危机热线响应员（新加坡）
Crisis Helpline Responder (Singapore)
我们正在寻找一名兼职危机热线响应员，要求有热线咨询师或响应员的实践经验，并完成过危机干预或自杀预防的相关培训。
关于Intellect
Intellect是一家数字心理健康公司，为雇主提供一种全新的方式来有效关怀员工的健康和心理健康。我们是一支由心理学家、临床医生和技术专家组成的团队，采用循证方法，主动帮助任何人，无论他们处于心理健康旅程的哪个阶段。我们的使命是让心理健康支持变得更加可及、预防性更强、更易于接受，且无污名化。加入我们，共同重塑心理健康护理的提供方式
岗位职责
- 通过电话热线为因自杀而失去亲人的人员、有自残行为的人、有自杀念头的人以及关心他们的朋友或家人提供危机支持
- 提供一系列基于证据的、专业的危机心理咨询和服务，包括使用去激化技巧和危机干预技巧
- 评估来电者的需求，对需要立即安全关注或紧急医疗救助的来电者进行分诊，或转介至适当的机构，如面对面的危机干预、个案管理/倡导服务、个体治疗或团体服务
- 保持准确详细的通话报告，记录关键问题和采取的转介措施
- 遵守1988年、2003年及2018年的《数据保护法案》（GDPR）相关责任
- 支持制定适当的危机管理计划，以帮助处于危机中的来电者
- 如果响应员不确定如何处理，能够在当下迅速做出决定
- 确保与下一班人员之间顺利且严谨的交接流程
- 整个班次仅专注于Intellect的任务和职责
- 进行风险评估，包括针对自杀案例的致命性评估
任职要求
- 1-3年热线工作经验，无论是付费还是志愿性质
- 能够在其母语中有效沟通
- 有处理高风险临床情况的经验（如自杀风险或危机案例）
- 能在高压环境下保持情绪稳定，能够从压力互动和高风险案例中恢复
如有以下经历更佳：
· 具有心理健康或应急服务背景
· 完成创伤相关培训
查看英文原文
We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.
About Intellect
Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey.Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered
Role & Responsibilities
- Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
- Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques
- Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
- Maintaining accurate and detailed call reports on key issues and referrals actioned
- Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
- Supporting in the development of appropriate crisis management plans to support callers in crisis
- Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed
- Ensuring smooth and diligent handover process to next shift personnel
- Dedicating entire shift to intellect tasks and responsibilities only
- Conducting risk assessments, including lethality assessment for suicide cases
Requirements
- 1 - 3 years of experience in helplines, either in a paid or voluntary capacity
- Can effectively communicate in their native language
- Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) and
- Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk case
Plus Points if you:
- have a background in mental health or emergency services
- Completed training in Crisis Intervention or Suicide Prevention
- can effectively communicate in more than 1 language
- maintain professional indemnity insurance
Originally posted on Himalayas