双语（英语/西班牙语）客户支持代表，兼职
Bilingual (English/Spanish) Customer Support Rep, Part-Time
Etix 是一家国际性的基于网络的票务提供商，在 40 多个国家提供娱乐、体育、集市和现场活动的票务服务，每年处理超过 5000 万张票。作为北美最大的独立票务公司，我们为 4500 多个场馆提供灵活的票务、整合营销和电子商务解决方案，并已为客户提供超过 25 年的服务。了解更多请访问 。
作为双语客户支持代表，您将通过电话和电子邮件协助北美的活动参与者。这个职位属于快节奏的呼叫中心环境，每周 7 天运营，没有夜班。您将帮助客户处理票务购买、现有订单和一般支持问题，同时获得现场活动票务行业的实战经验。
该职位提供灵活的工作时间、每月奖金机会、支持性的团队文化以及组织内的成长机会。
主要职责
- 通过电话和电子邮件为 Etix 观众提供及时、专业的支持。
- 协助客户进行票务购买、订单问题和一般活动相关咨询。
- 及时准确地记录并解决客户问题。
- 在远程环境中处理大量电话和电脑工作。
- 在远程工作时保持安静、专业的办公环境和可靠的互联网连接。
资格要求
- 需要至少 6 个月的呼叫中心工作经验。
- 必须能流利使用西班牙语。
- 需要高中毕业或同等学历。
- 具备良好的书面和口头沟通能力。
- 能够与同事建立积极的工作关系。
- 具备较强的计算机技能，能够快速学习新系统。
- 能够适应、优先处理任务，并在快节奏的环境中有效工作。
- 每周至少可工作 20 小时。
- 能够在周末和偶尔的节假日工作。
优先条件
- 有远程工作经验。
- 熟悉 Google Workspace、Slack、Zoom 和 CRM 平台。
其他要求
- Etix 将提供所需设备。
- 候选人必须拥有专用的高速互联网连接和安静的工作环境。
- 候选人必须居住在以下州之一：AL、AZ、CO、FL、GA、IL、KS、KY、LA、MI、MN、MS、MO、NV、NC、OH、OK、OR、SC、TN、TX、VA。
- 排班时间
- 电话班次安排在东部时间，具体时间为：
- 周一至周五：上午 9:00 至晚上 9:00
- 周六和周日：上午 10:00 至下午 6:00
查看英文原文
Etix is an international, web-based ticketing provider serving entertainment, sports, fairs, and live events across 40+ countries and processing over 50 million tickets annually. As the largest independent ticketing company in North America, we support 4,500+ venues with flexible ticketing, integrated marketing, and e-commerce solutions, and have served customers for over 25 years. Learn more at .
As a Bilingual Customer Support Representative, you will assist event attendees across North America by phone and email. This role is part of a fast-paced call center environment that operates 7 days a week with no overnight shifts. You will help customers with ticket purchases, existing orders, and general support questions while gaining hands-on experience in the live event ticketing industry.
This position offers flexible scheduling, monthly bonus opportunities, a supportive team culture, and opportunities for growth within the organization.
Key Responsibilities
- Provide prompt, professional support to Etix patrons by phone and email.
- Assist customers with ticket purchases, order issues, and general event-related inquiries.
- Accurately document and resolve customer issues in a timely manner.
- Manage a high volume of phone and computer-based work in a remote environment.
- Maintain a quiet, professional workspace and reliable internet connection while working remotely.
Qualifications
- Minimum 6 months of call center experience required.
- Bilingual in Spanish required.
- High school diploma or equivalent required.
- Strong written and verbal communication skills.
- Ability to build positive working relationships with teammates.
- Strong computer skills and the ability to learn new systems quickly.
- Ability to adapt, prioritize, and work effectively in a fast-paced environment.
- Availability to work at least 20 hours per week.
- Flexibility to work weekends and occasional holidays.
Preferred Qualifications
- Previous remote work experience.
- Familiarity with Google Workspace, Slack, Zoom, and CRM platforms.
Additional Requirements
- Equipment will be provided by Etix.
- Candidates must have a dedicated high-speed internet connection and a quiet working environment.
- Candidates must reside in one of the following states: AL, AZ, CO, FL, GA, IL, KS, KY, LA, MI, MN, MS, MO, NV, NC, OH, OK, OR, SC, TN, TX, VA.
Scheduling Availability
Phone shifts are scheduled in Eastern Time during the following hours:
- Monday to Friday: 9:00 AM to 9:00 PM
- Saturday: 9:00 AM to 8:00 PM
- Sunday: 12:00 PM to 8:00 PM
Other Information
- No sponsorship or H1B situations can be accommodated
- Relocation is not available for this position
Originally posted on Himalayas