高级支持网络工程师
Senior Support Network Engineer
高级支持网络工程师 – 远程办公
职位类型：全职，远程办公
工作时间：美国商务时间
关于该职位
在Pavago，我们的一个客户正在招聘一名高级支持网络工程师，以支持和维护ISP和固定无线网络基础设施，并为基于美国的B2B客户提供卓越的技术支持。
这是一个面向客户的职位，需要强大的网络专业知识、出色的沟通技巧以及对无线网络技术、路由、交换和网络故障排除的实际操作经验。您将在保持高网络可用性、解决技术问题和支持关键任务连接解决方案方面发挥关键作用。
您将负责的工作
网络运营与支持
- 为基于美国的B2B客户提供技术支持。
- 在核心和边缘ISP网络中配置、管理和排查MikroTik和Cisco路由器及交换机。
- 监控网络性能，解决断网问题，确保高网络可用性。
- 及时诊断和解决复杂的网络问题。
固定无线基础设施
- 规划、部署和排查固定无线接入（FWA）基础设施。
- 支持点对点（PTP）和点对多点（PTMP）无线链路。
- 使用以下无线平台：
- Cambium
- Ubiquiti / UniFi
- Aviat
- Siklu / Ceragon
- 支持固定无线、管理Wi-Fi、Starlink以及无线网格/回传解决方案。
路由与网络管理
- 实施和维护动态路由协议，包括：
- OSPF
- BGP
- 在ISP网络基础设施中维护可靠的路由。
- 支持网络性能优化和稳定性。
所需经验和技能
- 精通书面和口语英语沟通能力。
- 具有面向客户的工程技术支持经验。
- 对固定无线/WISP技术有实际操作经验，包括：
- Starlink
- 管理Wi-Fi
- Cambium
- Ubiquiti / UniFi
- Siklu / Ceragon
- 熟练配置和排查MikroTik和Cisco网络设备。
- 具备实施和支持OSPF和BGP的经验。
- 具备部署和排查PTP和PTMP无线网络的经验。
- 具备强大的故障排查和解决问题的能力。
加分项
- 具备在AWS、Azure、GCP或类似平台上的云网络经验。
- 具备ITSM经验，最好是Salesforce。
- 具备以下经验：
- Starlink
- 4G/5G网络
- Peplink SD-WAN
- 网络
查看英文原文
Senior Support Network Engineer – Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Senior Support Network Engineer to support and maintain ISP and fixed wireless network infrastructure while delivering exceptional technical support to U.S.-based B2B customers.
This is a customer-facing role requiring strong networking expertise, excellent communication skills, and hands-on experience with wireless networking technologies, routing, switching, and network troubleshooting. You’ll play a key role in maintaining high network availability, resolving technical issues, and supporting mission-critical connectivity solutions.
What You’ll Do
Network Operations & Support
- Provide technical support to U.S.-based B2B customers.
- Configure, manage, and troubleshoot MikroTik and Cisco routers and switches across core and edge ISP networks.
- Monitor network performance, resolve outages, and ensure high network availability.
- Diagnose and resolve complex network issues in a timely manner.
Fixed Wireless Infrastructure
- Plan, deploy, and troubleshoot Fixed Wireless Access (FWA) infrastructure.
- Support Point-to-Point (PTP) and Point-to-Multipoint (PTMP) wireless links.
- Work with wireless platforms including:
- Cambium
- Ubiquiti / UniFi
- Aviat
- Siklu / Ceragon
- Support fixed wireless, managed Wi-Fi, Starlink, and wireless mesh/backhaul solutions.
Routing & Network Management
- Implement and maintain dynamic routing protocols, including:
- OSPF
- BGP
- Maintain reliable routing across ISP network infrastructure.
- Support network performance optimization and stability.
Required Experience & Skills
- Flawless written and verbal English communication skills.
- Previous experience in customer-facing technical support roles.
- Hands-on experience with fixed wireless/WISP technologies, including:
- Starlink
- Managed Wi-Fi
- Cambium
- Ubiquiti / UniFi
- Siklu / Ceragon
- Strong experience configuring and troubleshooting MikroTik and Cisco networking equipment.
- Experience implementing and supporting OSPF and BGP.
- Experience deploying and troubleshooting PTP and PTMP wireless networks.
- Strong troubleshooting and problem-solving skills.
Nice to Have
- Experience with cloud networking in AWS, Azure, GCP, or similar platforms.
- ITSM experience, preferably with Salesforce.
- Experience with:
- Starlink
- 4G/5G networking
- Peplink SD-WAN
- Network certifications such as:
- CCNA
- Network+
- Equivalent certifications
What a Typical Day Looks Like
- Monitor network health and respond to customer support requests.
- Troubleshoot routing, switching, and wireless connectivity issues.
- Configure and maintain MikroTik and Cisco network devices.
- Support fixed wireless infrastructure and resolve outages.
- Work directly with customers to diagnose and resolve technical issues.
- Collaborate with internal teams to maintain reliable network operations.
In short: You’ll support, troubleshoot, and optimize ISP and fixed wireless network infrastructure while delivering exceptional technical support to B2B customers.
Interview Process
- Application Review
- Spark Hire Intro Video (3–5 minutes)
- Technical Interview
- Client Interview
- Offer & Onboarding
What Happens After You Apply
After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.
Instead of multiple screening calls, you’ll have one opportunity to introduce yourself, discuss your networking experience, and highlight your expertise with fixed wireless technologies, MikroTik, Cisco, routing protocols, and customer support. Your video will be reviewed before moving forward in the interview process.
You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.
Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.
Apply Now
If you’re passionate about networking, wireless infrastructure, and delivering outstanding customer support, we’d love to hear from you. Apply today and join a team dedicated to building and maintaining reliable network solutions.
Originally posted on Himalayas