高级修复专员 - 远程
Senior Remediation Specialist- Remote
职位概述
高级补救专员负责从启动到解决的复杂贷款补救案件管理，确保符合监管和内部指导方针。该职位需要高级的问题解决能力，以分析复杂的贷款情况，制定有效的解决方案，并在最少监督的情况下推动案件完成。该专员作为关键联络人，与业务领导和相关方进行战略沟通，确保在整个补救过程中达成一致并保持透明度。
职责
• 通过跟踪、优先处理和更新所有分配的案件来管理贷款补救流程，确保准确的状态报告和复杂补救场景的及时解决。
• 按照监管和内部指导方针收集、验证和扫描所有必要的文件。
• 及时跟进内部团队和第三方供应商，获取必要的文件并解决未决问题。
• 验证借款人信息、贷款条款和补救措施，确保在最终更新或决策前的准确性。
• 审查贷款文件的完整性和对内部政策及监管要求的遵守情况。
• 对分配的案件负责，并在最少监督下推动其解决，运用合理的判断来确定适当的补救措施或升级路径。
• 分析复杂的贷款情况，制定实际、高效的解决方案以解决问题，同时与组织目标保持一致。
• 与业务部门和关键相关方协作，协调工作，获得一致意见，并识别流程改进机会。
• 与领导和相关方进行战略且专业的沟通，确保透明度、一致性和及时决策。
• 指导和帮助初级员工，提升团队能力和知识。
• 其他指派的任务。
任职资格
• 高中文凭或同等学历。
• 在损失缓释或相关职能（如承销、结案或质量保证）中担任支持角色3年以上。
• 熟悉微软办公套件（Excel、Word、Outlook），并能够学习专有贷款系统。
• 在审查和更正贷款文件方面表现出色，确保合规性并防止错误。
• 能够与组织内各级相关方进行有效口头和书面沟通。
• 有证明的能力…
查看英文原文
Overview
The Senior Remediation Specialist is responsible for managing complex loan remediation cases from initiation to resolution, ensuring compliance with regulatory and internal guidelines. This role requires advanced problem-solving skills to analyze intricate loan scenarios, develop effective solutions, and drive cases to completion with minimal supervision. The specialist serves as a key liaison, engaging in strategic communication with business leaders and stakeholders to secure alignment and transparency throughout the remediation process.
Responsibilities
• Manage the loan remediation pipeline by tracking, prioritizing, and updating all assigned cases to ensure accurate status reporting and timely resolution of complex remediation scenarios.• Collect, verify, and image all required documentation in compliance with regulatory and internal guidelines.• Perform timely follow-ups with internal teams and third-party vendors to obtain necessary documentation and remediate outstanding issues.• Validate borrower information, loan terms, and remediation actions to ensure accuracy prior to finalizing updates or decisions.• Review loan files for completeness and adherence to internal policies and regulatory requirements.• Take ownership of assigned cases and drive them to resolution with minimal supervision, applying sound judgment to determine appropriate remediation actions or escalation paths.• Analyze complex loan scenarios and develop practical, efficient solutions to resolve issues while aligning with organizational objectives.• Collaborate with lines of business and key stakeholders to coordinate efforts, secure alignment, and identify process improvement opportunities.• Communicate strategically and professionally with leaders and stakeholders to ensure transparency, alignment, and timely decision-making.• Mentor and assist junior-level employees to build team capability and knowledge.• All other duties as assigned.
Qualifications
• High School Diploma or equivalent.• 3+ years in a supporting role within Loss Mitigation or related functions such as Underwriting, Closing or Quality Assurance
• Strong working knowledge of Microsoft Office Suite (Excel, Word, Outlook) and ability to learn proprietary loan systems.• Demonstrated accuracy in reviewing and correcting loan documents to ensure compliance and prevent errors.• Ability to communicate effectively, both verbally and in writing, with stakeholders at all organizational levels.• Proven ability to organize, track, and verify loan documentation across multiple systems and formats.• Experienced in precise data entry and maintaining consistency across systems to meet compliance standards.• Ability to multitask, prioritize assignments, work independently with minimal supervision, and consistently meet deadlines.• Responsive to changing processes and procedures; able to receive and provide clear direction in a dynamic environment.• Strong ability to quickly grasp concepts, make sound decisions, and resolve issues efficiently.• Comfortable adapting to frequent changes in regulatory requirements and internal workflows.
Desired Skills and Qualifications• Associate’s degree in business, finance or related field.• Solid understanding of underwriting criteria and requirements for multiple loan products, including FHA, VA, and conventional mortgages.• Proven experience conducting root cause analysis to identify issues, determine corrective actions, and improve remediation processes.
Total Rewards
LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:
- Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
- Time Off: Paid holidays, vacation, and sick leave
- Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
- Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
- Employee Recognition: Programs that celebrate achievements and milestones
- Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
Compensation Range: $20.43 - 34.28 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.
Build Your Future with LoanCare®
At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.
Here, you’ll find:
- A culture that helps you thrive, with resources and support to fuel your growth
- Flexibility to work remotely, while staying connected through virtual engagement
- Opportunities to make a real impact in an industry that touches millions of lives
- If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.
WHO WE AREAbout us …LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
WORK CONDITIONSWorking conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
EQUAL EMPLOYMENT OPPORTUNITY
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
Originally posted on Himalayas