收入运营分析师
Revenue Operations Analyst
ABOUT SENTRY
软件驱动世界，速度比以往任何时候都更快。Sentry 帮助开发者在用户发现之前修复错误和性能问题，这样团队就可以减少灭火时间，更多地专注于构建。
被 20 万+ 组织信赖，Sentry 是当今应用监控的标准，我们的团队正在打造其 AI 原生的未来。
ABOUT THE ROLE
Sentry 的收入运营团队围绕三个支柱——分析、市场进入技术以及交易桌——展开工作，我们正在招聘一位收入运营经理，该职位将在所有三个领域中工作。这不是一个坐在销售流程末尾等待交易进入你队列的角色。我们希望找到一个对交易为何以特定方式构建充满好奇的人，能比其他人更早发现低效之处，并将我们的 CPQ 和 Salesforce 环境视为一个需要改进的系统，而不仅仅是运行它。
你大约一半的时间将用于交易桌管理，另一半则用于更广泛的收入运营领域——流程设计、系统和工具、报告与洞察，以及保持销售、财务和营销使用相同剧本的跨职能项目。在这两个方面，你的职责是相同的：减少摩擦，自动化常规任务，并让更多的工作实现自助服务。
这个职位是一个成长为深度运营者和系统思考者的机遇。如果你是一个擅长在混乱中带来秩序的人，对消除本不该存在的手动步骤感到兴奋，这就是你的工作。
IN THIS ROLE YOU WILL
- 负责交易桌——全流程处理交易，包括报价创建、折扣审核、订单表单生成和审批路由——尽量减少升级并加快处理速度。
- 成为我们 CPQ 系统和 Salesforce 集成的专家——不仅是作为用户，更是作为推动变更的关键声音。记录痛点，提出解决方案，并与我们的市场进入技术团队合作推动改进。
- 协助设计和实施自助服务防护措施和自动化，减少需要人工交易桌干预的交易数量，朝着一个未来迈进，使销售代表可以完全自主处理标准交易。
- 构建和维护交易桌操作手册、审批矩阵和流程文档，以实现一致性并减少重复审核。
- 支持定价更新，确保 CPQ 中的更改准确且及时反映，并在它们成为问题之前标记下游影响。
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ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE
Sentry's Revenue Operations team is built around three pillars — Analytics, GTM Technology, and Deal Desk — and we're hiring a Revenue Operations Manager who will work across all three. This isn't a role where you sit at the end of the sales process waiting for deals to land in your queue. We want someone who is curious about why deals are structured the way they are, who spots inefficiencies before anyone else does, and who sees our CPQ and Salesforce environment as a system to be improved, not just operated.
Roughly half your time will be deal desk ownership while the other half is the broader rev ops surface area — process design, systems and tooling, reporting and insights, and the cross-functional projects that keep sales, finance, and marketing running off the same playbook. Across both, your mandate is the same: reduce friction, automate the routine, and make more of the work self-service for reps.
This role is an opportunity to grow into a deep operator and systems thinker. If you're someone who thrives on bringing order to chaos, who gets excited about eliminating the manual step that shouldn't exist in the first place, this is the job.
IN THIS ROLE YOU WILL
- Own Deal Desk - end-to-end processing of deals — including quote creation, discount review, order form generation, and approval routing — with minimal escalation and fast turnaround.
- Become an expert in our CPQ system and Salesforce integration– not just as a user, but as a critical voice for what should change. Document pain points, propose solutions, and work alongside our GTM Tech team to drive improvements.
- Help design and implement self-service guardrails and automation that reduce the volume of deals requiring manual Deal Desk intervention, working toward a future where reps can handle standard deals entirely on their own.
- Build and maintain deal desk playbooks, approval matrices, and process documentation that create consistency and reduce re-review.
- Support pricing updates by ensuring that changes are reflected accurately and promptly in CPQ, and flagging downstream impacts before they become problems for sales.
- Identify patterns across deal data — approval rates, exception types, deal velocity — and surface insights that inform policy and pricing decisions.
YOU'LL LOVE THIS JOB IF YOU
- Get frustrated by manual work that could be automated, and do something about it.
- Can hold your own in a conversation with a sales rep pushing for a discount and with a systems engineer asking why a workflow is configured a certain way.
- Like operating with autonomy while staying tightly coordinated with a small team.
- Enjoy making things simple — the kind of simple that takes real work to build.
- Believe that a good deal desk shouldn't be a bottleneck; it should make deals go faster.
- Are energized by a company that is actively re-imagining processes as GTM technology is being re-invented. You want to be part of shaping what comes next, not just inheriting the status quo.
QUALIFICATIONS
- 5+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a closely related function at a B2B SaaS company.
- Hands-on experience with CPQ tools (Dealhub, Salesforce CPQ, MonetizeNow or similar) and a clear understanding of how quoting logic, product catalogs, and approval workflows are configured.
- Comfortable in Salesforce; you know your way around objects, fields, and reports, and you can have a productive conversation with a Salesforce admin about what needs to change.
- Experience handling the full deal lifecycle: quoting, redlines, order forms, and booking.
- Strong analytical instincts, you can build a model or a report to answer a question, and you know which questions are worth asking.
- A demonstrated habit of improving the processes you inherit, not just executing them.
- Experience using AI tooling (Copilot, ChatGPT, or purpose-built RevOps tools) to accelerate deal review, summarization, or exception routing.
NICE TO HAVE
- Familiarity with SaaS pricing models including usage-based, ramped, or multi-product structures.
- Experience supporting both new business and renewal motions with an understanding of why clean separation of roles matters.
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.