高级区域服务合作伙伴 (MENA)
Senior Regional Services Partner (MENA)
Elastic，搜索人工智能公司，让每个人都能实时使用所有数据找到所需答案，实现企业与个人的潜力。Elastic 搜索人工智能平台被超过 50% 的财富 500 强企业使用，将搜索的精准性与人工智能的智能相结合，使每个人都能加速实现关键成果。通过利用所有结构化和非结构化数据——更有效地保障和保护隐私信息——Elastic 基于云的完整搜索、安全性和可观测性解决方案帮助组织实现人工智能的承诺。
#### **职位描述：**
Elastic 正在寻找一位经验丰富的区域服务合作伙伴，负责领导我们在中东和北非（MENA）地区的企业及政府机构服务业务。
该职位位于商业责任、客户参与和交付卓越的交汇点。您将负责推动服务订单增长，同时确保一系列复杂项目的成功执行。
向区域服务负责人汇报，您将与企业及政府机构客户经理、解决方案架构师、交付团队和客户成功团队紧密合作，制定并执行定制化的服务策略，加快价值实现并推动 Elastic 解决方案的长期采用。
在此职位上取得成功意味着持续达成服务订单和收入目标，同时为客户提供可预测的高质量成果。
#### **您将负责：**
- 负责并达成服务订单和收入目标。
- 制定并执行与客户计划和长期采用目标一致的地区服务策略。
- 维护准确的预测，并主动管理管道缺口。
- 领导服务投标和谈判流程，包括范围、定价、合同结构和交付内容。
- 推动发现并塑造以结果为导向的服务产品。
- 制定与可衡量里程碑和业务成果相关的明确工作说明书。
- 将 Elastic 服务定位为大型企业和政府机构转型计划的战略推动者。
- 管理一系列并行项目，确保在成本、利润率和客户满意度预期范围内交付。
- 对战略客户进行治理监督，处理升级问题，并协调销售、交付和客户成功相关方。
- 识别和缓解风险，促进协作
查看英文原文
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
#### **What is The Role:**
Elastic is seeking an experienced Regional Services Partner to lead our Enterprise & Public Sector Services business in the MENA region.
This role sits at the intersection of commercial ownership, customer engagement, and delivery excellence. You will be responsible for driving services bookings growth while ensuring successful execution of a portfolio of complex engagements.
Reporting to the Regional Services Leader, you will partner closely with Enterprise & Public Sector Account Executives, Solution Architects, Delivery teams, and Customer Success to define and execute tailored services strategies that accelerate time to value and drive long-term adoption of Elastic solutions.
Success in this role means consistently achieving Services bookings and revenue targets while delivering predictable, high-quality outcomes for customers.
#### **What You Will Be Doing:**
- Own and achieve Services bookings and revenue targets.
- Build and execute a territory services strategy aligned with account plans and long-term adoption objectives.
- Maintain accurate forecasting and proactively manage pipeline gaps.
- Lead the services bid and negotiation lifecycle, including scope, pricing, contract structures, and deliverables.
- Drive discovery and shape outcome-oriented services offerings.
- Develop compelling Statements of Work tied to measurable milestones and business outcomes.
- Position Elastic Services as a strategic enabler for transformation initiatives within Enterprise & Public Sector organizations.
- Oversee a portfolio of concurrent engagements, ensuring delivery within cost, margin, and customer satisfaction expectations.
- Provide governance oversight for strategic accounts, managing escalations and aligning Sales, Delivery, and Customer Success stakeholders.
- Identify and mitigate risks, facilitate steering meetings, and ensure structured reporting and change management.
- Act as a strategic advisor, aligning Elastic Services to customer mission objectives and regulatory constraints.
- Collaborate effectively within a matrixed organization across Sales, Delivery, Operations, and Partner teams.
#### **What You Bring:**
- 8+ years of experience in Professional Services, program delivery, or pre-sales roles within enterprise technology environments.
- Demonstrated experience working with Enterprise & Public Sector organizations.
- Proven commercial ownership of services bookings targets, including forecasting and complex contract negotiations.
- Strong background in delivering technology solutions in search, observability, analytics, or security domains.
- Experience managing multiple concurrent engagements with governance and risk oversight responsibilities.
- Fluency in Arabic and English required.
- Saudi Arabian Citizenship is essential for this role.
- Willingness to travel up to 50% (and occasionally internationally).
##### **Bonus Points:**
- Familiarity with Elasticsearch and related technologies (Linux, NoSQL, distributed systems).
- PMP, PRINCE2, or Scrum Master certification.
- Experience as a billable consultant or project manager.
- Ability to obtain security clearance if required.
#LI-PF1
### **Additional Information - We Take Care of Our People**
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [candidate_accessibility@elastic.co](mailto:candidate_accessibility@elastic.co). We will reply to your request within 24 business hours of submission.
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