风险与监控分析师 III
Risk & Monitoring Analyst III
准备开展职业生涯中最有影响力的工作吗？在Coinbase，我们对增加经济自由的使命毫不妥协。标准很高，环境紧张，我们喜欢这样。这里不是安于现状的地方，而是将你推向自我认知极限的地方。如果你准备好与那些不愿满足于“足够好”的人一起打造金融的未来，那你在这里。Coinbase是一家以远程办公为主，但并非完全远程的公司。期待每季度进行一次高强度的线下工作会，称为“冲刺”。了解更多关于在Coinbase工作的信息。
作为全球金融犯罪运营部门内运营风险与控制团队的高级风险与监控分析师，你将负责投诉案件调查的质量保证审查，包括正式、法律和诉讼事项，这些审查支持Coinbase的反洗钱/反恐融资计划。你将加强案件执行的一致性，发现流程中的缺口，并与运营、合规、分析和学习与发展部门合作，将质量洞察转化为可衡量的运营改进。
你将负责：
- 按照既定程序和评分标准完成每周的质量审计分配，详细记录发现的错误及其根本原因。
- 对操作流程进行根本原因分析和深入研究，识别重复出现的主题、知识缺口以及提升投诉职能团队绩效的机会。
- 与客户体验、合规、数据分析和学习与发展部门的利益相关者合作，弥补流程缺口，推出流程改进，并优化质量审计标准和框架。
- 构建并展示质量审计洞察、建议和绩效指标，向客户服务中心管理和投诉领导层汇报，利用数据驱动优先级和决策。
- 对流程改进项目进行影响分析和项目执行，确保结果被记录并可在整个职能范围内扩展。
所需技能和经验：
- 在金融服务行业有4年以上投诉支持、质量保证或合规测试项目的一线经验，且在多个合规领域（如投诉、KYC、AML、TMS或制裁）有相关经验。
- 具备根据既定标准执行质量审计的能力，能够识别错误模式，并将发现转化为提高运营质量的可行建议。
- 有开发、制作和发布质量审计报告的经验。
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Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Risk & Monitoring Analyst III on the Operational Risk and Controls team within Global Financial Crimes Operations, you'll own quality assurance reviews of Complaints case investigations, including formal, legal, and litigation matters, that support Coinbase's AML/CFT program. You'll strengthen consistency in case execution, surface procedural gaps, and partner across Operations, Compliance, Analytics, and Learning & Development to turn quality insights into measurable operational improvements.
What you'll do:
- Complete weekly QA audit allocations in line with established procedures and grading standards, providing detailed documentation of errors identified and their root causes.
- Conduct root cause analysis and deep dives into operational procedures to identify recurring themes, knowledge gaps, and opportunities to upskill team performance across the Complaints function.
- Partner with stakeholders across CX, Compliance, Data Analytics, and L&D to close process gaps, launch workflow improvements, and enhance QA rubrics and frameworks.
- Build and present QA insights, recommendations, and performance metrics to Client Service Management and Complaints leadership, using data to drive prioritization and decision-making.
- Deliver impact analysis and project execution on process improvement initiatives, ensuring outcomes are documented and scalable across the function.
Required Skills and Experience:
- 4+ years of hands-on experience in Complaints support, Quality Assurance, or Compliance Testing programs within financial services, with exposure across multiple compliance disciplines (e.g., Complaints, KYC, AML, TMS, or sanctions).
- Demonstrated ability to execute QA audits against established rubrics, identify error patterns, and translate findings into actionable recommendations that improve operational quality.
- Experience developing, producing, and presenting compliance metrics and reporting using tools such as Google Sheets, Excel, or Google Slides.
- Proven track record of partnering with cross-functional teams globally to implement process improvements and deliver work outcomes that meet quality and timeline standards.
- Full-time, in-office presence five days a week with availability to support extended hours when required by audit or compliance deadlines.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
P77201
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
Annual base salary range (excluding equity and bonus):
£50,445—£53,100 GBP
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.