初级客户成功经理
Jr. Customer Success Manager
**我们是谁**
Process Street 是一家来自旧金山的 AI 软件和合规运营平台初创公司。我们帮助客户构建、记录、自动化并跟踪重复性工作流程。我们的平台自动化工作，确保标准执行，并证明合规性，使我们的全球客户能够顺利开展业务。我们为全球超过 3000 家客户提供服务，并获得 Accel、Salesforce 和 Atlassian 的风险投资。
**我们的使命：**
让世界各地的团队都能以有趣、快速且无误的方式完成重复性工作。
**我们的文化：**
Process Street 始终坚信健康、协作的远程文化对工作与生活平衡的重要性。我们重视灵活性，因为许多人是父母、旅行者，或是不受单调朝九晚五束缚的创意人士。我们分布在 9 个不同时区，通过异步沟通、自主工作，并真正对自己的工作负责。我们深知人际关系是团队强大的关键，因此我们会定期进行咖啡聊天、游戏、讲故事等，以建立牢固的关系。
如果你有创业精神，并希望在一个重视影响力、责任感和灵活性的环境中工作，我们期待与你见面！
**你将在哪里以及何时工作**
这是一个完全远程的职位，面向**美国以外的候选人**开放。由于你需要支持美国客户，你将在美国营业时间工作——主要是太平洋时间（PT）——并有灵活的时间支持 PT、MT 和 CT 时区的客户。
**这个机会**
这是一个早期职业的客户成功岗位，是与经验丰富的团队一起成长的好方式。你不需要之前担任过客户成功经理（CSM），但你需要真心喜欢与人合作、解决问题，并对人们和公司如何运作有真正的兴趣。
客户成功是 Process Street 的核心，因为我们的客户告诉我们该往哪里走。你将成为最接近他们的人员之一，帮助他们从产品中获得真正的价值，并随着时间的推移与我们共同成长。一些客户从很小的规模开始，最终发展成大规模的多部门部署，而你将是促成这一切的关键人物。没有两个客户是相同的，这也是有趣的地方。
**你将做什么**
- 与客户建立信任关系，了解每个客户的工作方式和目标。
- 规划并引导新客户完成实施、入职和培训。
- 通过回答问题、介绍新功能等方式支持现有客户
查看英文原文
**Who we are**
Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, and are VC-backed by Accel, Salesforce, and Atlassian.
**Our mission:**
To make recurring work fun, fast, and faultless for teams everywhere.
**Our culture:**
Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren't inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships.
If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!
**Where and when you’ll work**
This is a fully remote role open to candidates **based outside of the United States**. Because you’ll be supporting US-based customers, you’ll work US business hours - primarily Pacific Time (PT) - with the flexibility to support customers across PT, MT, and CT.
**The Opportunity**
This is an early-career Customer Success role, and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before, but you do need to genuinely love working with people, solving problems, and a real curiosity about how people and companies operate.
Customer Success sits at the heart of Process Street because our customers tell us where to go. You'll be one of the people closest to them, helping them get real value from the product and grow with us over time. Some customers start small and grow into huge, multi-departmental rollouts, and you'll be a central player in making that happen. No two customers look the same, and that's the fun part.
**What You’ll Do**
- Build trusted relationships with customers, learning how each one works and where they want to go.
- Plan and guide new customers through implementation, onboarding, and training.
- Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews.
- Contribute to support systems, such as in-product guides, webinars, and our Help Center.
- Work closely with other departments to bring the customer voice into the product roadmap and strategy.
- Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them.
- Track the numbers that matter, like churn, time to first value, and net promoter score.
- Experiment with new strategies, tools, and AI to help customers (and yourself) to work smarter.
- Always keep our value of Delighting Customers top of mind.
**About You**
- **You bring real customer experience!** You’ve worked directly with customers or clients before and loved it.
**You come from a startup, entrepreneurial, or build-it-yourself environment. You’re scrappy, resourceful, and comfortable with ambiguity.**
- **You’re a self-starter who’s driven by goals, not tasks.** You don’t wait to be told the next step. You set your sights on an outcome and keep going until you reach it.
- **You think strategically and creatively.** You spot new opportunities, think outside-of-the-box, and actively work toward those opportunities rather than waiting for them to come to you.
- **You love building relationships.** You’re genuinely excited to talk to people, learn how their teams and companies operate, and find ways to help them work better.
- **You experiment with AI and new tools.** You’re already using AI and automation to get things done, and you’re constantly leveling up. You’re curious about technology, you tinker, and you bring that energy to helping customers build creative, complex workflows.
- **You love to learn and help others learn.** New ways of working energize you, and you bring a positive attitude that lifts the people around you.
- **You’re an excellent written and verbal communicator.** We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers and teammates live too!
**Our Benefits**
- **Unlimited PTO policy** – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.
- **Social time** – Regular coffee chats, games, story-telling, house tours (only if you're comfortable), and more to build connections.
- **Generous health insurance** for US employees and their families.
- **Equity** for all full-time roles.
- A chance to **shape how companies around the world run** through the future of no-code automation.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Process Street is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.