远程软销售及行政助理
Remote Soft Sales and Administrative Assistant
职位概述：
我们正在寻找一位积极主动、友好且以客户为中心的远程软销售及行政助理，通过外拨冷电话、客户跟进和行政支持来推动业务增长。该职位涉及联系住宅和商业客户，协助现有客户处理咨询和服务协调，维护准确的客户记录，并执行数据录入和组织任务。理想的候选人应能流利使用英语和西班牙语，具备良好的沟通和人际交往能力，并能熟练通过电话与客户交流。该职位需要一位可靠、有条理且积极主动的专业人士，能够独立工作，快速适应，并在符合美国东部时间业务时间的快节奏远程环境中支持日常运营。
主要职责：
- 对住宅和商业客户进行外拨冷电话，以开拓新业务。
- 对洗衣店业主进行外拨推销电话，以获取潜在客户和新客户。
- 跟进现有客户关于付款或服务取件的事项。
- 提供客户服务并回应客户咨询。
- 执行基础的数据录入并更新客户记录。
- 支持行政任务，在最初几个月内需增加数据录入工作量。
- 安排服务取件并协调客户的可用时间。
- 维护客户互动和通话结果的有序记录。
- 向内部团队传达相关更新或问题。
- 执行与该职位相关的其他任务。
任职资格与要求：
- 英语（书面和口语）达到熟练水平。
- 西班牙语（书面和口语）达到熟练水平。
- 具备良好的人际交往能力和电话沟通技巧，拥有出色的客户服务态度。
- 有软销售或相关客户面向岗位的经验，或具备出色的销售话术。
- 有数据录入软件及相关任务经验者优先。
- 友好且专业的举止，具有强烈的客户导向思维。
- 愿意学习新软件；根据需要会提供培训。
- 熟练使用 Microsoft Office（Word、Excel、Outlook）。
- 具备创新思维、可靠性、条理性、细致、自我驱动且自信的态度。
- 积极乐观的态度，具备快速学习和适应的能力。
- 能够在最少监督的情况下理解并遵循既定流程。
- 能够与美国东部时间保持一致开展工作。
查看英文原文
Job Summary:
We are seeking a motivated, friendly and customer-focused Remote Soft Sales and Administrative Assistant to support business growth through outbound cold calling, client follow-ups, and administrative support. This role involves contacting residential and commercial customers, assisting existing clients with inquiries and service coordination, maintaining accurate customer records, and performing data entry and organizational tasks. The ideal candidate is bilingual in English and Spanish, has strong communication and interpersonal skills, and is comfortable speaking with customers over the phone. This position requires a reliable, organized, and proactive professional who can work independently, adapt quickly, and support daily operations in a fast-paced remote environment aligned with U.S. Eastern Time business hours.
Key Responsibilities:
- Conduct cold calls to residential and commercial customers to generate new business.
- Perform outbound prospecting calls to laundromat owners to generate leads and acquire new clients.
- Follow up with existing clients regarding payments or service pickups.
- Provide customer service and respond to client inquiries.
- Perform basic data entry and update customer records.
- Support administrative tasks, with increased data entry during the initial months.
- Schedule service pickups and coordinate availability with customers.
- Maintain organized records of customer interactions and call outcomes.
- Communicate relevant updates or issues to the internal team.
- Perform other tasks related to the position.
Qualifications & Requirements:
- Proficient level of English (written and spoken).
- Proficient level of Spanish (written and spoken).
- Strong interpersonal and phone communication skills with excellent client approach.
- Prior experience in soft sales or related customer-facing roles, or have a great sales pitch.
- Prior experience with data entry software and related tasks, is a plus.
- Friendly and professional demeanor with a strong customer-focused mindset.
- Willingness to learn new software; training will be provided as needed.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Out-of-the-box thinker, reliable, organized, detail-oriented, self-motivated, and confident approach.
- Positive attitude and the ability to learn and adapt quickly.
- Ability to understand and follow established processes with minimal supervision.
- Ability to work in alignment with U.S. Eastern Time (New York time) business hours.
- Interested in long-term career opportunities.
- Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.
Compensation & Benefits:
- 100% remote work.
- Compensation in USD.
- Full-time position with 40 hours weekly.
- Please note that this is a long-term opportunity.
- Great work environment with potential for growth.
Originally posted on Himalayas