美国地区变更经理
US-Based Change Manager
在这个职位上取得成功意味着：
· 负责通过组织的变更管理流程管理协调IT变更，确保变更得到适当的评估、批准、安排、实施和审查，对业务运营的影响最小。
主要职责
- 在IT环境中管理标准、正常和紧急变更。
- 审查变更请求（CR）的完整性、风险、影响、实施方案和回滚计划。
- 协调变更咨询委员会（CAB）会议并获取必要的批准。
- 确保变更安排得当，以避免业务中断和冲突。
- 监控变更实施并确保遵循已批准的计划。
- 与服务台、基础设施、应用、网络、安全和其他IT团队协调。
- 跟踪失败、被拒绝、未经授权和紧急变更，并推动纠正措施。
- 在ITSM系统中维护准确的变更记录和文档。
- 对失败或高风险变更执行实施后评审（PIR）。
- 监控变更管理KPI，如变更成功率、变更失败率、紧急变更和未经授权的变更。
- 识别改进变更管理流程和增加自动化的机会。
- 确保符合ITIL流程、内部政策和审计要求。
- 在需要紧急变更以快速恢复服务的重大事件中提供支持。
如果你具备以下条件，你将在这个职位上取得成功：
· ITIL / IT服务管理知识
· ServiceNow变更管理
· 事件、问题和变更管理流程
· 风险和影响评估
· CAB协调
· 利益相关者管理
· 报告和KPI分析
· 强大的沟通和协调能力
此职位可能需要访问受出口管制的商品和技术。因此，为了符合美国出口管制法规，申请人应有资格获得美国政府的任何必要授权。
Unisys自豪地成为一家平等机会雇主，所有合格申请人都会受到平等对待，不因年龄、种姓、国籍、肤色、残疾、家族病史、家庭状况、种族、性别、性别表达、性别认同、基因信息、婚姻状况、原籍国、父母身份、怀孕、种族、宗教、性别、性取向、跨性别身份、退伍军人身份或其他受法律保护的类别而有所区别。
该承诺包括
查看英文原文
What success looks like in this role:
· Responsible for managing and coordinating IT changes through the organization’s Change Management process, ensuring changes are properly assessed, approved, scheduled, implemented, and reviewed with minimal impact to business operations.
Key Responsibilities
- Manage and coordinate Standard, Normal, and Emergency Changes within the IT environment.
- Review Change Requests (CRs) for completeness, risk, impact, implementation and rollback plans.
- Coordinate Change Advisory Board (CAB) meetings and obtain required approvals.
- Ensure changes are scheduled appropriately to avoid business disruption and conflicts.
- Monitor change implementation and ensure adherence to approved plans.
- Coordinate with Service Desk, Infrastructure, Application, Network, Security and other IT teams.
- Track failed, rejected, unauthorized and emergency changes and drive corrective actions.
- Maintain accurate change records and documentation in ITSM system.
- Perform Post Implementation Reviews (PIR) for failed or high-risk changes.
- Monitor Change Management KPIs such as change success rate, change failure rate, emergency changes and unauthorized changes.
- Identify opportunities to improve the Change Management process and increase automation.
- Ensure compliance with ITIL processes, internal policies and audit requirements.
- Support major incidents where emergency changes are required to restore services quickly.
You will be successful in this role if you have:
- ITIL / IT Service Management knowledge
- ServiceNow Change Management
- Incident, Problem and Change Management processes
- Risk and impact assessment
- CAB coordination
- Stakeholder management
- Reporting and KPI analysis
- Strong communication and coordination skills
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Originally posted on Himalayas