双语患者服务代表
Bilingual Patient Services Representative
描述
我们正在招聘双语患者服务代表，加入一个位于墨西哥的全远程医疗支持团队。
在该职位中，您将作为患者和医疗提供者的重要联系人，支持患者的来电和主动外拨跟进。您将帮助患者安排预约、随访、处理一般性非临床问题和其他患者支持需求，同时确保每次互动都专业、准确且充满关怀。
这是一份适合有医疗、医疗办公室、患者服务、医疗客服中心、保险或排班经验的人士的机会，要求适应结构化、高责任性的环境。
您将负责
- 处理患者的来电、信息、预约请求、回拨和一般性非临床咨询。
- 根据既定的医生和工作流程要求安排、重新安排、确认和取消预约。
- 进行外拨电话，包括预约随访、年度健康检查、新项目、取消或未确认的预约、网站请求和其他批准的患者参与活动。
- 按照批准的流程进行结果通知，并将临床问题转交给持证工作人员。
- 在指定范围内支持保险验证和预先授权流程。
- 开展经批准的医保、MIPS、HEDIS和其他患者跟进活动。
- 与患者清晰、耐心地沟通，包括需要额外解释、重复或较慢语速的老年人。
- 在适当系统中准确记录通话、患者互动、预约信息、结果、留言和后续要求。
- 向办公室人员传达患者需求、排班挑战、升级事项和未解决的问题。
- 保持良好的出勤率、遵守时间表、生产效率、质量及患者体验标准。
居家办公与技术要求
公司将提供设备。
您需要：
- 可靠的高速以太网连接，下载速度至少25-30 Mbps。
- 专用、安静且安全的工作空间。
- 专业的有线USB耳机。
- 配备网络摄像头和麦克风。
- 活跃的电子邮件账户。
- 双显示器。
排班
周一至周五 | 太平洋时间上午8:00-下午5:00
- 周末休息
- 全程远程办公；在墨西哥居家办公
薪酬与合同
- $5.5
查看英文原文
Description
We are hiring Bilingual Patient Services Representatives to join a growing healthcare support team in a fully remote role based in Mexico.
In this position, you will serve as an important point of contact for patients and healthcare providers, supporting both inbound patient calls and proactive outbound outreach. You will help patients with appointments, follow-ups, general nonclinical questions, and other patient-support needs while ensuring every interaction is handled professionally, accurately, and with care.
This is a great opportunity for someone with healthcare, medical office, patient services, healthcare contact center, insurance, or scheduling experience who is comfortable working in a structured, high-accountability environment.
What You'll Do
- Handle inbound patient calls, messages, appointment requests, callbacks, and general nonclinical inquiries.
- Schedule, reschedule, confirm, and cancel appointments according to established provider and workflow requirements.
- Make outbound calls for appointment follow-ups, Annual Wellness Visits, new initiatives, canceled or unconfirmed appointments, website requests, and other approved patient-engagement campaigns.
- Follow approved scripts for results-call workflows and appropriately route clinical questions to licensed staff.
- Support insurance verification and prior-authorization workflows within the assigned scope.
- Conduct approved Medicare, MIPS, HEDIS, and other patient outreach activities.
- Communicate clearly and patiently with patients, including older adults who may require additional explanation, repetition, or a slower speaking pace.
- Accurately document calls, patient interactions, appointment information, outcomes, messages, and follow-up requirements in the appropriate systems.
- Communicate patient needs, scheduling challenges, escalations, and unresolved issues to office staff.
- Maintain strong attendance, schedule adherence, productivity, quality, and patient-experience standards.
Work From Home & Technical Requirements
Company equipment will be provided.
You will need:
- A reliable high-speed Ethernet connection with at least 25-30 Mbps download speed.
- A dedicated, quiet, and secure workspace.
- Professional wired USB headset.
- Web-enabled camera and microphone.
- Active email account.
- Dual monitors.
Schedule
Monday-Friday | 8:00 AM-5:00 PM Pacific Time
- Weekends off
- Fully remote; work from home in Mexico
Compensation & Contract
- $5.50 USD per hour
- 40 hours per week
- Paid weekly in arrears
- Independent Contractor position
Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our process includes:
- Resume and Pre-Screen Questionnaire
- One-Way Video Interview
- Pre-Screen interview
- Client Interview
Please Note
- This is an English-speaking role that requires strong written and verbal English communication skills.
- All resumes must be submitted in English to be considered for this position.
Requirements
What We're Looking For
- Fluent/professional English and Spanish, both spoken and written.
- At least 6 months of customer service experience in a doctor's office, clinic, healthcare contact center, insurance office, scheduling operation, or similar patient-support environment.
- Experience handling inbound calls and outbound follow-up in a structured environment.
- Strong attention to detail and accurate data entry skills.
- Excellent organization and follow-through.
- Ability to learn and consistently follow scripts, SOPs, workflows, escalation procedures, and documentation standards.
- Ability to multitask across phone systems, electronic medical records, online requests, and internal communications.
- Reliable attendance and strong schedule adherence.
- A dedicated, quiet, secure work-from-home environment suitable for handling confidential patient information.
- A secondary location available in case of a home internet or power outage.
Preferred Experience
- Healthcare scheduling across multiple providers, clinics, or appointment types.
- Insurance verification or prior authorization.
- Medicare or Annual Wellness Visit outreach.
- MIPS or HEDIS workflows.
- Medical front desk, patient access, referrals, or back-office support.
- Experience with an EMR/EHR and contact-center telephony platform.
- Aprima or Intermedia/Elevate experience is a plus, but not required.
- Experience identifying patient-access barriers and suggesting practical workflow improvements.
Originally posted on Himalayas