客户成功经理
Customer Success Manager
🚢 了解 OneOcean：
OneOcean 是由 OneOcean 与 Ocean Technologies Group 整合而诞生的统一品牌。由拥有超过 260 年海上信任、诚信和领导力的 Lloyd’s Register 拥有，OneOcean 将快速创新者的敏捷性和雄心与世界上最具信任度的海事机构之一的力量和稳定性相结合。OneOcean 的核心是一个在海事领域独一无二的组合。一个建立在多年专业知识基础上的全面、集成的组合，被全球数千名海事专业人士所信赖。
🎯 我们的使命：我们的使命明确。在迈向零排放的竞赛中，我们的研究、咨询和技术专长以及行业首创成果正在支持安全、可持续的海事能源转型。如今，我们是海洋和离岸行业的分类和合规服务领先提供商，帮助客户设计、建造和运营其资产，达到认可的安全和环境合规水平。
🔍 为什么加入 OneOcean 团队？
- 历史与创新：我们于 260 多年前创立，是世界上第一家海事分类协会，旨在提升并制定船舶安全标准。
- 全球影响：我们的数字解决方案被超过 30,000 艘船舶依赖，这得益于 2022 年收购 OneOcean 和 2024 年收购 Ocean Technologies Group。
- 产品组合：涵盖五个成熟的产品领域——学习、船队运营、合规、航行规划和绩效管理，从船到岸，从培训和人员运营到航行合规和优化，为客户提供支持。
🧭 职位导航：客户成功经理
客户成功经理负责管理售后客户生命周期，确保客户从入职到续约和扩展都能实现可衡量的价值。该职位专注于采用率、价值实现、客户健康状况和留存准备，与客户经理紧密合作以实现商业成果。
主要职责：
入职与激活
- 从交接至上线全程负责客户入职
- 定义成功标准和客户目标
- 确保结构化的赋能和入职计划
- 验证早期采用和参与度
- 与专业服务团队合作，支持和交付客户需求范围
采用与价值实现
- 制定与成果对齐的客户成功计划
- 推动
查看英文原文
🚢 Discover OneOcean:
OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group.
Owned by Lloyd’s Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world’s most trusted maritime institutions.
At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world.
🎯 Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. 🔍 Why Join OneOcean Crew?
- Legacy & Innovation: We were created more than 260 years ago as the world’s first marine classification society to improve and set standards for the safety of ships.
- Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024.
- Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation.
🧭 Navigating the position: Customer Success Manager
The Customer Success Manager is responsible for owning the post-sale customer lifecycle, ensuring customers achieve measurable value from onboarding through renewal and expansion. The role focuses on adoption, value realization, customer health, and retention readiness, working in close partnership with Account Management for commercial outcomes.
Key Responsibilities:
Onboarding & Activation
- Own customer onboarding from handover to go-live
- Define success criteria and customer objectives
- Ensure structured enablement and onboarding plans
- Validate early adoption and engagement
- Working with Professional Services in supporting and delivering the scope of the customer needs
Adoption & Value Realisation
- Develop customer success plans aligned to outcomes
- Drive product adoption through training and engagement
- Track usage and value delivery milestones
- Run regular business and operational reviews
Customer Health & Retention
- Monitor health scores and risk indicators
- Identify and mitigate churn risks proactively
- Ensure customers are renewal-ready through value demonstration
- Coordinate issue resolution and escalations
Relationship Management
- Act as primary post-sale contact
- Build multi-level stakeholder relationships
- Lead executive business reviews
- Advocate customer needs internally
Growth & Expansion Support
- Identify upsell and cross-sell opportunities
- Partner with Account Managers on expansion strategy
- Provide data and insights to support commercial discussions
Skills, Knowledge, and Experience Required:
- Experience in Customer Success or B2B SaaS
- Strong stakeholder and relationship management skills
- Experience driving product adoption and engagement
- Analytical mindset with ability to interpret usage data
- Experience with CRM and CS tools (Salesforce, Gainsight etc.)
Originally posted on Himalayas