高级项目经理，专属办公团队
Senior Program Manager, Dedicated Workplace Teams
### **我们的使命：消除心理健康的一切障碍**
Spring Health 是一家全球心理健康公司，致力于消除所有心理健康障碍。我们正在打造一个世界，在这个世界中，获得支持变得简单、个性化，并以个人为中心，从而让护理能够贯穿每一个工作、搬迁、健康计划和人生阶段。
我们的 AI 原生平台帮助我们通过自助工具、辅导、治疗、药物管理以及专科护理，提供个性化的支持。Spring Health 的成果已通过 JAMA Network Open 和 Validation Institute 独立验证，目前通过领先的雇主、健康计划和合作伙伴，为全球超过 1.7 亿人提供服务。
作为一家 AI 原生公司，我们认为技术应该扩大护理的覆盖范围、质量和人性化。每位 Spring Health 团队成员都应有意识地使用 AI 工具，将人类判断应用于 AI 输出，并以支持其角色和我们使命的方式持续提升 AI 熟练度。
高级项目经理，企业团队负责一个专门客户现场项目的项目管理，推动跨职能协作、利益相关者对齐和客户承诺的进展。该职位需要强大的运营判断力，适应模糊性，并能够在多个团队之间建立结构和动力。这是一项全职远程工作，向临床运营与战略高级经理汇报。需要出差，预计为 20-30%。
**你将负责：**
- 负责专门现场项目的项目管理，包括规划、时间表、利益相关者对齐和跟进
- 作为主要运营负责人，确保按承诺、里程碑和服务期望推进
- 在各工作流中推动优先级、负责人、决策点和下一步行动的清晰度
- 保持对项目进展、风险和依赖关系的可见性，并在必要时上报问题
- 与客户成功、临床运营、分析、营销、产品和其他合作伙伴协作，以支持强有力的项目管理
- 与利益相关者对齐时间表、依赖关系、交接和准备需求
- 审核并整合跨职能输入，确保计划和材料反映客户背景和优先事项
- 作为客户联系人的可信赖运营伙伴，支持客户准备、变更管理和采用
- 与客户合作进行面向客户的报告和业务评审，确保
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### **Our mission: e** liminating every barrier to mental health.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.
The Senior Program Manager, Workplace Teams leads program management for a dedicated customer onsite program, driving cross-functional collaboration, stakeholder alignment, and progress against customer commitments. This role requires strong operational judgment, comfort with ambiguity, and the ability to create structure and momentum across multiple teams. This is a full-time, remote role reporting to the Senior Manager, Clinical Operations & Strategy. Travel is required and is expected to be up to 20-30%.
**What you'll do:**
- Lead program management for a dedicated onsite program, including planning, timelines, stakeholder alignment, and follow-through
- Serve as the primary operational lead, ensuring progress against commitments, milestones, and service expectations
- Drive clarity on priorities, owners, decision points, and next steps across workstreams
- Maintain visibility into program progress, risks, and dependencies, and escalate issues as needed
- Collaborate across Customer Success, Clinical Operations, Analytics, Marketing, Product, and other partners to support strong program management
- Align stakeholders on timelines, dependencies, handoffs, and readiness needs
- Review and integrate cross-functional inputs to ensure plans and materials reflect customer context and priorities
- Serve as a trusted operational partner to customer contacts and support customer readiness, change management, and adoption
- Partner on customer-facing reporting and business reviews, ensuring materials are accurate, actionable, and aligned to commitments
- Build and improve program management processes, tools, and operating rhythms to strengthen visibility, accountability, and execution
**What success looks like in this role:**
- Onsite program priorities are managed with clear plans, ownership, and follow-through
- Cross-functional partners are aligned on roles, timelines, dependencies, and next steps
- Risks and issues are surfaced early and addressed with clear mitigation plans
- Internal and customer stakeholders experience the onsite program as organized, responsive, and well managed
- Program management processes improve visibility, accountability, and consistency without creating unnecessary overhead
**What you’ll bring:**
- 4+ years of experience in program management, operations, customer-facing delivery, or similar cross-functional roles
- Strong experience leading complex, multi-stakeholder work in ambiguous environments
- Proven ability to drive outcomes through influence rather than direct authority
- Strong operational judgment and ability to balance customer needs, internal constraints, and competing priorities
- Excellent communication, organization, and stakeholder management skills
- Ability to synthesize cross-functional inputs into clear plans, priorities, and next steps
- Track record of identifying risks early and driving practical solutions
- Experience improving processes or operating models to support stronger execution
The target base salary range for this position is **$97,000 - $113,500**, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using [**Radford Global Compensation Database**](https://springhealth.link/jd-2022-09-radfordcomp) at minimum to ensure competitive and fair pay.
#### **Benefits provided by Spring Health:**
**Note**: We have even more benefits than listed [here](https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits) and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.
- Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to [**One Medical**](https://www.onemedical.com/membership/) accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Employer sponsored 401(k) match of up to 2% for retirement planning
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- We offer competitive paid time off policies including vacation, sick leave and company holidays.
- At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
- Access to [**Noom**](https://www.noom.com/) **,** a weight management program—based in psychology, that’s tailored to your unique needs and goals.
- Access to fertility care support through [**Carrot**](https://springhealth.link/jd-2023-07-carrotbenefit), in addition to $4,000 reimbursement for related fertility expenses.
- Access to [**Wellhub**](https://springhealth.link/jd-2023-07-gympassbenefit), which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to [**BrightHorizons**](https://www.brighthorizons.com/), which provides sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
**Not sure if you meet every requirement?** . If this role excites you, we encourage you to apply.
**_Our privacy policy:_** [**_https://springhealth.com/privacy-policy/_**](https://springhealth.com/privacy-policy/)
_Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know._