客户主管
Account Supervisor
**地点:** 必须目前居住在圣地亚哥或亚特兰大都会地区；此职位不考虑搬迁
##### **你好！很高兴认识你**
Mixte 是一家以社区为中心的传播机构，我们的唯一目标是为所有人带来正义、健康和自由。我们与敢于挑战现状并为正义而战的领导者合作。我们是一支小型、强大、多元化且完全远程的团队，相信我们可以利用传播专业知识来改善我们的社区。
##### **我们在招聘，为什么**
虽然这是一个远程职位，但我们只招聘**目前**在圣地亚哥或亚特兰大地区的候选人。我们在这个枢纽设有区域团队，希望聘请一位高级别的领导者加入我们的团队。
##### **薪酬与文化**
- 账户主管的薪资为 94,000 美元
- 我们提供这些[非常棒的福利](https://gomixte.com/wp-content/uploads/Mixte_Benefits.pdf)，四天工作制以及 12 月 25 日至新年期间的带薪冬季假期。
##### **关于我们的一点介绍**
- Mixte 致力于打造一个欢迎所有身份和背景的人的团队，让他们被接纳和尊重（查看我们的[员工调查结果](https://gomixte.com/about-us/careers/)）。我们鼓励来自原住民和土著社区、有色人种社区以及 LGBTQIA+ 社区的候选人申请，同时也欢迎那些来自社会正义社区，或有相关工作经验的人。
- 我们的[核心价值观](https://gomixte.com/about-us/)驱动着我们的一切行动——从我们合作的客户到我们作为团队的运作方式。我们不曾在 Meta 平台上做广告，因为这与我们的价值观直接冲突。
- 我们遵循 Mixte 守则，我们的服务模式植根于情感智力。我们在实践文化谦逊的同时，培养社区并促进多样性。
##### **关于你的一点介绍**
- 你具备高水平的情感智力，并热爱建立长期关系。
- 你最近在代理机构工作过，希望在一个不会为了赢得客户而牺牲价值观的机构中工作。
- 你会指出不公，并勇敢地与客户就不平等展开对话。
- 你受到加入一支小型团队的启发，在这里每个人都有机会协作并提出想法，而没有官僚主义。
- 你在其他雇主处的工作经验让你明确地提炼出自己真正想要什么
查看英文原文
**Location:** Must currently reside in either San Diego or Atlanta metropolitan areas; relocation is not being considered for this role.
##### **HELLO! NICE TO MEET YOU**
Mixte is a community-driven communications agency whose only goal is justice, health and freedom for all people. We partner with bold leaders who challenge the status quo and fight for justice. We’re a small, mighty, diverse and fully remote team that believes we can use our communications expertise to make a difference in our communities.
##### **WHERE WE’RE HIRING & WHY**
While this is a remote role, we are only hiring candidates **currently** **based in San Diego or Atlanta.** We have regional teams located in this hub and want to expand our team with a senior level leader.
##### **COMPENSATION & CULTURE**
- Salary for the Account Supervisor is $94,000
- We offer these [outrageously awesome benefits](https://gomixte.com/wp-content/uploads/Mixte_Benefits.pdf), a four-day work week and a paid winter break between Dec 25 and New Years.
##### **A LITTLE ABOUT US**
- Mixte is committed to building teams where people of all identities and backgrounds are welcome, included and respected (see our [employee survey results](https://gomixte.com/about-us/careers/)). We encourage candidates to apply who are from Native American and Indigenous communities, communities of color and LGBTQIA+ communities, as well as folks who are from, or who have experience working, in social justice communities.
- Our [core values](https://gomixte.com/about-us/) drive everything we do – from the clients we work with to the way we operate as a team. [We don’t advertise on Meta platforms](https://gomixte.com/blog/meta-boycott-policy/), as it actively goes against our values.
- We live by the Mixte Code, our service model rooted in emotional intelligence. We nurture our community while we practice cultural humility and cultivate diversity.
##### **A LITTLE ABOUT YOU**
- You have high levels of emotional intelligence and love building long-term relationships.
- You have recently worked in an agency setting and want to work within an agency that doesn’t sacrifice its values to win clients.
- You call out injustice and fearlessly lead conversations about inequity with clients.
- You’re inspired by the idea of being part of a small team where everyone has the opportunity to collaborate and surface ideas without bureaucracy.
- Your experience working for other employers has allowed you to crystallize exactly what you’re looking for in your next career move.
- You’re excited by — and have experience in — a 100% remote working environment.
- You’re not afraid of giving or receiving direct feedback and challenging ideas — with a client, a colleague or a decision-maker.
##### **YOUR ROLE**
As an Account Supervisor at Mixte, you will be the Principal’s eyes and ears on their clients and team. This role will report to a Principal while partnering and collaborating daily with other Directors, the Communication Manager and Strategists.
##### **LEADERSHIP**
- Work closely and act as a strategic thought partner with the Principal on 3-5 client accounts, including drafting strategies and Momentum Models
- In addition to working closely with a Principal on key accounts, lead a portfolio of 3-5 client accounts and develop trusting, long-term relationships with clients who renew contracts year over year
- Ensure Mixte’s billing fits within the clients’ approved budgets
- Allocate appropriate team member tasks with assigned hours for each client Scope of Work and maintain each clients’ cumulatively staff hours under 5% of their respective budget
- Facilitate collaboration and identify creative solutions to bring a project to completion
- Prioritize which tasks across public relations, digital community building and strategic communications are most important based on their size, scope and timeliness while keeping long-term milestones in sight
- Determine which team member is best suited for which task and think ahead of project needs to ensure staff have the capacity to complete a project to the best of their ability
- Use your emotional intelligence to foresee and respond to client concerns before they materialize into something bigger
- Help develop solutions for necessary processes, noticeable trends, company-wide systems, and shared client and team needs
##### **CREATIVE WORK**
- Schedule, lead and document meetings with creative teams and clients, tracking project progress against goals, objectives and timelines
- Develop and manage complex project timelines, workloads and deliverables for the Principal to ensure projects are delivered on time and on-brief
- Collaborate with strategists to develop stellar work for clients by pushing the creative envelope, hitting high quality standards and ensuring creative moves the needle on social justice issues
- Review and assess incoming requests and briefs, and request additional information as needed
- Oversee the development of communications deliverables that align with client plans, including over all client strategy leading into campaign briefs, messaging frameworks, audience personas, creative assets and all forms of written content
##### **BUSINESS GROWTH**
- Cultivate and earn new business for the company by developing proposals and reaching outreach goals
##### **OTHER REQUIREMENTS**
- Exceptional decision-making, organizational skills, attention to detail and a strong sense of urgency and follow-through
- At least 6 years of experience in a communications or marketing agency – this is non negotiable
- At least 4 years of proven supervisory experience managing 4-6 mid level professionals
- Exceptional communication and public speaking skills
- Experience in Asana, Slack and Google Workspace preferred
- A demonstrated commitment to equity, cultural humility and learning
##### **READY TO APPLY?**
Click “Apply To Position” to submit your application. Please include:
- A 30-second video explaining why you’re the one for this job. You don’t have to be in it—just be specific, creative, and you.
We will begin reviewing applications immediately, and will keep our search open until we find the right candidate. Everything we do is guided by our values and our pursuit of justice for all people. That includes how we hire. If you choose to apply, [here’s what you can expect from the hiring process](https://gomixte.com/wp-content/uploads/What-to-Expect-in-Mixtes-Hiring-Practice.pdf).
Mixte is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. Accordingly, if reasonable accommodations are required to fully participate in the application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please let us know in a manner in which you are comfortable.