技术系统项目负责人，用户运营
Technical Systems Program Manager, User Operations
关于团队
用户运营团队（支持）是确保客户在使用我们产品时获得卓越体验的核心。我们解决复杂问题，提供技术指导，并帮助客户最大化从部署我们的产品中获得的价值和采用率。我们与销售、技术成功、产品、工程等团队紧密合作，以大规模地为客户提供最佳体验。OpenAI的客户来自各种不同的背景和成熟度，从早期初创公司到成熟的全球企业。
关于职位
OpenAI的前端正在演变为一个由AI原生工作流程、增强的客户智能和日益互联的系统驱动的信号驱动型、数据协调引擎。我们需要一名技术系统项目经理来帮助推动这些系统在Salesforce及相邻平台上的战略、对齐、优先级和执行。
该职位将与工程、收入运营、数据和企业平台团队密切合作，实现可扩展的CRM工作流程。理想的候选人具备强大的技术熟练度、运营系统思维和利益相关者领导能力，能够在高度跨职能的环境中推动执行。
该职位位于加利福尼亚州旧金山，团队实行混合办公时间表（周一至周三在办公室）。如需，我们将提供搬迁协助。
在此职位上，您将：
- 负责并推动支持部门的CRM系统计划
- 与高级业务利益相关者和工程团队合作，识别操作痛点，定义可扩展的解决方案，评估技术权衡，并在Salesforce及相邻平台上执行
- 协调跨职能的利益相关者，包括收入运营、支持交付、风险、工程、数据、法律和企业平台团队，同时推动优先级和执行
- 通过与跨职能团队合作，定义并构建可扩展的自动化、编排、代理工作流以及人机协作流程，以实现AI原生的工作流
您可能在这个职位上表现出色，如果您具备：
- 在项目管理、技术项目管理或相关角色中，有8年以上推动高影响力技术项目的经验
- 对支持用户运营或支持组织的CRM工作流和客户系统有深入理解
- 在CRM系统方面有工作经验
查看英文原文
ABOUT THE TEAM
The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.
ABOUT THE ROLE
OpenAI’s top-of-funnel is evolving into a signal-driven, data-orchestrated engine powered by AI-native workflows, enriched customer intelligence, and increasingly interconnected systems. We are looking for a Technical Systems Program Manager to help drive the strategy, alignment, prioritization, and execution of these systems across Salesforce and adjacent platforms.
This role will partner closely with Engineering, Revenue Operations, Data, and Enterprise Platform teams to operationalize scalable CRM workflows. The ideal candidate combines strong technical fluency, operational systems thinking, and stakeholder leadership with the ability to drive execution across highly cross-functional environments.
This role is based in San Francisco, CA, and the team works a hybrid schedule (Monday - Wednesday in office). We will offer relocation assistance if needed.
IN THIS ROLE, YOU WILL:
- Own and drive CRM systems initiatives across support
- Partner with senior business stakeholders and engineering teams to identify operational pain points, define scalable solutions, evaluate technical tradeoffs, and execute across Salesforce and adjacent platforms
- Align cross-functional stakeholders including Revenue Operations, Support Delivery, Risk, Engineering, Data, Legal, and Enterprise Platform teams while driving prioritization and execution
- Help operationalize AI-native workflows by defining and building scalable automation, orchestration, agentic workflows, and human-in-the-loop processes in partnership with cross-functional teams
YOU MIGHT THRIVE IN THIS ROLE IF YOU HAVE:
- You have 8+ years of experience driving high-impact technical programs in a program management, technical program management or adjacent role
- Strong understanding of CRM workflows customer systems supporting user operations or support organizations
- Experience working across CRM systems, routing engines, and adjacent systems
- Proven ability to drive complex cross-functional initiatives from discovery and stakeholder alignment through execution and operationalization
- Strong technical fluency across APIs, integrations, event-driven architectures, enterprise SaaS ecosystems, and Salesforce platform capabilities
- Experience partnering closely with Engineering, Revenue Operations, Security, and Enterprise Platform teams
- Experience operating within SOX/SOC2-controlled environments with strong understanding of SDLC, QA, release management, and operational governance
- Strong written and verbal communication skills with the ability to clearly communicate priorities, tradeoffs, risks, and execution plans
NICE TO HAVE
- Ability to independently reason through technical system design, integration dependencies, and operational tradeoffs alongside engineering teams
- Experience working within AI-native, high-growth, or highly ambiguous operating environments
- Exposure to global support operations
- Ability to operate scrappily and iteratively while maintaining a strong bias toward scalability, governance, and long-term maintainability
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.
OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.