硬件支持工程师
Hardware Support Engineer
你将负责：
- 在数据中心内对服务器设备执行故障排查和主动维护任务。
- 与供应商、厂商、数据中心人员和客户协作，解决硬件相关问题并确保高效解决。
- 保持硬件配置、变更和问题解决的准确文档记录。
- 参与硬件维护流程和最佳实践的开发与实施。
我们寻找：
- 至少3年IT领域专业经验，专注于硬件支持。
- 对服务器架构和PC硬件组件有深入了解。
- 有诊断和解决硬件问题的实践经验。
- 基础的Linux/Unix知识。
- 熟悉基本的网络概念，包括网络设备、InfiniBand、IP地址、DNS、网关、MAC地址、ping、ifconfig、traceroute等。
- 熟悉GPU集群硬件故障排查。
- 能够独立识别并解决硬件相关挑战。
- 强大的多任务处理能力和有效的时间管理能力。
- 精通英语（至少达到中级水平）。
加分项：
- 熟悉HP、DELL、Supermicro、Gigabyte、Arista、Cisco、APC等设备。
- 对网络和服务器设备以及数据中心基础设施的操作有深入理解。
- 有使用BASH、Python和AI自动化任务的经验。
- 对流程自动化充满热情，积极提升效率。
- 对学习新技术和保持最新技术动态有强烈兴趣。
福利：
在Gcore，我们希望你发挥最佳水平并享受这段旅程。我们的福利旨在支持你的成长、健康和工作之外的生活：
- 具有竞争力的薪酬
- 根据岗位灵活的工作时间及混合办公或远程办公选项
- 每年可在全球任意地点工作最多45天
- 为本人及家人提供的私人医疗保险*
- 额外的带薪假期和病假*
- 支持生活中的重要时刻和庆祝活动
- 语言课程帮助你连接和成长
- 现代、友好的办公室，提供零食、饮料和娱乐*
- 团队运动和社交活动*
*福利可能因所在地区而异。
平等机会雇主
我们为所有申请人提供平等的就业机会，不因种族、性别、年龄、宗教、性取向等因素而有所区别。
查看英文原文
What You'll Do:
- Perform troubleshooting and proactive maintenance tasks on server equipment located within the data center.
- Collaborate with suppliers, vendors, data center personnel, and customers to address hardware-related issues and ensure efficient resolution.
- Maintain accurate documentation of hardware configurations, changes, and issue resolutions.
- Contribute to the development and implementation of hardware maintenance processes and best practices.
What We’re Looking For:
- Minimum of 3 years of professional experience in IT, with a focus on hardware support.
- Excellent understanding of server architecture and components of PC hardware.
- Proven experience in diagnosing and troubleshooting hardware issues to resolution.
- Basic Linux/Unix knowledge.
- Familiarity with fundamental networking concepts, including network devices, InfiniBand, IP addressing, DNS, gateways, MAC addresses, ping, ifconfig, traceroute, etc.
- Familiarity with GPU clusters HW troubleshooting.
- Ability to independently identify and implement solutions for hardware-related challenges.
- Strong multitasking skills and effective time management abilities.
- Proficient English language skills (at least Intermediate level).
Nice to Have
- Familiarity with equipment from HP, DELL, Supermicro, Gigabyte, Arista, Cisco, APC.
- In-depth understanding of the operation of network and server equipment, as well as data center infrastructure.
- Experience with BASH, Python and AI to automate tasks.
- Enthusiasm for process automation and a proactive approach to enhancing efficiency.
- A strong desire to learn and stay updated with the latest advancements in hardware and technology.
Benefits:
At Gcore, we want you to do your best work and enjoy the journey. Our benefits are designed to support your growth, well-being, and life beyond work:
- Competitive compensation
- Flexible working hours and hybrid or remote options, depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family*
- Extra paid vacation and sick leave days*
- Support for life’s important moments and celebrations
- Language courses to help you connect and grow
- Modern, welcoming offices with snacks, drinks, and entertainment*
- Team sports and social activities*
*Benefits may vary depending on your location.
Equal Opportunity Employer
We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.
The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, you’ll help design and deliver that foundation for an AI-driven world.
We’re a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, your work here can reach users and businesses across the globe.
You’ll collaborate with leading technology partners such as Intel, NVIDIA, Dell, and Equinix, and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime.
Want to work on technology that goes beyond a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.
We are currently looking for an Hardware Support Engineer to join our Infrastructure Team which maintains and supports Gcore's data center equipment, troubleshooting issues and ensuring an optimized stock of spare parts.
Originally posted on Himalayas