高级客户成功经理
Senior Customer Success Manager
关于我们
Calibrate 正致力于改变世界对体重的处理方式，将肥胖护理重新定义为生物学问题，而非意志力问题。由代谢健康领域的世界领先专家设计，我们的项目结合了临床研究、个性化指导和生活方式干预，以实现持久的体重减轻和改善的代谢结果。由于肥胖是美国最大的慢性疾病，影响着 1.75 亿成年人，市场规模达 6000 亿美元，我们通过提供首个基于价值的肥胖治疗模式来填补护理缺口。
自 2020 年推出直接面向消费者的服务以来，我们已扩展到企业渠道以提高可及性，我们的基于应用程序的体验通过指导、定制化教育、日常跟踪和社区参与，支持会员在代谢健康的四大支柱：饮食、睡眠、运动和情绪健康方面进行改善。
关于该职位
高级客户成功经理将负责 Calibrate 与企业客户合作伙伴之间的关系，作为客户决策者的可信赖战略顾问。该职位将领导战略客户计划和执行，识别增长和扩展的机会，并教育客户如何最大化从 Calibrate 获得的价值。
我们的目标是确保客户取得成功、保持参与并成为 Calibrate 的热情倡导者，帮助他们有效地向员工和家属传达和推广我们项目的价值。作为客户成功团队的关键成员，您还将把有价值的客户洞察带回公司，以指导我们的产品、服务和开发路线图。
主要职责
作为客户与 Calibrate 的主要联系人和代表，您将负责：
- 与企业客户决策者和其他关键利益相关者建立并加强战略关系，作为可信赖的顾问和合作伙伴。
- 通过制定周到的、以成果为导向的策略，提升企业客户群的客户满意度、参与度、注册率和项目价值。
- 负责战略客户计划和增长策略，识别扩展合作、加深参与和推动长期客户价值的机会。
- 日常与客户合作，及时有效地解决客户和/或会员的问题。
- 主导客户沟通和业务评审，提供及时的更新、绩效报告、服务级别指标和可操作的见解。
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ABOUT US
Calibrate is on a mission to change the way the world treats weight by redefining obesity care as a matter of biology, not willpower. Designed by world leaders in metabolic health, our program combines clinical research, personalized coaching, and lifestyle intervention to deliver lasting weight loss and improved metabolic outcomes. With obesity as America’s largest chronic condition, impacting 175mm adults in a $600B market, we’re closing the care gap by offering the first value-based model in obesity treatment.
Since launching Direct-to-Consumer in 2020, we’ve expanded into Enterprise channels to improve access, and our app-based experience supports members with coaching, tailored education, daily tracking, and community engagement across the four pillars of metabolic health: food, sleep, exercise, and emotional wellbeing.
ABOUT THE ROLE
The Senior Customer Success Manager will own the relationship between Calibrate and our enterprise client partners, serving as a trusted strategic advisor to client decision makers. This role will lead strategic account planning and execution, identify opportunities for growth and expansion, and educate clients on how to maximize the value they receive from Calibrate.
Our goal is to ensure clients are successful, engaged, and enthusiastic advocates for Calibrate, helping them effectively communicate and promote the value of our programs to their employees and dependents. As a key member of the Client Success team, you will also bring valuable customer insights back to the organization to inform our product, service, and development roadmap.
KEY RESPONSIBILITIES
As a primary point of contact and face of Calibrate to our clients, you will be responsible for:
- Build and strengthen strategic relationships with enterprise client decision makers, and other key stakeholders, serving as a trusted advisor and partner.
- Drive customer satisfaction, engagement, enrollment, and program value across a portfolio of enterprise clients by developing thoughtful, outcome focused strategies.
- Own strategic account plans and growth strategies, identifying opportunities to expand partnerships, deepen engagement, and drive long term client value.
- Partner with clients on a day to day basis to address and resolve client and/or member issues promptly and effectively.
- Lead client communications and business reviews, providing timely updates, performance reporting, service level metrics, and actionable insights through effective meetings and compelling quarterly business reviews.
- Understand and anticipate client needs, leveraging cross functional internal resources to address challenges and opportunities while driving retention, expansion, and customer advocacy.
- Translate customer feedback into actionable insights, partnering with internal teams to inform Calibrate’s priorities, product development, and customer experience.
- Develop and share best practices that elevate the effectiveness of the Client Success team and strengthen our overall approach to enterprise client management.
QUALIFICATIONS
- 5+ years of relevant professional experience supporting clients and managing an account portfolio, preferably in the healthcare space.
- Prior commercial experience managing health and wellness benefits to employers.
- An expert at communicating and presenting data to tell meaningful and actionable stories that result in value recognition and retention.
- Ability to effectively communicate client feedback and sentiment to internal stakeholders.
- Strong written and verbal communication skills, with extreme attention to detail.
- Comfort building strong interpersonal relationships with cross-functional stakeholders.
- Experience in a fast paced environment and the ability to successfully operate in ambiguity with a bias for action.
- Passionate about innovation in digital health.
BENEFITS
At Calibrate, we’re committed to putting our team members in control of their health. In 2026, we are proudly offering the following benefits:
- Enjoy a generous paid time off policy, including multiple paid company holidays, wellness days, and floating holidays to support your work-life blend.
- Medical, dental, and vision benefit options to keep you and your family healthy.
- Calibrate-funded disability and basic life insurance, ensuring peace of mind during unforeseen events.
- Access to several wellness programs, including a complimentary Headspace membership, and therapy on your schedule with Headspace Care.
- Employee Assistance Program through Principal to receive counseling on a wide range of topics.
- Remote-first ways of working, with the flexibility to work from any state.
- Competitive paid parental leave program to support new parents.
OUR VALUES
Members First. Always.
Every decision starts with one question - Will this improve the health and the experience of the people we serve?
Outcomes That Matter.
We measure success through sustained weight loss and meaningful improvements in cardiometabolic health.
Integrated Care Wins.
Obesity care requires more than medication alone. We combine clinical care, behavior change, and technology into one coordinated care model.
Relentless Improvement.
We continuously learn from outcomes, data, and our experience to refine our care model and raise the standard of obesity treatment.
Great Partners.
We strive to be easy to work with and trusted by patients, employers, clinicians, partners, and our fellow Calibraters.
Calibrate is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. To achieve our mission of changing the way the world treats weight, we are building an environment where every Calibrater can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics as required by law and as a matter of our company values.
Originally posted on Himalayas