客户服务代表
Customer Care Agent
Above Lending 是一家下一代金融服务公司，致力于帮助普通美国人摆脱高成本债务的循环，迈向更稳固的财务未来。通过定制化的贷款解决方案、有竞争力的利率和个性化的支持，我们的使命是简化贷款流程，帮助客户实现财务健康。我们致力于让信贷更加负担得起和易于获取；我们以合规和道德为基础的文化为支撑，技术也是围绕服务对象而构建的。
我们正在快速成长，正在寻找新的合作伙伴来帮助我们达到新的高度。如果您希望加入一个具有前瞻性、快速发展的组织，帮助他人是首要目标，我们期待您的加入。
Above Lending 正在寻找一位敬业且经验丰富的客户关怀专员加入我们的团队。作为客户关怀专员，您将在确保客户获得卓越服务和支持方面发挥关键作用，包括其账户和贷款产品相关的问题。您将负责协助客户处理付款、账户导航以及必要的账户变更。该职位需要有效的沟通技巧、批判性思维能力和对客户满意度的高度关注。
这是一项全职工作，完全远程办公。我们正在积极寻找能够在 10:00am 至 7:00pm CT 时间段工作的候选人。
您将：
- 通过电话或电子邮件协助客户处理咨询、账户导航、付款和账户变更。
- 通过积极倾听客户的问题并及时准确地解决，提供卓越的客户服务。
- 运用批判性思维和解决问题的能力，有效解决客户问题和咨询。
- 高效地多任务处理，并在快节奏的环境中适应不断变化的优先事项。
- 准确高效地执行数据录入任务，以更新客户信息和账户详情。
- 严格遵循指示和公司政策，确保客户互动中的合规性和一致性。
- 有效管理时间，以满足服务级别协议并保持高质量的客户服务。
- 与团队成员和其他部门协作，解决复杂的客户问题并改进流程。
- 在每一次客户互动中推动公司的目标和宗旨。
您具备：
- 优秀的倾听和理解能力，能够理解客户的需求和关切。
- 出色的口头和书面沟通能力。
查看英文原文
Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and move toward a stronger financial future. Through customized lending solutions, competitive rates, and personalized support, our mission is to simplify the lending process and help our clients achieve financial well-being. We are committed to making credit more affordable and accessible; backed by a culture grounded in compliance and ethics, and technology built around the people we serve.
We are growing quickly, and we are looking for new collaborators to help us reach the next level. If you want to join a forward-thinking, rapidly growing organization where helping people is the number one goal, we want to hear from you.
Above Lending is seeking a dedicated and experienced Customer Care Agent to join our team. As a Customer Care Agent, you will play a crucial role in ensuring our customers receive exceptional service and support regarding their accounts and loan products. You will be responsible for assisting customers with payments, navigating their accounts, and facilitating any necessary account changes. This position requires effective communication skills, critical thinking abilities, and a strong focus on customer satisfaction.
This is a full-time position, working fully remote. We are actively seeking candidates that can work from 10:00am - 7:00pm CT.
You will
- Assist customers with inquiries, account navigation, payments, and account changes via phone or email.
- Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately.
- Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively.
- Multitask efficiently and adapt to changing priorities in a fast-paced environment.
- Perform data entry tasks accurately and efficiently to update customer information and account details.
- Follow instructions and company policies diligently to ensure compliance and consistency in customer interactions.
- Manage time effectively to meet service level agreements and maintain high-quality customer support.
- Collaborate with team members and other departments to resolve complex customer issues and improve processes.
- Drive company goals and objectives in every customer interaction.
You have
- Excellent listening and understanding skills to comprehend customer needs and concerns.
- Outstanding verbal and written communication skills to effectively communicate with customers and colleagues.
- Strong critical thinking and problem-solving abilities to address customer inquiries and resolve issues promptly.
- Ability to multitask and adapt to changing priorities in a fast-paced environment.
- Proficient data entry skills with high accuracy and attention to detail.
- Excellent time management skills to prioritize tasks and meet deadlines.
- Experience with Talkdesk, GDS, LoanPro, Zendesk, Microsoft Office, and Google Suite is a plus.
- Two (2) or more years of experience in the financial services industry preferred.
- Two (2) or more years of experience working in a contact center environment is preferred.
If you possess the required skills and experience and are passionate about delivering excellent customer service, we encourage you to apply for the Customer Care Agent position at Above Lending. Join our team and be a part of providing outstanding support to our valued customers. Apply now!
Join our dynamic team and contribute to Above Lending’s success as we continue to provide innovative lending solutions to our customers.
Under the California Consumer Privacy Act (“CCPA”), Above Lending is informing California residents who are our job applicants, contractors or prospective employees (together “job applicants”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.
*Above Lending is an equal opportunity Employer*
Above Lending does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Above Lending employees or the Above Lending Finance and HR teams. No placement fee will be paid to any third party unless such a request has been made by the Above Lending HR team.
Originally posted on Himalayas