支付运营负责人（远程 - 可 anywhere 工作）
Payment Operations Lead (Remote - Work from Anywhere)
<div class="content-intro"><h2 style="text-align: left;">随时随地工作，影响全球</h2>
<p>多样性是我们 Xapo Bank 的核心。我们是一支由 160 多名 Xapiens 组成的完全分布式团队，成员来自全球 50 多个国家，远程办公。</p>
<p>我们的初衷：一个无论你身处何地、谁在管理你的国家，都能享受经济自由和财富保护的世界。<br>为了实现这一目标，我们寻找世界各地最优秀的人才。<br>我们努力工作，放眼全球，并互相激励学习与成长。<br>我们致力于改变做事的方式。</p>
<p style="text-align: left;"><span style="font-weight: 500;">尽管我们总部位于直布罗陀，但这是一个全职、100% 远程的工作岗位 <br></span><span style="font-weight: 500;">随时随地工作！</span></p></div><h2><strong>职位概述</strong></h2>
<p>支付运营主管的主要职责是确保所有与支付相关的活动“端到端”执行，以确保所有内部和外部相关方都能及时、准确且完整地以高标准获得服务，符合支付执行和授权政策框架。</p>
<p>支付运营主管是组织中的关键成员：积极主动、责任感强、领导力和主人翁意识是该职位成功所需的重要特质。</p>
<p>担任此职位的人员需要组织团队的工作量，激励支付分析师达成目标。同时，还需要对 Xapo 产品以及相关操作流程有深入理解。</p>
<p>支付运营主管通常会领导或参与跨职能工作组和项目，以改进或构建流程。</p>
<p>同时，该职位也是与银行或相关合作伙伴进行操作事务沟通的对接人，例如调查、信息交换、表单提交及银行门户用户的管理。</p>
<h2><strong>职责</strong></h2>
<ul>
<li>组织支付团队的工作量</li>
<li>确保支付流程顺畅，确保 SLA 得到满足。</li>
<li>监督和激励支付分析师的工作，保持持续沟通，确保运营顺利进行，确保组织和团队的愿景和目标得到遵循</li>
<li>管理与外部合作伙伴的操作关系</li>
</ul>
查看英文原文
<div class="content-intro"><h2 style="text-align: left;">Work from anywhere, impact everywhere </h2>
<p>Diversity is at the heart of who we are at Xapo Bank. <br>We’re a fully distributed team of over 160 Xapiens that work remotely from 50+ countries around the world.</p>
<p>Our beginning: A world that enjoys economic freedom and wealth protection,no matter where you live or who is running your country.<br>To achieve that, we search the world for the best people for the job. <br>We work hard, think globally, and inspire each other to learn and grow. <br>We are committed to changing the way things are done.</p>
<p style="text-align: left;"><span style="font-weight: 500;">Although we are headquartered in Gibraltar, this is a full time, 100% remote position <br></span><span style="font-weight: 500;">Work from anywhere!</span></p></div><h2><strong>Position overview</strong></h2>
<p>The main responsibility of the Payment Operations Lead is to guarantee the “end-to-end” execution of all payment related activities to ensure all internal and external parties receive timely, accurate, and complete delivery of services to a high standard, within the frame of the payments execution and authorization policies.</p>
<p>The Payment Operations lead is a key member of the organisation: proactiveness, accountability, leadership and ownership are some of the attributes the person should be equipped with to succeed in the position.</p>
<p>It is expected the individual in this position organises the workload of the team, motivating payments analysts to reach objectives. It is expected as well to have a very good understanding of Xapo products and the operational processes related to them.</p>
<p>The Payments Operations Lead is usually leading or participating in cross-functional work groups and projects for improving or building processes.</p>
<p>Also will be a point of contact with banking or related partners to deal with operational matters such as investigations, exchanges of information, submission of forms and management of banks portal users.</p>
<h2><strong>Responsibilities</strong></h2>
<ul>
<li>Organise the Payments team workload</li>
<li>Guarantee a smooth Payments execution, making sure SLAs are met. </li>
<li>Supervising and motivating the work of the Payments Analysts, maintaining an ongoing communication to ensure the operation, making sure organisational and team's vision and goals are followed</li>
<li>Managing the operational relation with external partners</li>
<li>Be the voice and represent the Payments team in the SATs (strategic aligned teams) instances. Make sure communication with other teams is fluent generating the spaces or means for teams to interact better so efficiencies are obtained</li>
<li>Developing, maintaining, improving and implementing policies, processes, and procedures</li>
