远程工作雷达

客户成功经理

Customer Success Manager

市场运营未标注地域
公司Xsolla
薪资未公开
工作地点Russia
地域资格未标注地域
时区要求无特别要求
用工类型Full time
发布时间未知
数据来源Lever
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我们正在寻找一位高度积极、具有战略眼光的客户成功经理加入我们的团队。在此职位中，您将负责高价值客户的组合，确保他们的满意度、增长和长期留存。作为值得信赖的顾问，您将是客户与内部团队之间的主要联系人，推动产品采用、识别新的业务机会，并确保客户需求的顺利执行。

主要职责

  • 建立并培养与主要客户的战略性关系，确保满意度、留存率和增长。
  • 通过深入的调研和定期沟通了解客户的目标和业务需求，确保我们的解决方案与其目标一致。
  • 提出新产品、功能和解决方案，以提升客户价值并支持其持续成功。
  • 作为客户的声音，与产品、销售和支持团队进行协调，确保客户请求得到及时准确的处理。
  • 负责客户交付物的执行，确保内部相关方保持一致并承担责任。
  • 以专业的方式解决问题和管理升级，保护关系的完整性。
  • 定期进行业务回顾，评估客户健康状况，审查目标进展，并收集可操作的反馈。
  • 识别并支持交叉销售和扩展机会，通过长期关系发展促进收入增长。
  • 跟踪和分析客户成功指标，生成可操作的见解，并在高级别上报告客户表现。

任职要求

  • 1-2年客户成功、客户管理或相关客户面向岗位的实战经验
  • 具备建立关系和影响各层级内外部利益相关者的能力。
  • 优秀的沟通、演示和解决问题的能力。
  • 英语口语能力——熟练/高级；必须能够与全球客户和内部团队清晰专业地交流。
  • 能够与产品、工程和销售团队跨职能协作。
  • 数据驱动的思维，有分析指标并将其转化为业务成果的经验。
  • 积极主动、注重细节、高度组织化，具有强烈的主人翁意识和责任感。
  • 有游戏、SaaS、金融科技等行业经验者优先。

加入我们的好处

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查看英文原文

We are looking for a highly motivated and strategic Customer Success Manager to join our team. In this role, you will manage a portfolio of high-value clients, ensuring their satisfaction, growth, and long-term retention. Acting as a trusted advisor, you’ll be the key point of contact between our customers and internal teams, driving product adoption, identifying new business opportunities, and ensuring seamless execution of customer needs.

Key Responsibilities

  • Build and nurture strategic relationships with a portfolio of major clients to ensure satisfaction, retention, and growth.
  • Understand customer goals and business needs through in-depth discovery and regular communication, ensuring our solutions align with their objectives.
  • Propose new products, features, and solutions to drive customer value and support their ongoing success.
  • Act as the voice of the customer internally, liaising with product, sales, and support teams to ensure timely and accurate delivery of customer requests.
  • Own the execution of customer deliverables, ensuring internal stakeholders are aligned and accountable.
  • Resolve issues and manage escalations with professionalism, protecting the integrity of the relationship.
  • Conduct regular Business Reviews to assess customer health, review progress toward objectives, and gather actionable feedback.
  • Identify and support upsell and expansion opportunities, contributing to revenue growth through long-term relationship development.
  • Track and analyze customer success metrics to generate actionable insights and report on customer performance at a senior level.

Qualifications

  • Proven 1-2 years of experience in Customer Success, Account Management, or related client-facing roles
  • Strong ability to build relationships and influence stakeholders at all levels, both externally and internally.
  • Excellent communication, presentation, and problem-solving skills.
  • English speaking skills – Proficiency / Advanced; must be able to communicate clearly and professionally with global clients and internal teams.
  • Comfortable working cross-functionally with product, engineering, and sales teams.
  • Data-driven mindset with experience in analyzing metrics and translating them into business outcomes.
  • Proactive, detail-oriented, and highly organized with a strong sense of ownership and accountability.
  • Experience in industry, e.g., gaming, SaaS, fintech is a plus.

Why Join Us

  • Opportunity to work with top-tier clients and make a measurable impact.
  • A dynamic, collaborative team culture that values innovation and initiative.
  • Continuous learning and growth opportunities within a global organization.
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