量化BIS高级客户成功经理/团队负责人
Quant BIS Sr. CSM/Team Lead
主导被动计量和洞察社区的交付，同时与客户建立牢固的咨询关系。确保每个项目符合业务目标并提供卓越的会员体验。管理团队成员，并在被动计量方面担任专家角色。
关键工作职责：
· 管理社区设置、招募、参与度、续约及整体健康状况。
· 与销售团队合作，了解客户需求并提供主动、定制化的建议。
· 利用现有工具和流程设计创新解决方案，超越客户期望。
· 作为客户、内部团队和外部供应商的主要联系人，促进并维护所有相关方的成功关系。
· 管理供应商和合作伙伴，确保项目按时且在预算内完成。
· 确保所有交付成果及时完成，包括发票截止日期。
· 持续监控项目要素，预见/识别潜在问题并加以解决。
· 在项目生命周期内有效使用Sago系统。
· 与客户协作，及时更新社区状态。
· 与内部和外部团队合作，包括编程、数据处理、洞察和报告（定量和定性）。
· 验证并准备交付成果（数据集、报告、参与活动/日历、向社区成员的沟通）。
· 在最高效的方式下满足客户的进度期望和交付成果的最高质量，同时保持项目的利润率。
· 按照公司的标准操作流程工作。
· 其他指定任务。
核心能力：
- 技术思维；能够阅读数据，将需求转化为受访者/利益相关者的理解
- 创造性思维；利用现有工具制定创新解决方案
- 快速适应变化和新流程
- 优秀的沟通能力
- 注重质量和细节
- 高工作伦理和团队合作态度
- 客户导向
- 有效的沟通能力——书面和口头
- 协作与团队合作
- 多任务处理能力和灵活性
- 决策与解决问题能力
- 英语流利（书面和口语）
- 要求
- 教育：
- 本科或同等学历
- 经验：
- 必须有3-4年的市场研究环境中的客户接触经验以及管理经验。
- 有研究设计、报告、数据分析、内部...
查看英文原文
Lead the delivery of passive metering and insights communities while building strong, consultative relationships with clients. Ensure each program meets business goals and delivers an exceptional member experience. Manages team members and acts as SME on Passive metering.
KEY JOB RESPONSIBILITIES:
· Manage community setup, recruitment, engagement, renewal, and overall health.
· Collaborate with sales to understand client needs and provide proactive, tailored recommendations.
· Design creative solutions using available tools and processes to exceed client expectations.
· Serve as the primary contact for clients, internal teams, and external vendors, fostering and maintaining successful relationships with all parties.
· Manage vendors and partners to ensure projects stay on schedule and within budget.
· Ensure timely completion of all deliverables, including meeting deadlines for invoicing
· Continuously monitor program elements, anticipate/identify potential problems, and manage to resolution.
· Work within Sago systems effectively throughout life cycle of project
· Work collaboratively with clients to provide timely updates on community status.
· Collaboration and supporting internal and external teams including programming, data processing, insights and reporting (quant and qual).
· Validation and preparing of deliverables (datasets, reports, engagement activities/calendars, communications to community members)
· Meet client’s timeline expectations and highest quality of deliverables in the most efficient way maintaining margin for projects
· Work in accordance with the SOP's of company.
· Other duties as assigned.
CORE COMPETENCIES:
- Technical mindset; comfortable reading data, translating requirements for respondents / stakeholders
- Creative thinking; using the tools available at our disposal to devise creative solutions
- Quickly adopts to changes and new processes
- Superior communication skills
- Focus on quality and attention to detail
- High work ethic and team player attitude
- Client Focus
- Effective communication skills – written and oral
- Collaboration and Teamwork
- Ability to multi-task and flexibility
- Decision Making and Problem Solving
- Fluent in English (written and oral)
- Requirements
- Education:
- Bachelor’s Degree or equivalent
- Experience:
- Must have 3-4 years of client-facing experience in a market research environment as well as management experience.
- Experience with research design, reporting, data analysis, international data collection, multi- mode methodology, is a plus.
- Computer Skills:
- Experience with Decipher, PowerBI, S3, Athena, MailChimp, OpenTexting
- Advanced MS Office skills (Excel, Word, PowerPoint) required
- Experience in DIY survey tools (e.g. Alida or Fuel Cycle) is a plus
- Open to internal applicants from all regions.
- Originally posted on Himalayas