<li>Identifying, proposing and documenting processes and internal control improvements to help to achieve best industry practice</li>
<li>Monitor and collect transactional metrics to understand payment performance, issues, and areas of improvements. </li>
<li>Inquiries-exception handling and resolution as needed, within agreed upon internal SLAs </li>
<li>Liaising with internal or external audits to provide operational information requested</li>
<li>Maintain an ongoing communication with stakeholders to understand business needs, identifying and pushing proactively for solutions or improvements in processes and systems</li>
<li>Collaborating with identifying and fixing technical and informational issues</li>
<li>Continuous communication with stakeholders to guarantee a smooth operation</li>
<li>Monitoring system's behaviour to ensure an ongoing inflow and outflow of information, reporting a case if something is not working as expected</li>
<li>Trace and control financial services provider’s charges, fees or costs</li>
<li>Publishing team and operating performance metrics to be consumed by the Management</li>
</ul>
<h2><strong>Skills needed</strong></h2>
<ul>
<li>Consolidated relevant experience working in Operations departments, ideally from a bank, fintech, payments or any finance-related institution</li>
<li>Bachelor's degree or equivalent in Business Administration or a related field</li>
<li>Very good understanding of correspondent banking, cross border and local payments systems</li>
<li>Very good understanding of crypto payments</li>
<li>Direct exposure to payment processes in either domestic or cross border payments - experience in crypto payments execution is a plus</li>
<li>Team player and moreover, team-builder</li>
<li>Strong work ethics, ability to prioritise, manage multiple tasks and execute in a dynamic environment.</li>
<li>Systems oriented. Good understanding of back and front bank systems, operation and integration to other tools.</li>
<li>Very good communication skills. Ability to read, write and speak fluent English</li>
<li>Strong analytical and problem-solving skills</li>
<li>Data oriented. Advanced excel or database skills. High attention to details.</li>
<li>Interested in technology and cryptocurrencies</li>
<li>Must be able to work with minimal supervision</li>
<li>Organised. Proactive. Self-starter</li>
<li>Keen on problem-solving and an attitude to adopt solutions into our daily ways-of-working</li>
<li>Nice to have experience in some of these tools: Jira, Confluence, Miro, Trello, Finastra, any Core Banking Platform, Excel, G-Suite, Slack, Zoom</li>
</ul>
<h2><strong>Other requirements</strong></h2>
<ul>
<li>A dedicated workspace.</li>
<li>A reliable internet connection with the fastest speed possible in your area.</li>
<li>Alignment with Our Values and the Xapo Values-Driven Leadership principles.</li>
</ul><div class="content-conclusion"><h2 style="text-align: left;">Why work for Xapo?</h2>
<p>Impact Globally, Work Remotely.</p>
<ul>
<li style="font-weight: 500;">
<p><strong>Shape the Future</strong><span style="font-weight: 500;"><br>Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world.<br></span></p>
</li>
<li style="font-weight: 500;">
<p><strong>Great work-life balance<br></strong><span style="font-weight: 500;">Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge.</span><span style="font-weight: 500;"> <br></span></p>
</li>
<li style="font-weight: 500;">
<p><strong>Expect Excellence<br></strong><span style="font-weight: 500;">Collaborate, learn, and grow with a high-performance team. Learn</span><span style="font-weight: 500;"> how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals.<br><br></span></p>
</li>
</ul>
<p>At Xapo, we prioritize consumer protection and adhere to regulatory requirements by ensuring that all Xapiens are accountable for upholding principles of fair treatment, transparency, and ethical conduct in their interactions with customers and stakeholders.<strong><br></strong></p></div>