客户成功经理，广告解决方案（纽约市）
Customer Success Manager, Ads Solutions (New York City)
关于团队
OpenAI 的使命是确保人工智能的负责任和广泛采用。为支持这一使命，销售团队与客户紧密合作，深入了解他们的业务和需求，帮助制定推动平台有意义的收入增长和长期成功的的产品和解决方案——同时保持对用户信任和平台完整性的高标准。
关于职位
我们正在寻找一位客户经理，以支持广告商在 OpenAI 广告平台上进行入驻、发布和增长。您将管理一组合作伙伴，并作为他们值得信赖的顾问，帮助他们实现业务目标，同时确保我们在平台上的体验强大且负责任。
此职位位于关系管理、策略和执行的交汇点。您将与销售团队密切合作，推动长期合作伙伴增长，并与内部团队协作，持续改进广告商体验。
该职位将在纽约市采用混合办公模式。
在此职位中，您将：
- 负责与一组广告合作伙伴的关系，作为他们的主要联系人。
- 指导广告商完成入驻和活动发布，确保 OpenAI 广告产品的良好采用。
- 分析活动表现并提供清晰、可操作的建议以改善结果。
- 通过增加产品采用和增量投资来扩大合作机会。
- 与销售、产品、分析、政策和运营等跨职能团队合作，解决问题并提升平台价值。
- 提出广告商的反馈和见解，以指导产品改进和长期战略。
- 协助建立可扩展的流程和最佳实践，以支持 OpenAI 广告生态系统的增长。
如果您具备以下条件，可能会在这个职位上表现出色：
- 具有 5-10 年或以上数字广告、客户经理、客户成功、咨询或相关客户面向角色的经验。
- 在平台、出版商或广告技术环境中，具有管理广告商或代理机构关系的经验。
- 能够解读绩效数据并将其转化为战略建议。
- 具有数据查询经验（如 SQL、高级 Excel/GSheet）
- 能够清晰沟通并与技术和非技术利益相关者建立信任。
- 在快速变化、不断发展的环境中具有主人翁意识和责任感。
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ABOUT THE TEAM
OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Sales team partners closely with customers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity.
ABOUT THE ROLE
We’re looking for an Account Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform.
This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience.
This role will be hybrid in New York City.
IN THIS ROLE, YOU WILL:
- Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
- Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
- Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
- Identify opportunities to expand partnerships through increased product adoption and incremental investment.
- Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
- Surface advertiser feedback and insights to inform product improvements and long-term strategy.
- Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.
YOU MIGHT THRIVE IN THIS ROLE IF YOU:
- Has 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role.
- Has experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
- Is comfortable interpreting performance data and translating insights into strategic recommendations.
- Has experience with data querying (e.g. SQL, advanced excel/GSheet)
- Communicates clearly and builds trust with both technical and non-technical stakeholders.
- Operates with ownership and accountability in fast-moving, evolving environments.
- Demonstrates sound judgment and a commitment to user trust and responsible platform growth.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.
OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.