流程改进、工具使用和资源配置的角度明确所需内容。
- 识别支持团队和/或特定客户账户中的风险和缺口，并向SDO领导和/或经理适当报告。
- 协助制定与运营或支持相关倡议相关的解决方案和/或行动计划。
你将为团队带来的：
- 5年以上IT客户服务管理经验
- 学士学位，计算机科学、信息管理（MIS）或同等学历
- 强大的客户IT服务技能和多任务处理能力
- 强大的分析、沟通和解决问题的能力
- 英语流利
优先条件：
- 对物流/运输管理软件有深入了解
- 了解云基础设施和服务（AWS、Azure、Oracle Cloud Infrastructure (OCI)、Google等）
- 有持续改进和团队建设的承诺
为什么加入我们？
在Infios，我们不仅仅寻找员工；我们寻找创新、成长和使命的合作伙伴。无论你处于哪个阶段，我们都会与你携手共创你需要的未来。
查看英文原文
If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.
We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.
What a day in the life looks like:
- Acts as the voice of the customer within the organization, advocating for their support/technical needs and concerns.
- Manage team's case queue and ensure the IT Support team is properly handling cases in a timely manner
- Act as point of escalation for challenging customer technical issues that the support agents cannot resolve independently
- Manage escalations and properly report to Service Delivery Organization (SDO) leadership and managers as appropriate
- Monitor team performance, provide regular feedback, and conduct performance evaluations to ensure individual and team success.
- Continuously seeking ways to improve support processes and workflows to enhance customer satisfaction and efficiency.
- Encourage knowledge sharing among team members to increase collective expertise.
- Conducts regular team capacity checks to ensure current and future growth is planned for and outlines what is needed from documentation, enhanced process, better tool usage, and resource adjustment perspective
- Identifies risks and gaps within the support team and/or specific client accounts and reports appropriately to SDO leadership and/or manager
- Helps formulate solution and/or action plans related to operational or support related initiatives
What you bring to the team:
- 5+ years of IT Customer Support Management
- BS/BA, Computer Science, MIS, or equivalent degree
- Strong customer IT service skills and ability to multi-task
- Strong analytical, communication, and problem-solving skills
- Fluency in English
Preferred Qualifications:
- Strong knowledge of Logistics/Transportation Management Software
- Knowledge of cloud infrastructure and services (AWS, Azure, Oracle Cloud Infrastructure (OCI), Google, etc.)
- Demonstrated commitment to continuous improvement and team building
Why join us?
At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.
We believe the future is better when supply chains work better.
We are an equal-opportunity employer and committed to inclusion in the workplace.
At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.
All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you requireassistance or accommodation due to a disability during the recruiting process, please let us know at
: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.
Originally posted on Himalayas