客户支持主管
Customer Support Executive
我们正在寻找一位客户支持专员，其对客户服务充满热情，并与我们才华横溢的客户支持团队及公司其他同事协作，提供最佳的端到端客户体验。
**你将负责以下工作：**
- 处理通过实时聊天、电子邮件和社交媒体收到的所有查询。
- 解决技术问题并优化用户体验。
- 向团队其他成员报告错误和用户体验问题。
- 积极参与应用的增长和开发。
**我们希望你具备以下条件：**
- 能在周一至周日早上8点至晚上10点之间灵活工作（按班次），每周39小时，可能需要在周六或周日工作。
- 能快速理解复杂系统。
- 能轻松处理和优先安排不同任务。
- 在压力下保持冷静。
- 友好且善于沟通，具有积极主动的客户服务态度。
- 承诺提供优秀的客户服务，包括书面和口头表达。
**我们真正希望找到的人：** ✍️
对Chip有真正兴趣，并热衷于加入一家快速发展的公司，共同实现打造未来投资超级应用的使命。
虽然我们处于金融领域，面临一定的监管审查，但目前的客户支持团队合作良好，有时甚至带着笑容。我们相信你已经具备了必要的技术能力，否则你早就停止阅读了。所以让我们明确什么会让我们想与你合作。
我们希望找到一个真实的人，有工作之外的兴趣。你可以是舞者、游戏玩家、音乐家、家长、冰球粉丝，甚至是那个仍然写《暮光之城》同人小说的人。这些对我们来说都不重要。
在面试阶段，我们会关注同理心、情商、有趣的故事，以及在困难时期仍能微笑的能力。
**福利** 🎁
- 每年25,776英镑
- 自主绩效奖金
- 工作场所养老金计划 - 我们通过**工作场所养老金计划**投资你的未来，对收入不超过25,776英镑的部分，我们贡献**5%**。在你职业发展的过程中，安心规划未来！🚀
- 私人医疗保险（不考虑病史）
- 员工援助计划
- 通勤自行车计划
- 通勤票贷款
- 英国员工免费ChipX订阅
- 我们是平等机会雇主，重视多样性
- F
查看英文原文
We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience.
**What you can expect to be doing:**
- Dealing with all queries that come in through live chat, email and through social media.
- Troubleshooting technical issues and optimising user experience.
- Reporting bugs and UX issues to other members of the team.
- Active participation in app growth and development.
**What we’re looking for:**
- Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) 39 Hours a week, this may include working on either Saturday or Sunday..
- You can get your head around a complex system quickly.
- You find it easy to juggle and prioritise different tasks.
- You’re chilled under pressure.
- You are friendly and naturally engaging with a positive can-do attitude to customer support.
- Committed to providing excellent customer support, written and verbal.
**What we’re really looking for:** ✍️
Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future.
Although we’re in the financial space, and under the scrutiny that comes with it, the current customer support team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you.
We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us.
At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.
**PERKS** 🎁
- £25,776 per annum
- Discretionary Performance-Related Annual Bonus
- Workplace pension scheme - We invest in your future with a **workplace pension scheme**, contributing **5% on earnings up to £25,776**. Plan ahead with confidence while you grow your career! 🚀
- Private medical insurance (medical history disregarded)
- Employee Assistance Programme
- Cycle to work scheme
- Season ticket loan
- Free ChipX subscription for UK-based employees
- We are an equal-opportunity employer and value diversity
- Flexible working arrangements
- 28 days holiday plus bank holidays, plus the days between Christmas and New Year ✈️
- Annual training budget for courses, workshops, or conferences to help you advance your career.
- £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
- Company laptop
- Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup 🚀
**Our Interview Process:** 📖
1. Short take-home task
2. Video interview with Head of Talent
3. Video interview with the hiring manager & Team Lead
4. Final interview with VP of Customer Support
We're committed to making our recruitment process accessible to everyone. If you require any reasonable adjustments at any stage of the application or interview process, please let us know at [daniel.bowling@getchip.uk](mailto:daniel.bowling@getchip.uk) and we'll be happy to accommodate.
* * *
**About Chip**
Our mission is to make our customers wealthy.
We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions.
We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth.
The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 400,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose.
Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip.
**Our vision**
We know planning for your future can be a tedious, daunting task often avoided, so we want to change that. We're building _the_ wealth app for our community, giving them one place for saving and investing.
We're giving customers control and guidance to effortlessly build their long-term wealth using award-winning tech, while celebrating their achievements along the way.
**Who we are**
Chip has a creative and diverse team of 200, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously.
Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards.
**Our Values**
Be ACCOUNTABLE
Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible
Be BOLD
Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers
Be COLLABORATIVE
Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together
* * *
**Equal Opportunities**
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
**Note to Agencies**
Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.