客户支持与营养专员（德语）
Customer Support & Nutrition Specialist (German)
关于公司
我们的客户是一家开创性的膳食补充剂公司，致力于促进长寿和健康。除了来自瑞士研发部门的创新补充剂，公司正在扩展到数字健康领域，开发个性化的指导和生活方式管理解决方案。加入他们，共同塑造新兴的长寿领域，促进更健康、更长寿的生活。
作为客户支持与营养专家，你将在提供基于证据的营养咨询和客户支持方面发挥关键作用。
该职位为远程办公，可在±2 GMT范围内任何地点工作。德语和英语是必须掌握的语言。
你将负责的工作
- 客户服务：你是客户在营养方面的首要联系人，通过电子邮件、聊天、社交媒体和电话回应他们的咨询——始终保持友好、以解决问题为导向并具备专业知识。
- 基于证据的咨询：你利用营养科学的专业知识，为营养、补充剂和长寿提供可靠建议。
- 内容创作与审核：你协助创建和质量保障内容，如常见问题页面、新闻通讯和服务文章——目标是以清晰且吸引人的方式传达知识。
- 反馈与洞察：你系统地收集客户反馈，识别查询中的模式或趋势，并提出改进客户产品、流程和服务的建议。
- 知识管理：你维护并进一步开发内部和外部的知识库，为客户提供高效可靠的信息，也为同事提供支持。
- 跨职能协作：你与其他团队（例如科学团队、产品开发、市场部）以及价值链上的外部合作伙伴紧密合作，全面优化服务体验。
- 要求
- 营养科学、生态营养学或相关领域的完整学位
- 至少1年营养领域的专业经验
- 德语和英语水平优秀，书面和口语均需熟练
- 有客户服务、支持或客户沟通经验者优先考虑
- 强大的沟通能力、同理心，以及与客户互动的热情
- 工作风格有条理且自主
- 熟练使用数字工具（例如客服系统、CRM、Google套件）
- 其他语言技能如意大利语和法语是加分项。
- 福利
- 作为我们客户团队的一员，
查看英文原文
About the company
Our client is a pioneering dietary supplement company committed to promoting longevity and wellbeing. Beyond their innovative supplements from their Swiss R&D, the company is expanding their reach into the digital health landscape, developing personalised coaching and lifestyle management solutions. Join them to shape the emerging longevity space, fostering healthier, longer lives.
As Customer Support & Nutrition Specialist you will play a key role in providing evidence-based nutritional counseling and customer support.
This role is remote and can be based anywhere within +/- 2 GMT. German and English language is a must.
What you will be doing
- Customer Service with Substance: You are the first nutrition-related point of contact for the customers and respond to their inquiries via email, chat, social media, and phone – always friendly, solution-oriented, and knowledgeable.
- Evidence-Based Counseling: You use your expertise in nutrition science to provide sound advice on nutrition, supplementation, and longevity.
- Content Creation & Review: You support the creation and quality assurance of content such as FAQ pages, newsletters, and service articles – with the goal of communicating knowledge in a clear and engaging way.
- Feedback & Insights: You systematically gather customer feedback, identify patterns or trends in inquiries, and derive suggestions for improving our client's products, processes, and services.
- Knowledge Management: You maintain and further develop our internal and external knowledge bases to provide both customers and colleagues with efficient and reliable information.
- Cross-Functional Collaboration: You work closely with other teams (e.g., Science Team, Product Development, Marketing) and external partners along the value chain to holistically optimize the service experience.
Requirements
- Completed degree in nutrition science, ecotrophology, or a related field
- Min 1 year of professional experience in the field of nutrition.
- Very good German and good English skills are a must, both written and spoken
- Ideally some experience in customer service, support, or customer communication
- Strong communication skills, empathy, and enthusiasm for engaging with customers
- Structured and self-reliant working style
- Confident in using digital tools (e.g., helpdesk systems, CRM, Google Suite)
- Other language skills such as Italian and French are a plus.
Benefits
As a member of our client's team, you'll enjoy:
- Working at a well-funded, early-stage startup in the longevity industry.
- Being part of a dynamic, high-performing, and fun team.
- A high degree of personal responsibility, creative freedom, and opportunities.
- Collaborating with the brightest researchers in the longevity field and with successful and renowned serial entrepreneurs.
- Fully remote opportunities with home office/coworking support.
- A strong team culture with regular team events and off-sites.
- Join us as we shape the emerging longevity space, fostering healthier, longer lives!
Company perks and benefits
🗺️ Strong team culture with regular team events and off-sites
🍹 Unlimited holidays and flexible working hours.
💻 Latest MacBook Air
🏡 Remote Office Upgrade budget
🎓Education allowance and accelerated growth paths.
🎁 Complimentary company's products and discounts for family & friends.
Originally posted on Himalayas